ABOUT CLIENT
Knowledge, curiosity, understanding
No matter who you are, what you do, or where you come from, you’ll feel proud to work here.
Our mission is to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. That's why, every year, we give vital support to millions of people in more than 170 countries around the world. From teachers and learners to researchers and academics, we help to build confidence, unlock potential, and enable success. We give people the opportunity to show what they've learnt, we spread knowledge, spark enquiry, and aid understanding. We achieve this by embracing change, and continuously focusing on our customers' needs by collaborating, and carefully listening to our customers and to each other. We keep moving forward, keep innovating, and keep finding newer and better ways of doing things.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, and sexual identity), cultural, or social class/background. We believe that diversity of thought, background, and approach creates better outcomes. More importantly, fostering an inclusive culture is the right thing to do, and it's part of how we achieve our purpose: to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence. Ensuring that anyone, no matter who they are, feels they belong here is an essential part of who we are and the contribution we make to society, and to our planet.
To enable an environment in which our people can thrive, our customers benefit, and where work complements life, we empower everyone to manage their time and capacity and to prioritise their wellbeing. That's why, from day one, everyone at Cambridge University Press & Assessment can discuss flexible working options to find the best solution for them and their role.
Careers
As a Machine Learning Research Engineer, you will play a pivotal rol...
As a Machine Learning Research Engineer, you will play a pivotal role in driving innovation and advancing AI-powered solutions that enhance Cambridge English products. Your expertise will contribute to the continuous improvement of existing models and the development of cutting-edge technologies that address future business needs., * Develop, deploy, and maintain scalable AI-powered solutions for Cambridge English products.
* Optimize and modularize models for reusability and performance.
* Collaborate with product, validation, and business teams to transform capabilities into impactful product features.
* Stay at the forefront of AI and machine learning trends to position Cambridge as a leader in AI-driven assessment and learning.
* Plan, prioritize, and manage own tasks aligned with business objectives.
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4 x annual salary * Green travel schemes
To thrive in this role, you'll have a passion for AI-driven innovation and the ability to turn ideas into scalable solutions., * Master's degree (or equivalent qualifications and experience) in machine learning or AI/computer science with substantial machine learning component * Proven hands-on industry experience (minimum 2 years, not including internships) in designing, developing, and deploying machine learning solutions in production environments. * Advanced programming skills in languages such as Python with a strong focus on code optimization, modular design, and efficiency. * Deep expertise in developing, training, and deploying models using frameworks like PyTorch and TensorFlow. * Demonstrated experience in building scalable, production-grade AI services and automated data pipelines with tools like Docker, Kubernetes, and cloud platforms (e.g., AWS). * Strong understanding of data analysis, model evaluation, and error analysis to drive continuous model improvement. * Proven ability to collaborate effectively in Agile/Scrum teams and contribute to cross-functional projects. * Exceptional communication skills for articulating complex technical concepts to both technical and non-technical stakeholders. * Demonstrated commitment to continuous learning, staying current with state-of-the-art research and applying emerging AI techniques to solve business problems. Desirable: * PhD or equivalent qualification and experience in Machine learning or AI/Computer Science * Experience in applying Natural Language Processing and/or Speech Technology techniques to solve real-world problems. * Experience applying machine learning to educational assessment and learning solutions. * Hands-on experience with Large Language Models (LLMs) or foundation models, including fine-tuning and adapting models for specific, production-level applications. * Contributions to patents or peer-reviewed research publications in machine learning or related AI fields.
* Optimize and modularize models for reusability and performance.
* Collaborate with product, validation, and business teams to transform capabilities into impactful product features.
* Stay at the forefront of AI and machine learning trends to position Cambridge as a leader in AI-driven assessment and learning.
* Plan, prioritize, and manage own tasks aligned with business objectives.
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4 x annual salary * Green travel schemes
To thrive in this role, you'll have a passion for AI-driven innovation and the ability to turn ideas into scalable solutions., * Master's degree (or equivalent qualifications and experience) in machine learning or AI/computer science with substantial machine learning component * Proven hands-on industry experience (minimum 2 years, not including internships) in designing, developing, and deploying machine learning solutions in production environments. * Advanced programming skills in languages such as Python with a strong focus on code optimization, modular design, and efficiency. * Deep expertise in developing, training, and deploying models using frameworks like PyTorch and TensorFlow. * Demonstrated experience in building scalable, production-grade AI services and automated data pipelines with tools like Docker, Kubernetes, and cloud platforms (e.g., AWS). * Strong understanding of data analysis, model evaluation, and error analysis to drive continuous model improvement. * Proven ability to collaborate effectively in Agile/Scrum teams and contribute to cross-functional projects. * Exceptional communication skills for articulating complex technical concepts to both technical and non-technical stakeholders. * Demonstrated commitment to continuous learning, staying current with state-of-the-art research and applying emerging AI techniques to solve business problems. Desirable: * PhD or equivalent qualification and experience in Machine learning or AI/Computer Science * Experience in applying Natural Language Processing and/or Speech Technology techniques to solve real-world problems. * Experience applying machine learning to educational assessment and learning solutions. * Hands-on experience with Large Language Models (LLMs) or foundation models, including fine-tuning and adapting models for specific, production-level applications. * Contributions to patents or peer-reviewed research publications in machine learning or related AI fields.
Careers
Join us as our Quality Governance & Reporting Manager and help shape...
Join us as our Quality Governance & Reporting Manager and help shape the future of English learning and assessment., This is more than a quality role, it's a chance to influence how we deliver world-class assessment services. You'll be at the heart of our transformation journey, helping us embed a culture of operational excellence and quality improvement.
You'll work across teams to ensure our quality management systems are robust, our reporting is insightful, and our services meet the highest standards. It's a role that combines strategic thinking with hands-on delivery.
Your key responsibilities will include:
* Leading the implementation and oversight of quality governance frameworks, including ISO 9001 and Plan, Do, Review.
* Developing and maintaining KPIs and reporting systems that give us a clear view of performance across the full delivery lifecycle.
* Conducting internal audits and compliance reviews and supporting teams to act on findings.
* Analysing quality data to identify trends, risks, and opportunities for improvement.
* Collaborating with regulatory and operational teams to ensure we meet all compliance requirements.
* Supporting training and capability building in quality management across the organisation.
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4 x annual salary * Green travel schemes
You're someone who thrives on making things better. You enjoy solving problems, working with data, and helping others succeed. You're also comfortable navigating complexity and influencing at all levels. We're looking for someone who brings: * A strong background in quality governance, reporting, and compliance-ideally in a regulated or operational environment. * Experience with ISO standards and internal audits. * Excellent analytical skills and the ability to turn data into meaningful insights. * Confidence in communicating with stakeholders at all levels, including senior leaders. * A collaborative mindset and the ability to build strong relationships across teams. * A proactive, can-do attitude and a passion for continuous improvement.
You'll work across teams to ensure our quality management systems are robust, our reporting is insightful, and our services meet the highest standards. It's a role that combines strategic thinking with hands-on delivery.
Your key responsibilities will include:
* Leading the implementation and oversight of quality governance frameworks, including ISO 9001 and Plan, Do, Review.
* Developing and maintaining KPIs and reporting systems that give us a clear view of performance across the full delivery lifecycle.
* Conducting internal audits and compliance reviews and supporting teams to act on findings.
* Analysing quality data to identify trends, risks, and opportunities for improvement.
* Collaborating with regulatory and operational teams to ensure we meet all compliance requirements.
* Supporting training and capability building in quality management across the organisation.
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4 x annual salary * Green travel schemes
You're someone who thrives on making things better. You enjoy solving problems, working with data, and helping others succeed. You're also comfortable navigating complexity and influencing at all levels. We're looking for someone who brings: * A strong background in quality governance, reporting, and compliance-ideally in a regulated or operational environment. * Experience with ISO standards and internal audits. * Excellent analytical skills and the ability to turn data into meaningful insights. * Confidence in communicating with stakeholders at all levels, including senior leaders. * A collaborative mindset and the ability to build strong relationships across teams. * A proactive, can-do attitude and a passion for continuous improvement.
Careers
You will support Partnership for Education by providing technical le...
You will support Partnership for Education by providing technical leadership and oversight of multiple professional development programmes which are being implemented in a newly established training institute in Riyadh, Saudi Arabia. This role will be based in Cambridge with some travel to the Kingdom of Saudia Arabia.
As part of this role, you will:
* oversee the technical design and development of multiple new training programmes.
* ensure coherence across multiple strands of work and adherence to quality standards, client requirements and accreditation criteria.
* represent the technical teams in high-level internal and external meetings including with the client and Ministry.
* make decisions on technical aspects of the programme and recommendations to the programme management team and Steering Group where schedules, scope and budget are impacted.
* anticipate, manage and report on risks related to technical aspects of the project.
* line manage two professional development managers in Cambridge
* line manage and work closely with the Director of Studies based in the training institute in Saudi Arabia who is responsible for programme implementation.
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4 x annual salary * Green travel schemes
To be successful in this role you need experience of leading complex education projects with multiple strands and stakeholders. You will be comfortable working under pressure, managing competing and changing demands and making decisions. You will quickly establish and maintain positive professional relationships with stakeholders at all levels., * Sound knowledge of pedagogy, adult learning theory and principles of effective professional development * Excellent communication skills * Experience in teaching * Experience of working across cultures
As part of this role, you will:
* oversee the technical design and development of multiple new training programmes.
* ensure coherence across multiple strands of work and adherence to quality standards, client requirements and accreditation criteria.
* represent the technical teams in high-level internal and external meetings including with the client and Ministry.
* make decisions on technical aspects of the programme and recommendations to the programme management team and Steering Group where schedules, scope and budget are impacted.
* anticipate, manage and report on risks related to technical aspects of the project.
* line manage two professional development managers in Cambridge
* line manage and work closely with the Director of Studies based in the training institute in Saudi Arabia who is responsible for programme implementation.
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4 x annual salary * Green travel schemes
To be successful in this role you need experience of leading complex education projects with multiple strands and stakeholders. You will be comfortable working under pressure, managing competing and changing demands and making decisions. You will quickly establish and maintain positive professional relationships with stakeholders at all levels., * Sound knowledge of pedagogy, adult learning theory and principles of effective professional development * Excellent communication skills * Experience in teaching * Experience of working across cultures
Careers
The Head of Security GRC is a senior leadership role within the Secu...
The Head of Security GRC is a senior leadership role within the Security SMT, tasked with driving the organisation's security governance, risk, and compliance strategy. This position engages across all levels of the business, ensuring regulatory compliance, effective risk management, and robust assurance processes to support decision-making by the Senior Leadership Team.
You will deliver a robust Security Assurance Framework, oversee supplier assurance activities, and maintain relevant ISO and Cyber Essentials certifications. Additionally, you'll drive the implementation of security standards, policies, governance reporting, and audit programmes to ensure robust controls are in place. You'll play a critical role in enabling informed decision-making and promoting a culture of security awareness across the organisation.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge., The position involves engaging at all organisational levels, managing security risks, ensuring regulatory compliance, and providing assurance on business practices to support informed decisions by the Senior Leadership Team and Security Board. Responsibilities include implementing and monitoring security standards, policies, AI governance, and audit programmes to ensure effective mitigations and controls. Additionally, the role entails designing and delivering the Security Assurance Framework, conducting supplier assurance activities and audits, leading the Awareness Community of Practice, and maintaining relevant ISO & Cyber Essentials certifications., * Develops security standards, policies, and guidelines and ensures compliance across Cambridge.
* Leads the delivery of approved projects and investments to reduce risk and security exposure.
* Proactively identifies new threats, risks, and trends; reports mitigation progress to the Security Board and SLT.
* Collaborates with key stakeholders to create customer-centric security policies for products and services.
* Coordinates audits, regulatory inquiries, and external vendor activities to align with industry standards.
* Responsible for leading and managing the GRC team to achieve compliance and team success in the organisation.
* Oversees vendor relationships to ensure protection of Cambridge global people and assets.
* Aligns attack surface management (ASM) process with GRC objectives and provides updates on mitigation progress.
* Integrates AI governance with relevant GRC frameworks to meet regulatory standards.
* Manages certifications like ISO 27001, 42001, Cyber Essentials, and HMG Security Policy Framework.
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4 x annual salary * Green travel schemes
We are looking for a highly skilled and experienced professional with the following expertise: * Proven experience managing an Information Security Management System (ISMS), including ISO 27001 certification. * Strong working knowledge of security threats and proportionate mitigations, as well as supply chain security management systems. * A minimum of 3 years' experience in a senior governance or risk management role. * Active CRISC or ISO 27005 Risk Manager certification (or higher), with additional certifications such as ISO 27001/42001 Lead Auditor or Implementor being advantageous. * Demonstrated experience in strategic governance of security, managing security risks in line with ISO 27005, and implementing ISO 27001 compliant systems. * Expertise in auditing security controls for both internal operations and third parties. * Exceptional stakeholder management skills, with the ability to build relationships across all organisational levels. * Strong negotiation skills to influence decisions and achieve positive outcomes. * Experience leading and developing teams, both within the UK and regionally.
You will deliver a robust Security Assurance Framework, oversee supplier assurance activities, and maintain relevant ISO and Cyber Essentials certifications. Additionally, you'll drive the implementation of security standards, policies, governance reporting, and audit programmes to ensure robust controls are in place. You'll play a critical role in enabling informed decision-making and promoting a culture of security awareness across the organisation.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge., The position involves engaging at all organisational levels, managing security risks, ensuring regulatory compliance, and providing assurance on business practices to support informed decisions by the Senior Leadership Team and Security Board. Responsibilities include implementing and monitoring security standards, policies, AI governance, and audit programmes to ensure effective mitigations and controls. Additionally, the role entails designing and delivering the Security Assurance Framework, conducting supplier assurance activities and audits, leading the Awareness Community of Practice, and maintaining relevant ISO & Cyber Essentials certifications., * Develops security standards, policies, and guidelines and ensures compliance across Cambridge.
* Leads the delivery of approved projects and investments to reduce risk and security exposure.
* Proactively identifies new threats, risks, and trends; reports mitigation progress to the Security Board and SLT.
* Collaborates with key stakeholders to create customer-centric security policies for products and services.
* Coordinates audits, regulatory inquiries, and external vendor activities to align with industry standards.
* Responsible for leading and managing the GRC team to achieve compliance and team success in the organisation.
* Oversees vendor relationships to ensure protection of Cambridge global people and assets.
* Aligns attack surface management (ASM) process with GRC objectives and provides updates on mitigation progress.
* Integrates AI governance with relevant GRC frameworks to meet regulatory standards.
* Manages certifications like ISO 27001, 42001, Cyber Essentials, and HMG Security Policy Framework.
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4 x annual salary * Green travel schemes
We are looking for a highly skilled and experienced professional with the following expertise: * Proven experience managing an Information Security Management System (ISMS), including ISO 27001 certification. * Strong working knowledge of security threats and proportionate mitigations, as well as supply chain security management systems. * A minimum of 3 years' experience in a senior governance or risk management role. * Active CRISC or ISO 27005 Risk Manager certification (or higher), with additional certifications such as ISO 27001/42001 Lead Auditor or Implementor being advantageous. * Demonstrated experience in strategic governance of security, managing security risks in line with ISO 27005, and implementing ISO 27001 compliant systems. * Expertise in auditing security controls for both internal operations and third parties. * Exceptional stakeholder management skills, with the ability to build relationships across all organisational levels. * Strong negotiation skills to influence decisions and achieve positive outcomes. * Experience leading and developing teams, both within the UK and regionally.
Careers
This role is all about being the Zendesk expert for our English Asse...
This role is all about being the Zendesk expert for our English Assessment teams. You'll be the driving force behind a seamless and scalable support experience, making it easier for both customers and internal teams to get help., We're seeking a Zendesk Administrator to be the driving force behind our customer support operations. In this pivotal role, you'll design, optimize, and maintain English Zendesk platform, ensuring seamless and efficient workflows for both our customers and internal teams. Your expertise will be crucial in automating processes, managing new feature deployments, and continuously enhancing our support tools to keep pace with our expanding customer base and product offerings. You'll also play a key role in incident management and user training, making sure our support infrastructure is robust and our teams are empowered.
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4 x annual salary * Green travel schemes
You will be a Zendesk expert with a proven ability to design, implement, and maintain complex workflows, automations, and integrations. You must possess essential knowledge and experience within the English Assessment area to ensure a good fit for this role. Additionally, you must also have: * Deep knowledge and hands-on experience with Zendesk Support configuration and administration, including ticket workflow design, business rules (automations, triggers, views, macros), and customisation. * Ability to manage new feature deployments, internal testing, and roll-out of changes across teams * Experience with third-party system integrations and a solid understanding of how to implement and automate workflows across systems. The below would also be highly desirable: * Experience in incident management processes, including detection, reporting, analysis, and mitigation * A continuous improvement mindset, constantly seeking ways to enhance the Zendesk platform and related customer support tools. * Proactive and adaptable, capable of handling diverse administrative functions and contributing to the growth of Zendesk skills across the team.
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4 x annual salary * Green travel schemes
You will be a Zendesk expert with a proven ability to design, implement, and maintain complex workflows, automations, and integrations. You must possess essential knowledge and experience within the English Assessment area to ensure a good fit for this role. Additionally, you must also have: * Deep knowledge and hands-on experience with Zendesk Support configuration and administration, including ticket workflow design, business rules (automations, triggers, views, macros), and customisation. * Ability to manage new feature deployments, internal testing, and roll-out of changes across teams * Experience with third-party system integrations and a solid understanding of how to implement and automate workflows across systems. The below would also be highly desirable: * Experience in incident management processes, including detection, reporting, analysis, and mitigation * A continuous improvement mindset, constantly seeking ways to enhance the Zendesk platform and related customer support tools. * Proactive and adaptable, capable of handling diverse administrative functions and contributing to the growth of Zendesk skills across the team.
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