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We are looking for an Operations Support Manager to co-ordinate the testing, data management and development activities of the Platform Management Team. If you have an excellent eye for detail and a commitment to delivering quality products for all our customers and are looking for a new way to build your skills and professional relationships, this is the job for you., We deliver millions of English language qualifications globally each year, with exams happening 365 days a year, and this role is vital to delivering these on time and to our highest standards. Reporting to the Platform Management Operations Manager, you will:
* Plan, perform and report on User Testing of changes to Exam Delivery software
* Work with Technology and Business colleagues to ensure that operational issues encountered are resolved swiftly and appropriately.
* Lead your team, motivate them, increase engagement and support the team through any changes.
* Manage and perform data setup and verification tasks in both production and pre-production environments.
* Get involved in projects and improvements as a subject matter expert and represent Platform Management in these projects. You will make project recommendations to ensure quality.
* Collaborate closely with other Operations Support Managers in Exam Services and Assessment Services, working closely together to meet joint goals. Being a strong team player is essential.
* Build successful working relationships with colleagues across the organisation.
* Lead your team to produce and maintain Standard Operating Procedures, work instructions and other key documents to support business.

You will thrive in this changing environment, be motivated by delivering excellent customer service and will enjoy being part of a high performing team that epitomises operational excellence.
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4 x annual salary * Green travel schemes
We are looking for someone who is experienced with User Acceptance Testing, particularly in an Exam Delivery environment. Experience of working with shifting priorities and multiple customers would be a benefit. You will be highly organised, be a great team leader, and will thrive in a changing environment as we are always looking to innovate and improve what we do. We're looking for someone who is motivated by delivering excellent operational service to our customers both internally and all over the world. Ideally you will have experience of the Power Platform suite or similar productivity and reporting technologies