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Senior Electrical Engineer - Building ServicesMarketing, Communications & Media
Senior Electrical Engineer - Building Services (Remote, South Africa...
Senior Electrical Engineer - Building Services (Remote, South Africa)
Location: Remote (Based in South Africa)
Sector: Building Services | MEP Engineering
Type: Full-Time | Permanent
I'm currently partnering with several leading building services consultancies seeking experienced Senior Electrical Engineers to join their teams. These are fully remote roles based in South Africa, offering the exciting opportunity to work exclusively on projects in the UK from your home.
Whether you prefer working for a boutique design-led consultancy or a large multidisciplinary firm, there are diverse opportunities to suit your skills and career ambitions.
What You'll Typically Be Involved In:
* Leading electrical design on commercial, residential, healthcare, and mixed-use developments in the UK
* Producing and reviewing detailed electrical drawings, reports, and specifications
* Coordinating with mechanical, architectural, and structural engineers to deliver seamless project outcomes
* Providing mentorship and technical guidance to junior engineers
* Ensuring compliance with UK electrical codes and standards
* Collaborating remotely with UK-based project teams
Key Requirements Across Roles:
* Degree in Electrical Engineering or equivalent
* 5+ years' experience in electrical building services design
* Proficiency in AutoCAD, Revit, and ideally design software such as Amtech, Dialux, or Relux
* Strong knowledge of UK electrical standards and regulations
* Excellent communication skills and ability to manage workload independently in a remote setup
What's On Offer:
* Fully remote roles working on UK projects
* Competitive salary and benefits depending on consultancy and experience
* Opportunities for professional development and career progression
* Supportive and innovative work environments
Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Public Services & Safety
Security SupervisorPublic Services & Safety
Job Title: Supervisor Hours of work: 12 Hour Shifts (42hrs avg p...
Job Title: Supervisor
Hours of work: 12 Hour Shifts (42hrs avg per week)
Shift Pattern: 4 on 4 off (Days & Nights inc weekends and bank holidays)
Pay Rate: £16.40ph
Job Overview
Park House is an eight storey, mixed use building located in one of the most iconic locations in London. We are looking for someone to join our team.
Do you want to work for one of the leading security companies?
Do you want to work for a company that believes in rewards and recognition and gives a wide range of staff benefits to their employees?
Do you want the chance to learn and develop?
If yes then consider applying for a career with us.
Main Duties
* To ensure that at all times security team members are deployed effectively to post; operate all the required systems and conducting all required functions. Working in conjunction with the Security Manager, to ensure the seamless delivery of exceptional service standards to internal/external customers.
* Parade, deploy and manage all security team members throughout their tour of duty. Ensure that security team members are correctly dressed at all times; that tasks are correctly allocated and performed and that incidents are effectively handled.
* To set the highest standards of service delivery from security team members by providing full briefings and guidance to all security personnel.
* To maintain an effective duty of care to security team members ensuring that all required procedures/policies relevant to: Health & Safety at Work legislation: Staff Welfare & Development Training: Disciplinary & Grievance: Discriminatory & Harassment: Alcohol & Drug Misuse: Equal Opportunities are correctly explained and followed, thus serving the best interests of the employee, Mitie and the client team.
* Undertake fair and efficient duty rostering of the team; allocate annual leave and overtime duties to prescribed procedures in liaision with the Security Manager and CRS. Monitor attendance and time-keeping records and take any required remedial action where necessary. Investigate and report to senior line management on disciplinary and grievance matters whilst providing leadership and support to sustain good team morale.
* Undertake investigations on the direction of the Security Operations Manager utilizing CCTV in accordance with company Policy.
* Participate and contribute positively to the security team management. Attend meetings as required and provide reports and recommendations on the activities of the security operation.
* Be committed to Health & Safety and ensure that you are familiar with all client Health & Safety policies and procedures. Police and encourage observance with all site security & safety policies, in particular ensuring that the access control, key control, smoking and Health & Safety policies are observed and enforced.
* Perform at the start/end of each tour of duty, in conjunction with the Shift Supervisors, verification checks of all the Control Room equipment ensuring that all systems are fully operational and where they are not, initiate corrective action. Where necessary, and in conjunction with senior line management, re-deploy security team members to act as substitute cover.
* Manage and control the response to all security alarms and incidents (local & remote) in a timely and effective manner by directing the security team members, security representatives and vendors. At all times the central aim should be to safeguard the assets of the client, ensuring that direction from senior line management is sought where appropriate. In particular activate in part or in whole the client Emergency Response Plan where applicable.
* Ensure that the maintenance of contemporaneous records is conducted from which Daily Situation Reports and handovers can be compiled and made available to senior line management. Maintain other such records as directed by senior line management to ensure that a full transparency of events and their handling is possible.
* Vary the protective deployment of the site security team members in accordance with the advised prevailing state of alert, as advised by senior line management.
* Manage the retention, issue and receipt of all site keys held or deposited within the Key Tracker and Security Control Room, ensuring that accurate tracking and receipt records are maintained. Conduct at the start and end of each tour of duty an inventory check and report any losses to senior line management as and when they occur.
* Manage the polite and effective processing of all telephone enquiries received at the Security Control Room [SCR]. Process building fault reports where appropriate, passing and escalating to the correct helpdesk and if necessary requesting the assistance of senior line management in resolving.
* During Corporate Events, liaise with the Security Manager and assigned security team members assigned, to ensure that adequate back up support is provided and that additional closedown checks are carried out after the event has concluded.
* Tour the site periodically (a minimum of 4 periods over a tour of duty) to ensure that all is in order, to check designated areas and to ensure that all site security team members are carrying out their required duties effectively and responsibly. Such tours are to be recorded within the Duty Occurrence Book.
* Ensure all patrolling and duty officers have the necessary equipment required to complete all their duty tasks in a safe and competent manner. Patrolling officers should at all times carry a two way radio, any required keys for the areas concerned, a notebook and pencil and at night, a working torch.
* Follow any such reasonable instruction as issued by Senior Line Management
Security and Health & Safety Responsibilities
Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
Use common sense and initiative by immediately involving others if a situation appears to become threatening.
To maintain professional conduct in the face of difficult situations and challenging customers.
Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
Keep to schedules and demonstrate commitment to Mitie and the Client.
Are you still interested?
Do you think you are the right person for the job?
What we are looking for
Previous experience of managing teams
Be able to work on own initiative and take personal responsibility and ownership for all actions
Experience of dealing with HR investigations, grievances and disciplines
Demonstrate great customer service skills to engage with a range of stakeholders
Excellent verbal and written communication skills
Demonstrate attention to detail
Demonstrate effective leadership and team building skills
Do you think this is the right job for you?
If you are still interested we encourage you to apply.
Previous experience of managing teams Be able to work on own initiative and take personal responsibility and ownership for all actions Experience of dealing with HR investigations, grievances and disciplines Demonstrate great customer service skills to engage with a range of stakeholders Excellent verbal and written communication skills Demonstrate attention to detail Demonstrate effective leadership and team building skills
Hours of work: 12 Hour Shifts (42hrs avg per week)
Shift Pattern: 4 on 4 off (Days & Nights inc weekends and bank holidays)
Pay Rate: £16.40ph
Job Overview
Park House is an eight storey, mixed use building located in one of the most iconic locations in London. We are looking for someone to join our team.
Do you want to work for one of the leading security companies?
Do you want to work for a company that believes in rewards and recognition and gives a wide range of staff benefits to their employees?
Do you want the chance to learn and develop?
If yes then consider applying for a career with us.
Main Duties
* To ensure that at all times security team members are deployed effectively to post; operate all the required systems and conducting all required functions. Working in conjunction with the Security Manager, to ensure the seamless delivery of exceptional service standards to internal/external customers.
* Parade, deploy and manage all security team members throughout their tour of duty. Ensure that security team members are correctly dressed at all times; that tasks are correctly allocated and performed and that incidents are effectively handled.
* To set the highest standards of service delivery from security team members by providing full briefings and guidance to all security personnel.
* To maintain an effective duty of care to security team members ensuring that all required procedures/policies relevant to: Health & Safety at Work legislation: Staff Welfare & Development Training: Disciplinary & Grievance: Discriminatory & Harassment: Alcohol & Drug Misuse: Equal Opportunities are correctly explained and followed, thus serving the best interests of the employee, Mitie and the client team.
* Undertake fair and efficient duty rostering of the team; allocate annual leave and overtime duties to prescribed procedures in liaision with the Security Manager and CRS. Monitor attendance and time-keeping records and take any required remedial action where necessary. Investigate and report to senior line management on disciplinary and grievance matters whilst providing leadership and support to sustain good team morale.
* Undertake investigations on the direction of the Security Operations Manager utilizing CCTV in accordance with company Policy.
* Participate and contribute positively to the security team management. Attend meetings as required and provide reports and recommendations on the activities of the security operation.
* Be committed to Health & Safety and ensure that you are familiar with all client Health & Safety policies and procedures. Police and encourage observance with all site security & safety policies, in particular ensuring that the access control, key control, smoking and Health & Safety policies are observed and enforced.
* Perform at the start/end of each tour of duty, in conjunction with the Shift Supervisors, verification checks of all the Control Room equipment ensuring that all systems are fully operational and where they are not, initiate corrective action. Where necessary, and in conjunction with senior line management, re-deploy security team members to act as substitute cover.
* Manage and control the response to all security alarms and incidents (local & remote) in a timely and effective manner by directing the security team members, security representatives and vendors. At all times the central aim should be to safeguard the assets of the client, ensuring that direction from senior line management is sought where appropriate. In particular activate in part or in whole the client Emergency Response Plan where applicable.
* Ensure that the maintenance of contemporaneous records is conducted from which Daily Situation Reports and handovers can be compiled and made available to senior line management. Maintain other such records as directed by senior line management to ensure that a full transparency of events and their handling is possible.
* Vary the protective deployment of the site security team members in accordance with the advised prevailing state of alert, as advised by senior line management.
* Manage the retention, issue and receipt of all site keys held or deposited within the Key Tracker and Security Control Room, ensuring that accurate tracking and receipt records are maintained. Conduct at the start and end of each tour of duty an inventory check and report any losses to senior line management as and when they occur.
* Manage the polite and effective processing of all telephone enquiries received at the Security Control Room [SCR]. Process building fault reports where appropriate, passing and escalating to the correct helpdesk and if necessary requesting the assistance of senior line management in resolving.
* During Corporate Events, liaise with the Security Manager and assigned security team members assigned, to ensure that adequate back up support is provided and that additional closedown checks are carried out after the event has concluded.
* Tour the site periodically (a minimum of 4 periods over a tour of duty) to ensure that all is in order, to check designated areas and to ensure that all site security team members are carrying out their required duties effectively and responsibly. Such tours are to be recorded within the Duty Occurrence Book.
* Ensure all patrolling and duty officers have the necessary equipment required to complete all their duty tasks in a safe and competent manner. Patrolling officers should at all times carry a two way radio, any required keys for the areas concerned, a notebook and pencil and at night, a working torch.
* Follow any such reasonable instruction as issued by Senior Line Management
Security and Health & Safety Responsibilities
Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
Use common sense and initiative by immediately involving others if a situation appears to become threatening.
To maintain professional conduct in the face of difficult situations and challenging customers.
Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
Keep to schedules and demonstrate commitment to Mitie and the Client.
Are you still interested?
Do you think you are the right person for the job?
What we are looking for
Previous experience of managing teams
Be able to work on own initiative and take personal responsibility and ownership for all actions
Experience of dealing with HR investigations, grievances and disciplines
Demonstrate great customer service skills to engage with a range of stakeholders
Excellent verbal and written communication skills
Demonstrate attention to detail
Demonstrate effective leadership and team building skills
Do you think this is the right job for you?
If you are still interested we encourage you to apply.
Previous experience of managing teams Be able to work on own initiative and take personal responsibility and ownership for all actions Experience of dealing with HR investigations, grievances and disciplines Demonstrate great customer service skills to engage with a range of stakeholders Excellent verbal and written communication skills Demonstrate attention to detail Demonstrate effective leadership and team building skills
Public Services & Safety
Security OfficerPublic Services & Safety
Security Officer - Festival Place Shopping Centre , RG21 7LJ Pay...
Security Officer - Festival Place Shopping Centre , RG21 7LJ
Pay rate: £13.47 PH (Salaried £29,603.14 PA)
Hours: Full time - 42 hours on average per week
Shifts - 4 on 4 off Rolling nights and days shift pattern
Shift times 0700-1900 + 1900-0700 - Paid Breaks
* Job Overview:
Mitie is looking for security officers who can deliver unprecedented customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues. Working in a Shopping Centre Environment no 2 days are the same.
About the working location:
Festival Place is a 1.1m sq. ft shopping centre situated in the heart of Basingstoke, just off the M3, housing over 140 big brand stores including Next, Marks & Spencer, Apple, and H&M. It is home to over 20 mouthwatering eateries including BrewDog, Côte Brasserie, Las Iguanas, Ask Italian, Pizza Express, Wagamama, Pret, Five Guys, and Nando's and a 10 screen Vue multiplex cinema. Festival Place provides you with a safe experience whilst visiting. We employ a number of overt security measures, but also operate a number of covert security measures for your protection. More info can be found here: https://www.festivalplace.co.uk/
Main duties:
+ To deliver industry leading customer service
+ To deter violence, public order or ASB offences
+ To conduct patrols of the premises.
+ Liaising between CCTV Operators and The Duty Management Team to support the reduction of crime and stock loss for our retailers.
+ Liaise with the store management teams and carrying our regular "Buddy" Store visits to assist with Crime prevention advice, identification of offenders and crime reporting.
+ Work in collaboration with the Police and key partners where required to foster a great working relationship to reinforce the reduction of crime in the Town Centre
+ To wear Body Worn CCTV to bolster up in the reduction of crime and increase colleague and customer safety
+ To highlight and address any H&S concerns
+ Testing of Live safety systems as required
+ Attending Fire Alarm activations and assisting in evacuations in accordance with the Centres emergency plans.
Benefits to working with Mitie include:
+ Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
+ Access to MY FP App which offer local discounts to Festival Place Employees
+ SIA Re-licencing programme
+ Comprehensive induction and training programme
+ Apprenticeship schemes
+ Progression and development opportunities
+ Free uniform supplied
+ Contracted hours
+ Annual leave entitlement
+ Pension and Life insurance schemes
*Please Note*
You must hold a current SIA door supervisors licence and have a full 5-year checkable employment/education history to apply for this role
+ Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services. + Access to MY FP App which offer local discounts to Festival Place Employees + SIA Re-licencing programme + Comprehensive induction and training programme + Apprenticeship schemes + Progression and development opportunities + Free uniform supplied + Contracted hours + Annual leave entitlement + Pension and Life insurance schemes *Please Note* You must hold a current SIA door supervisors licence and have a full 5-year checkable employment/education history to apply for this role
Pay rate: £13.47 PH (Salaried £29,603.14 PA)
Hours: Full time - 42 hours on average per week
Shifts - 4 on 4 off Rolling nights and days shift pattern
Shift times 0700-1900 + 1900-0700 - Paid Breaks
* Job Overview:
Mitie is looking for security officers who can deliver unprecedented customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues. Working in a Shopping Centre Environment no 2 days are the same.
About the working location:
Festival Place is a 1.1m sq. ft shopping centre situated in the heart of Basingstoke, just off the M3, housing over 140 big brand stores including Next, Marks & Spencer, Apple, and H&M. It is home to over 20 mouthwatering eateries including BrewDog, Côte Brasserie, Las Iguanas, Ask Italian, Pizza Express, Wagamama, Pret, Five Guys, and Nando's and a 10 screen Vue multiplex cinema. Festival Place provides you with a safe experience whilst visiting. We employ a number of overt security measures, but also operate a number of covert security measures for your protection. More info can be found here: https://www.festivalplace.co.uk/
Main duties:
+ To deliver industry leading customer service
+ To deter violence, public order or ASB offences
+ To conduct patrols of the premises.
+ Liaising between CCTV Operators and The Duty Management Team to support the reduction of crime and stock loss for our retailers.
+ Liaise with the store management teams and carrying our regular "Buddy" Store visits to assist with Crime prevention advice, identification of offenders and crime reporting.
+ Work in collaboration with the Police and key partners where required to foster a great working relationship to reinforce the reduction of crime in the Town Centre
+ To wear Body Worn CCTV to bolster up in the reduction of crime and increase colleague and customer safety
+ To highlight and address any H&S concerns
+ Testing of Live safety systems as required
+ Attending Fire Alarm activations and assisting in evacuations in accordance with the Centres emergency plans.
Benefits to working with Mitie include:
+ Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
+ Access to MY FP App which offer local discounts to Festival Place Employees
+ SIA Re-licencing programme
+ Comprehensive induction and training programme
+ Apprenticeship schemes
+ Progression and development opportunities
+ Free uniform supplied
+ Contracted hours
+ Annual leave entitlement
+ Pension and Life insurance schemes
*Please Note*
You must hold a current SIA door supervisors licence and have a full 5-year checkable employment/education history to apply for this role
+ Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services. + Access to MY FP App which offer local discounts to Festival Place Employees + SIA Re-licencing programme + Comprehensive induction and training programme + Apprenticeship schemes + Progression and development opportunities + Free uniform supplied + Contracted hours + Annual leave entitlement + Pension and Life insurance schemes *Please Note* You must hold a current SIA door supervisors licence and have a full 5-year checkable employment/education history to apply for this role
Operations & Logistics
Security Supervisor Distribution CentreOperations & Logistics
Co op Distribution Centre Coventry 60 hours a week, 5 shifts ove...
Co op Distribution Centre Coventry
60 hours a week, 5 shifts over the 7 days
£13.65 an hour
Job Overview
* To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
* Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self-development.
Main Duties
* To be responsible for the day-to-day operation of Security.
* Be the first point of contact for the Security team and deal with day-to-day matters such as standards of dress, discipline, and conduct are met and adhered to.
* Assist in on-going training to resident security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarm.
* Develop teamwork within the workforce, ensuring high morale through effective motivational methods.
* Assist in review of Security Officers performance and development.
* To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.
* Provide customer / client liaison as and when required.
* Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.
* Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.
* Ensuring security records and logs are being kept up to date.
* Ensure the security team are compliant with all relevant legislation on data protection.
What we are looking for
* Previous Security Experience
* SIA License
* Good literacy and communication skills and have excellent verbal and written English.
* Be computer and software literate.
* Reliability, self- motivation and ability to use own initiative and work without supervision.
* The ability to solve problems, make decisions and prioritise.
* The ability to transfer self-motivation to staff.
* The ability, tact and diplomacy to deal with people at all levels.
* Self-confidence and an interest in self-development.
* An interest in the continuous improvement of the Company's performance.
* The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.
60 hours a week, 5 shifts over the 7 days £13.65 an hour
* Previous Security Experience * SIA License * Good literacy and communication skills and have excellent verbal and written English. * Be computer and software literate. * Reliability, self- motivation and ability to use own initiative and work without supervision. * The ability to solve problems, make decisions and prioritise. * The ability to transfer self-motivation to staff. * The ability, tact and diplomacy to deal with people at all levels. * Self-confidence and an interest in self-development. * An interest in the continuous improvement of the Company's performance. * The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.
60 hours a week, 5 shifts over the 7 days
£13.65 an hour
Job Overview
* To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
* Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self-development.
Main Duties
* To be responsible for the day-to-day operation of Security.
* Be the first point of contact for the Security team and deal with day-to-day matters such as standards of dress, discipline, and conduct are met and adhered to.
* Assist in on-going training to resident security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarm.
* Develop teamwork within the workforce, ensuring high morale through effective motivational methods.
* Assist in review of Security Officers performance and development.
* To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.
* Provide customer / client liaison as and when required.
* Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.
* Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.
* Ensuring security records and logs are being kept up to date.
* Ensure the security team are compliant with all relevant legislation on data protection.
What we are looking for
* Previous Security Experience
* SIA License
* Good literacy and communication skills and have excellent verbal and written English.
* Be computer and software literate.
* Reliability, self- motivation and ability to use own initiative and work without supervision.
* The ability to solve problems, make decisions and prioritise.
* The ability to transfer self-motivation to staff.
* The ability, tact and diplomacy to deal with people at all levels.
* Self-confidence and an interest in self-development.
* An interest in the continuous improvement of the Company's performance.
* The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.
60 hours a week, 5 shifts over the 7 days £13.65 an hour
* Previous Security Experience * SIA License * Good literacy and communication skills and have excellent verbal and written English. * Be computer and software literate. * Reliability, self- motivation and ability to use own initiative and work without supervision. * The ability to solve problems, make decisions and prioritise. * The ability to transfer self-motivation to staff. * The ability, tact and diplomacy to deal with people at all levels. * Self-confidence and an interest in self-development. * An interest in the continuous improvement of the Company's performance. * The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.
Construction & Engineering
Multi Skilled Engineer - Air Conditioning Engineer BiasConstruction & Engineering
Job Purpose In your new role as a Mechanical Engineer you will b...
Job Purpose
In your new role as a Mechanical Engineer you will be efficiently operating and maintaining new and existing building AC/HVAC services, carrying out Planned Preventative Maintenance & Reactive Maintenance on HVAC appliances, carry out diagnostic checks and fault finding. Undertake general maintenance tasks including basic plumbing & toilet in-blockages to assist the general maintenance team. Participate in out of hours call out rota and complete all work-related documentation accurately on time.
Main Duties
* Routine PPM tasks and Reactive maintenance as required.
* Attend site meetings or training when required.
* Proactive when on site.
* Willing to undertake other duties in line with contract deliverables.
* Cooperate with other Mitie disciplines for the provision of multi-discipline services where required.
* Procure materials and equipment to carry out works through the Supervisor or Manager.
* Be available to carry out necessary works outside normal hours with additional remuneration.
* Be part of a callout rota with additional remuneration.
* Supporting contract mobilisation and change management.
* Maximise the use and compliance to the mobile technology (Smartphone).
* Adherence and promotion of the company and department mission vision and values.
* Assist the site team in ensuring that all Statutory and Legislative requirements are achieved/adhered to for the site.
* Ensure clients operational procedures are always adhered to.
* Obtain appropriate authorisation for access into restricted areas from the client's representative as and when required.
* Complete risk assessments and worksheets for works undertaken and obtain authorisation from the Clients representative.
What we are looking for
* Experience of maintenance, testing and fault finding on a variety of equipment including HVAC systems.
* Experience with Packaged or Air handling equipment preferable, as well as split type systems.
* Experience working on commercial equipment, not domestic Installers.
* Ability to undertake all facets of maintenance within the scope of the contract.
* Be pro-active and have the ability to anticipate and/or diagnose and repair faults.
* Ability to record work accurately on work sheets and computer-based systems.
* Ability to effectively prioritise own workload.
* Flexibility and adaptability to change / flexible approach to work and working hours (subject to the EU Working Time Directive).
* Pro-active and positive approach to work.
* Must have sound interpersonal skills and pay attention to detail.
* Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued.
* Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.
* Able to carry tools and equipment by hand up to 20kg.
* Committed to the delivery of excellent customer service.
* Must be available to join a call out rota.
* Must hold a full UK driving licence.
* Experience of maintenance, testing and fault finding on a variety of equipment including HVAC systems. * Experience with Packaged or Air handling equipment preferable, as well as split type systems. * Experience working on commercial equipment, not domestic Installers. * Ability to undertake all facets of maintenance within the scope of the contract. * Be pro-active and have the ability to anticipate and/or diagnose and repair faults. * Ability to record work accurately on work sheets and computer-based systems. * Ability to effectively prioritise own workload. * Flexibility and adaptability to change / flexible approach to work and working hours (subject to the EU Working Time Directive). * Pro-active and positive approach to work. * Must have sound interpersonal skills and pay attention to detail. * Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued. * Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner. * Able to carry tools and equipment by hand up to 20kg. * Committed to the delivery of excellent customer service. * Must be available to join a call out rota. * Must hold a full UK driving licence.
In your new role as a Mechanical Engineer you will be efficiently operating and maintaining new and existing building AC/HVAC services, carrying out Planned Preventative Maintenance & Reactive Maintenance on HVAC appliances, carry out diagnostic checks and fault finding. Undertake general maintenance tasks including basic plumbing & toilet in-blockages to assist the general maintenance team. Participate in out of hours call out rota and complete all work-related documentation accurately on time.
Main Duties
* Routine PPM tasks and Reactive maintenance as required.
* Attend site meetings or training when required.
* Proactive when on site.
* Willing to undertake other duties in line with contract deliverables.
* Cooperate with other Mitie disciplines for the provision of multi-discipline services where required.
* Procure materials and equipment to carry out works through the Supervisor or Manager.
* Be available to carry out necessary works outside normal hours with additional remuneration.
* Be part of a callout rota with additional remuneration.
* Supporting contract mobilisation and change management.
* Maximise the use and compliance to the mobile technology (Smartphone).
* Adherence and promotion of the company and department mission vision and values.
* Assist the site team in ensuring that all Statutory and Legislative requirements are achieved/adhered to for the site.
* Ensure clients operational procedures are always adhered to.
* Obtain appropriate authorisation for access into restricted areas from the client's representative as and when required.
* Complete risk assessments and worksheets for works undertaken and obtain authorisation from the Clients representative.
What we are looking for
* Experience of maintenance, testing and fault finding on a variety of equipment including HVAC systems.
* Experience with Packaged or Air handling equipment preferable, as well as split type systems.
* Experience working on commercial equipment, not domestic Installers.
* Ability to undertake all facets of maintenance within the scope of the contract.
* Be pro-active and have the ability to anticipate and/or diagnose and repair faults.
* Ability to record work accurately on work sheets and computer-based systems.
* Ability to effectively prioritise own workload.
* Flexibility and adaptability to change / flexible approach to work and working hours (subject to the EU Working Time Directive).
* Pro-active and positive approach to work.
* Must have sound interpersonal skills and pay attention to detail.
* Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued.
* Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.
* Able to carry tools and equipment by hand up to 20kg.
* Committed to the delivery of excellent customer service.
* Must be available to join a call out rota.
* Must hold a full UK driving licence.
* Experience of maintenance, testing and fault finding on a variety of equipment including HVAC systems. * Experience with Packaged or Air handling equipment preferable, as well as split type systems. * Experience working on commercial equipment, not domestic Installers. * Ability to undertake all facets of maintenance within the scope of the contract. * Be pro-active and have the ability to anticipate and/or diagnose and repair faults. * Ability to record work accurately on work sheets and computer-based systems. * Ability to effectively prioritise own workload. * Flexibility and adaptability to change / flexible approach to work and working hours (subject to the EU Working Time Directive). * Pro-active and positive approach to work. * Must have sound interpersonal skills and pay attention to detail. * Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued. * Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner. * Able to carry tools and equipment by hand up to 20kg. * Committed to the delivery of excellent customer service. * Must be available to join a call out rota. * Must hold a full UK driving licence.
Public Services & Safety
Retail Security OfficerPublic Services & Safety
Pay rate: £12.45 Various Shifts (to be discussed at interview)
...
Pay rate: £12.45
Various Shifts (to be discussed at interview)
Job Overview:
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided)
Vetting
It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties:
* To deliver industry leading customer service
* To deter violence and public order offences
* To conduct patrols of the store
* Utilising CCTV systems to support the reduction of crime and stock loss
* Liaise with the store management teams
* Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
* To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to working with Mitie include:
* Contracted hours
* Annual leave entitlement
* Pension and Life insurance schemes
* Free uniform supplied
* SIA Re-licencing programme
* Comprehensive induction and training programme
* Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
* Apprenticeship schemes
* Progression and development opportunities
* All breaks are paid
Benefits to working with Mitie include: * Contracted hours * Annual leave entitlement * Pension and Life insurance schemes * Free uniform supplied * SIA Re-licencing programme * Comprehensive induction and training programme * Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services. * Apprenticeship schemes * Progression and development opportunities * All breaks are paid
Various Shifts (to be discussed at interview)
Job Overview:
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided)
Vetting
It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties:
* To deliver industry leading customer service
* To deter violence and public order offences
* To conduct patrols of the store
* Utilising CCTV systems to support the reduction of crime and stock loss
* Liaise with the store management teams
* Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
* To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to working with Mitie include:
* Contracted hours
* Annual leave entitlement
* Pension and Life insurance schemes
* Free uniform supplied
* SIA Re-licencing programme
* Comprehensive induction and training programme
* Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
* Apprenticeship schemes
* Progression and development opportunities
* All breaks are paid
Benefits to working with Mitie include: * Contracted hours * Annual leave entitlement * Pension and Life insurance schemes * Free uniform supplied * SIA Re-licencing programme * Comprehensive induction and training programme * Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services. * Apprenticeship schemes * Progression and development opportunities * All breaks are paid
Personal Services
IFM Facilities Manager - London / South East and EastPersonal Services
London, London & South East Reporting to the Regional FM For Lon...
London, London & South East
Reporting to the Regional FM For London & South East
Maternity Cover from 1st May 2025 for 12 Months
Job Overview
In this role, you will Manage service delivery and stakeholder relationship Manager for London and South East Region for various office tiers and branches, ensuring maintenance and repairs are conducted by the team, Mitie Service Lines and 3rd party suppliers in line with contractual requirements, timelines and budget. Reporting to the IFM Regional Facilities Manager, you will collaborate with the Head of Operational Excellence, DMO, Operational Performance Team, Engineering SME, Projects and Service Line Leads to ensure operational resilience, customer satisfaction, P&L responsibility, best practice implementation, standardisation and continuous improvement. You will also ensure adherence to internal and customer governance models, manage 3rd party suppliers to avoid compliance failures, demonstrate commercial acumen and liaise successfully with client stakeholders to prevent operational escalations.
Main Duties
* Manage FM service delivery and stakeholder relationships.
* Ensure Health and Safety compliance and promote a safety culture.
* Deliver high-standard FM services in collaboration with LBG colleagues.
* Conduct regular building inspections and ensure timely resolution of defects.
* Manage property integration plans and support business needs.
* Identify and implement continuous improvement opportunities.
* Manage building budget and control costs.
* Oversee compliance with FM sector regulations and manage KPIs.
* Support team performance and training within policy and procedures.
* Manage call-outs, escalations, and 3rd party suppliers to ensure compliance and innovation.
What we are looking for
* Understanding of IFM operational delivery and contractual frameworks.
* Excellent customer service skills
* Commercially astute and able to prepare, articulate and present a sound and profitable business case.
* Excellent relationship management, communication and negotiation skills with the ability to build, manage and maintain these relationships. Highly customer focus and the ability to exceed expectations.
* Ability to work collaboratively with other specialists to improve service delivery and address service delivery issues.
* Understanding of IFM operational delivery and contractual frameworks. * Excellent customer service skills * Commercially astute and able to prepare, articulate and present a sound and profitable business case. * Excellent relationship management, communication and negotiation skills with the ability to build, manage and maintain these relationships. Highly customer focus and the ability to exceed expectations. * Ability to work collaboratively with other specialists to improve service delivery and address service delivery issues.
Reporting to the Regional FM For London & South East
Maternity Cover from 1st May 2025 for 12 Months
Job Overview
In this role, you will Manage service delivery and stakeholder relationship Manager for London and South East Region for various office tiers and branches, ensuring maintenance and repairs are conducted by the team, Mitie Service Lines and 3rd party suppliers in line with contractual requirements, timelines and budget. Reporting to the IFM Regional Facilities Manager, you will collaborate with the Head of Operational Excellence, DMO, Operational Performance Team, Engineering SME, Projects and Service Line Leads to ensure operational resilience, customer satisfaction, P&L responsibility, best practice implementation, standardisation and continuous improvement. You will also ensure adherence to internal and customer governance models, manage 3rd party suppliers to avoid compliance failures, demonstrate commercial acumen and liaise successfully with client stakeholders to prevent operational escalations.
Main Duties
* Manage FM service delivery and stakeholder relationships.
* Ensure Health and Safety compliance and promote a safety culture.
* Deliver high-standard FM services in collaboration with LBG colleagues.
* Conduct regular building inspections and ensure timely resolution of defects.
* Manage property integration plans and support business needs.
* Identify and implement continuous improvement opportunities.
* Manage building budget and control costs.
* Oversee compliance with FM sector regulations and manage KPIs.
* Support team performance and training within policy and procedures.
* Manage call-outs, escalations, and 3rd party suppliers to ensure compliance and innovation.
What we are looking for
* Understanding of IFM operational delivery and contractual frameworks.
* Excellent customer service skills
* Commercially astute and able to prepare, articulate and present a sound and profitable business case.
* Excellent relationship management, communication and negotiation skills with the ability to build, manage and maintain these relationships. Highly customer focus and the ability to exceed expectations.
* Ability to work collaboratively with other specialists to improve service delivery and address service delivery issues.
* Understanding of IFM operational delivery and contractual frameworks. * Excellent customer service skills * Commercially astute and able to prepare, articulate and present a sound and profitable business case. * Excellent relationship management, communication and negotiation skills with the ability to build, manage and maintain these relationships. Highly customer focus and the ability to exceed expectations. * Ability to work collaboratively with other specialists to improve service delivery and address service delivery issues.
Construction & Engineering
Fabric EngineerConstruction & Engineering
We are looking for motivated and enthusiastic tradespeople to join o...
We are looking for motivated and enthusiastic tradespeople to join our growing engineering family, working in a challenging and diverse role where no two days are the same. Our skilled engineers provide mobile delivery of both planned and reactive FM maintenance services.
In this role as a Fabric Engineer you will be responsible for undertaking all building fabric activities such as patch repairs, minor plumbing and carpentry, painting and decorating all to the highest level of service for the client.
You should be capable of working to high levels of health and safety and statutory requirements, ensure regular monitoring and inspection procedures are carried out for all equipment as part of the preventative maintenance programme.
You will be required to answer queries, report any defects and keep the client informed of site activities at the time of the service visit.
Be IT literate for record keeping, have good customer service skills, be physically able to carry out the fuller duties detailed in the job description.
You'll need to be highly self-motivated and solutions focussed with the ability to work without supervision but also enjoy working as part of a team.
The ideal candidate would have a background in facilities.
Key Responsibilities:
* - Maintenance Tasks: Perform routine maintenance and repairs on building fabric, including walls, ceilings, floors, doors, and windows, ensuring high-quality workmanship.
* - Inspections: Assist in conducting regular inspections of the building fabric to identify defects or required repairs, reporting findings to the Fabric Supervisor.
* - Repairs: Carry out repairs and minor refurbishment work, such as patching walls, replacing damaged flooring, and fixing doors and windows.
* - Installation: Assist with the installation of new fabric components, including wall panels, flooring, and ceiling tiles, ensuring compliance with safety and quality standards.
* - Documentation: Maintain accurate records of maintenance activities, repairs performed, and materials used, reporting regularly to the Fabric Supervisor.
* - Health and Safety Compliance: Adhere to health and safety regulations and company policies while performing all tasks, using personal protective equipment (PPE) as required.
* - Team Collaboration: Work closely with the Fabric Supervisor and other team members to ensure efficient workflow and high levels of customer service.
* - Inventory Management: Assist in monitoring stock levels of materials and supplies, notifying the Fabric Supervisor of any shortages or needs for replenishment.
Qualifications:
- Previous experience in building maintenance or facilities management is preferred.
- Knowledge of building fabric systems and general maintenance practices.
- Strong problem-solving skills and attention to detail.
- Good communication skills and the ability to work as part of a team.
- Relevant qualifications in building maintenance or a related field (e.g., NVQ, City & Guilds) are advantageous.
We are looking for motivated and enthusiastic tradespeople to join our growing engineering family, working in a challenging and diverse role where no two days are the same. Our skilled engineers provide mobile delivery of both planned and reactive FM maintenance services. In this role as a Fabric Engineer you will be responsible for undertaking all building fabric activities such as patch repairs, minor plumbing and carpentry, painting and decorating all to the highest level of service for the client. You should be capable of working to high levels of health and safety and statutory requirements, ensure regular monitoring and inspection procedures are carried out for all equipment as part of the preventative maintenance programme. You will be required to answer queries, report any defects and keep the client informed of site activities at the time of the service visit. Be IT literate for record keeping, have good customer service skills, be physically able to carry out the fuller duties detailed in the job description. You'll need to be highly self-motivated and solutions focussed with the ability to work without supervision but also enjoy working as part of a team. The ideal candidate would have a background in facilities., Previous experience in building maintenance or facilities management is preferred. - Knowledge of building fabric systems and general maintenance practices. - Strong problem-solving skills and attention to detail. - Good communication skills and the ability to work as part of a team. - Relevant qualifications in building maintenance or a related field (e.g., NVQ, City & Guilds) are advantageous.
In this role as a Fabric Engineer you will be responsible for undertaking all building fabric activities such as patch repairs, minor plumbing and carpentry, painting and decorating all to the highest level of service for the client.
You should be capable of working to high levels of health and safety and statutory requirements, ensure regular monitoring and inspection procedures are carried out for all equipment as part of the preventative maintenance programme.
You will be required to answer queries, report any defects and keep the client informed of site activities at the time of the service visit.
Be IT literate for record keeping, have good customer service skills, be physically able to carry out the fuller duties detailed in the job description.
You'll need to be highly self-motivated and solutions focussed with the ability to work without supervision but also enjoy working as part of a team.
The ideal candidate would have a background in facilities.
Key Responsibilities:
* - Maintenance Tasks: Perform routine maintenance and repairs on building fabric, including walls, ceilings, floors, doors, and windows, ensuring high-quality workmanship.
* - Inspections: Assist in conducting regular inspections of the building fabric to identify defects or required repairs, reporting findings to the Fabric Supervisor.
* - Repairs: Carry out repairs and minor refurbishment work, such as patching walls, replacing damaged flooring, and fixing doors and windows.
* - Installation: Assist with the installation of new fabric components, including wall panels, flooring, and ceiling tiles, ensuring compliance with safety and quality standards.
* - Documentation: Maintain accurate records of maintenance activities, repairs performed, and materials used, reporting regularly to the Fabric Supervisor.
* - Health and Safety Compliance: Adhere to health and safety regulations and company policies while performing all tasks, using personal protective equipment (PPE) as required.
* - Team Collaboration: Work closely with the Fabric Supervisor and other team members to ensure efficient workflow and high levels of customer service.
* - Inventory Management: Assist in monitoring stock levels of materials and supplies, notifying the Fabric Supervisor of any shortages or needs for replenishment.
Qualifications:
- Previous experience in building maintenance or facilities management is preferred.
- Knowledge of building fabric systems and general maintenance practices.
- Strong problem-solving skills and attention to detail.
- Good communication skills and the ability to work as part of a team.
- Relevant qualifications in building maintenance or a related field (e.g., NVQ, City & Guilds) are advantageous.
We are looking for motivated and enthusiastic tradespeople to join our growing engineering family, working in a challenging and diverse role where no two days are the same. Our skilled engineers provide mobile delivery of both planned and reactive FM maintenance services. In this role as a Fabric Engineer you will be responsible for undertaking all building fabric activities such as patch repairs, minor plumbing and carpentry, painting and decorating all to the highest level of service for the client. You should be capable of working to high levels of health and safety and statutory requirements, ensure regular monitoring and inspection procedures are carried out for all equipment as part of the preventative maintenance programme. You will be required to answer queries, report any defects and keep the client informed of site activities at the time of the service visit. Be IT literate for record keeping, have good customer service skills, be physically able to carry out the fuller duties detailed in the job description. You'll need to be highly self-motivated and solutions focussed with the ability to work without supervision but also enjoy working as part of a team. The ideal candidate would have a background in facilities., Previous experience in building maintenance or facilities management is preferred. - Knowledge of building fabric systems and general maintenance practices. - Strong problem-solving skills and attention to detail. - Good communication skills and the ability to work as part of a team. - Relevant qualifications in building maintenance or a related field (e.g., NVQ, City & Guilds) are advantageous.
Personal Services
Facilities AssistantPersonal Services
Roving Ambassador (Facilities Assistant) Pay Rate £12.71 Av...
Roving Ambassador (Facilities Assistant)
Pay Rate £12.71
Availability required: Mon-Friday 7am-4PM
Role Overview:
As a Roving Ambassador (Facilities Assistant), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the Front of House Manager and Facilities Manager to proactively manage the workspace and ensure all is working as intended. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression. You will be extremely organised, able to work independently, and skilled at developing meaningful and productive relationships with our clients and key stakeholders. You will be just as comfortable stepping in to support a client with their AV query, as you will be carrying out a floor walk and liaising with other workstreams to resolve any issue that is impacting colleague experience on site. This is a physically demanding role and you will be spending a lot of time on your feet. You will be a natural problem solver.
Key Responsibilities:
* Meeting Rooms and Porterage: Own the set up and reset of meeting rooms and event spaces to specified layouts
* Warm Welcomes: Greet and assist all visitors and colleagues with a professional, concierge-level approach.
* Manage Key Areas: Daily ownership of the physical touchpoints, ensuring all colleague and client facing areas are set to agreed layouts, fabric, and housekeeping standards, and all working as intended
* Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
* Queue Management: Proactively manage queues to streamline arrival and departure experiences.
* Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
* Technical Expertise: Offer first class meeting room first fix AV support. Undertake regular checks of AV kit to ensure it is working at all times.
* Security: Be vigilant at all times, to keep our colleagues and visitors safe
Main Duties:
* Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
* Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
* Routine Checks and Audits: Perform floor walks and service audits, logging any necessary work orders, and seeing through to resolution
* Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences. Act as a host in the Lobby area.
* VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
* Query Management: Triage and respond to colleague queries via various platforms, ensuring all queries are acknowledged and resolved efficiently
* Visible Support: Act as a tangible and accessible point of service for all inquiries whilst moving throughout the office.
* Interlock: Act as an interlock between service teams and support the management team to coordinate their response to issues affecting colleague experience
* Team Collaboration: Work closely with client workplace experience teams to support their initiatives, activities and events.
* Escorting: Host approved contractors on site
* Administration: Maintain trackers, logs and digital records. Preparation of reports. Ordering office peripherals, stock, and uniforms.
* Point of Contact: Act as the eyes and ears in the absence of the Facilities Manager, and running team briefings or huddles
* Role Model: Adopt the service standards and support the management team with training of fellow team members
Qualifications:
* Experience: Minimum 2 years at prestigious corporate workplaces, or in high-end 5* hotels.
* Communication Skills: Exceptional verbal, written, and interpersonal skills.
* Presentation: Immaculate grooming and personal presentation.
* Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.
* AV: Comfortable with meeting room and event space AV equipment (MTRs, microphones and speakers, docking stations)
* IT: Ability to handle a high volume of queries over different platforms
* Customer Service: "How can I help" mindset - aligned with that of a 5* hotel
* SIA Licence: To be provided
Core Skills:
Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.
Join us to play a pivotal role in ensuring our Client's office is working as intended and a great place to be at all times!
As a Roving Ambassador (Facilities Assistant), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the Front of House Manager and Facilities Manager to proactively manage the workspace and ensure all is working as intended. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression. You will be extremely organised, able to work independently, and skilled at developing meaningful and productive relationships with our clients and key stakeholders. You will be just as comfortable stepping in to support a client with their AV query, as you will be carrying out a floor walk and liaising with other workstreams to resolve any issue that is impacting colleague experience on site. This is a physically demanding role and you will be spending a lot of time on your feet. You will be a natural problem solver., * Experience: Minimum 2 years at prestigious corporate workplaces, or in high-end 5* hotels. * Communication Skills: Exceptional verbal, written, and interpersonal skills. * Presentation: Immaculate grooming and personal presentation. * Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco. * AV: Comfortable with meeting room and event space AV equipment (MTRs, microphones and speakers, docking stations) * IT: Ability to handle a high volume of queries over different platforms * Customer Service: "How can I help" mindset - aligned with that of a 5* hotel * SIA Licence: To be provided Core Skills: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization. Join us to play a pivotal role in ensuring our Client's office is working as intended and a great place to be at all times!
Pay Rate £12.71
Availability required: Mon-Friday 7am-4PM
Role Overview:
As a Roving Ambassador (Facilities Assistant), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the Front of House Manager and Facilities Manager to proactively manage the workspace and ensure all is working as intended. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression. You will be extremely organised, able to work independently, and skilled at developing meaningful and productive relationships with our clients and key stakeholders. You will be just as comfortable stepping in to support a client with their AV query, as you will be carrying out a floor walk and liaising with other workstreams to resolve any issue that is impacting colleague experience on site. This is a physically demanding role and you will be spending a lot of time on your feet. You will be a natural problem solver.
Key Responsibilities:
* Meeting Rooms and Porterage: Own the set up and reset of meeting rooms and event spaces to specified layouts
* Warm Welcomes: Greet and assist all visitors and colleagues with a professional, concierge-level approach.
* Manage Key Areas: Daily ownership of the physical touchpoints, ensuring all colleague and client facing areas are set to agreed layouts, fabric, and housekeeping standards, and all working as intended
* Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
* Queue Management: Proactively manage queues to streamline arrival and departure experiences.
* Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
* Technical Expertise: Offer first class meeting room first fix AV support. Undertake regular checks of AV kit to ensure it is working at all times.
* Security: Be vigilant at all times, to keep our colleagues and visitors safe
Main Duties:
* Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
* Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
* Routine Checks and Audits: Perform floor walks and service audits, logging any necessary work orders, and seeing through to resolution
* Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences. Act as a host in the Lobby area.
* VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
* Query Management: Triage and respond to colleague queries via various platforms, ensuring all queries are acknowledged and resolved efficiently
* Visible Support: Act as a tangible and accessible point of service for all inquiries whilst moving throughout the office.
* Interlock: Act as an interlock between service teams and support the management team to coordinate their response to issues affecting colleague experience
* Team Collaboration: Work closely with client workplace experience teams to support their initiatives, activities and events.
* Escorting: Host approved contractors on site
* Administration: Maintain trackers, logs and digital records. Preparation of reports. Ordering office peripherals, stock, and uniforms.
* Point of Contact: Act as the eyes and ears in the absence of the Facilities Manager, and running team briefings or huddles
* Role Model: Adopt the service standards and support the management team with training of fellow team members
Qualifications:
* Experience: Minimum 2 years at prestigious corporate workplaces, or in high-end 5* hotels.
* Communication Skills: Exceptional verbal, written, and interpersonal skills.
* Presentation: Immaculate grooming and personal presentation.
* Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.
* AV: Comfortable with meeting room and event space AV equipment (MTRs, microphones and speakers, docking stations)
* IT: Ability to handle a high volume of queries over different platforms
* Customer Service: "How can I help" mindset - aligned with that of a 5* hotel
* SIA Licence: To be provided
Core Skills:
Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.
Join us to play a pivotal role in ensuring our Client's office is working as intended and a great place to be at all times!
As a Roving Ambassador (Facilities Assistant), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the Front of House Manager and Facilities Manager to proactively manage the workspace and ensure all is working as intended. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression. You will be extremely organised, able to work independently, and skilled at developing meaningful and productive relationships with our clients and key stakeholders. You will be just as comfortable stepping in to support a client with their AV query, as you will be carrying out a floor walk and liaising with other workstreams to resolve any issue that is impacting colleague experience on site. This is a physically demanding role and you will be spending a lot of time on your feet. You will be a natural problem solver., * Experience: Minimum 2 years at prestigious corporate workplaces, or in high-end 5* hotels. * Communication Skills: Exceptional verbal, written, and interpersonal skills. * Presentation: Immaculate grooming and personal presentation. * Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco. * AV: Comfortable with meeting room and event space AV equipment (MTRs, microphones and speakers, docking stations) * IT: Ability to handle a high volume of queries over different platforms * Customer Service: "How can I help" mindset - aligned with that of a 5* hotel * SIA Licence: To be provided Core Skills: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization. Join us to play a pivotal role in ensuring our Client's office is working as intended and a great place to be at all times!
Public Services & Safety
Security OfficerPublic Services & Safety
£14.92 p/h Responsible for managing daily operations in accorda...
£14.92 p/h
Responsible for managing daily operations in accordance with BMW and Mitie policy and procedures within the confines of UK workplace and H&S regulations, best practice and law.
To manage the day to day operational requirements of the contract in line with customer and contractual expectations. To be the initial contact on operational security matters, ensuring a consistent quality service delivery and prompt responses to all incidents.
*
Medical emergency response - responding to request, 1st aid medical treatment on scene, escalation to and liaising with external services, accident forms, report writing, Corsica.
*
1st aid requests dealt with at Occupational Health Department (out of duty nurse hours of business)
*
Accident report writing, medical reports, medical log, transfer requests from OHD to/from hospital.
*
Responding to spillages that may have a contamination impact to the environment - oil, paint, solvents, petrol/diesel etc - contain, clean up, escalation, report BA trained, use of gas detection equipment, PPE, spill kits, vetta drainage inflation equipment
*
Flood response - pumping, creation of dams, clean up, reporting.
*
Plan, organize, conduct and control operations as per the individual site instructions.
*
Carry out operational audits of site equipment and paperwork.
*
Plan and participate in on-site training as per training programme.
*
To act as a key contact for all daily operational security matters across the plant.
*
Be responsible for all security activities & standards of all security personnel, and ensure that all incidents are managed and responded to in accordance with agreed policies and procedures.
*
Provide a highly visible security presence on and around the site.
*
To operate internal and external patrols.
*
To provide car park patrols and apply restrictions as required.
*
Respond to emergencies immediately and request for assistance where required.
*
Reporting instances on and around the site.
*
Operate search policy as per instructed by BMW.
*
Carry out initial investigations and report writing on incidents, accidents, damage, suspicious activities and parking.
*
Perform as instructed locking and unlocking duties.
*
Ensure that all Policies and Procedures for BMW and Mitie are followed.
*
To ensure that the security teams are briefed on events or changes in procedures that have been implemented or are due to be introduced.
*
Report & liaise on a daily basis with the PA5S and Mitie Management teams to ensure effective communication of all matters pertaining to the delivery of a high standard
Professional security & response service to BMW.
*
Ensure the Health & Safety Files (including Risk Assessments & Tool box Talks) are up to date, accurately reflect the legal & company requirements of Health & Safety legislation.
*
Ensure a full understanding is obtained in relation to both the WI's, AI's & the H&S documentation.
*
Report immediately to the Response Team Leader any action or inaction which compromises safety.
*
Maintain a healthy and safe place of work, ensuring all posts are in a clean and tidy condition at all times.
*
Report missing, damaged or unserviceable equipment to the Response Team Leader.
*
Cooperate with Mitie and the client so that the company can carry out its statutory duty under Health and Safety at work etc Act 1974, and all relevant statutory provisions.
*
Not intentionally or recklessly interfere with or misuse any property, equipment IT hardware or systems in the interests of health, safety and welfare.
*
To provide first line response to all incidents, Fire, Security, Environmental and Health & Safety and manage these in accordance with laid down procedures.
*
To provide effective support to the client's Incident Management representative and undertake incident management responsibilities as defined by the client.
*
Work in partnership with service partners and customers' representatives, ensuring all aspects of site Security and Fire Prevention requirements are effectively managed.
*
Ensure that all staff work in safe conditions, acting upon all reports of accidents and faults and that staff carry out their duties in accordance with procedures and policies.
*
To raise the profile of security ensuring that customers are well informed at all times of procedures and processes.
*
To undertake any other tasks as identified by the Mitie Management team or Client being for the good and benefit of the service to the customer.
*
Any other duties deemed to be appropriate or necessary to the post.
*
Be aware of policy and procedures owned and changed from time to time by Mitie.
*
Be aware of policy and procedures owned and changed from time to time by the BMW.
*
To follow any other reasonable, safe and ethical instruction as directed by the Mitie or BMW Management team.
*
Control use of radios, Tablets, POP handsets and other equipment, ensuring regular audits are carried out.
*
Ensure lawful, safe, efficient and economical use and recording of all supplies and consumables.
*
Ensure accurate records are maintained covering all equipment including alarm systems, monitoring and recording devices, reported as defective and ensure appropriate and timely response and repair of equipment.
*
Ensure that all equipment is managed, used, monitored and reported defective in accordance with BMW policies and procedures.
*
Ensure all BMW equipment is managed in accordance with the site process.
*
Ensure daily, weekly and monthly checks are completed with attention to detail and within the predetermined time frames.
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Ensure all site keys are managed and accounted for at each daily handover.
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Ensure medical equipment checks are completed in accordance with site procedures.
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Take full ownership and responsibility for the equipment checks delegated to your team.
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Ensure any missing or damaged items are escalated with a full investigation to both PA5S and the Mitie Contract Managers at the earliest opportunity.
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The team leader will be held personally responsible for all discrepancies relating to their shift when assessed at monthly SLA meetings.
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Ensure there are no gaps in the aforementioned checks prior to leaving for a period of rest days.
Provide accurate and timely information for the preparation of reports and planning.
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Ensure all extra cover requests are accurately monitored and recorded and escalated to your line manager.
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Ensure compliance with SLA requirements, minimising associated risks to the company and to the customer.
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Ensure all staffing hours are correctly logged into the daily manning sheets and ensure that errors with payroll are dealt with directly & promptly by escalating to the Mitie Contract Managers
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Ensure compliance with legal, Company and contractual obligations at all sites, such as the Data Protection Act, Health and Safety at Work Act, procedures outlined in the Company handbook, Work Instructions and Assignment Instructions.
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To be responsive to all email communications from Mitie management and the PA5S team.
Qualification
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A Level or equivalent in English & Math's preferred
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NEBOSH or IOSH preferred
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FREC 3 or FAAW as a minimum
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Full and current driving license - HGV is desirable but not mandatory. License to be checked prior to driving company vehicles
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Physically fit to pass a site related medical
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Clean Shaven for (B/A) Breathing Apparatus Wear
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No aversion to working at height or in confined spaces
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Excellent communication skills are essential - report writing, 1-2-1 dialogues, radio communications, log book entries
A Level or equivalent in English & Math's preferred - NEBOSH or IOSH preferred - FREC 3 or FAAW as a minimum - Full and current driving license - HGV is desirable but not mandatory. License to be checked prior to driving company vehicles - Physically fit to pass a site related medical - Clean Shaven for (B/A) Breathing Apparatus Wear - No aversion to working at height or in confined spaces - Excellent communication skills are essential - report writing, 1-2-1 dialogues, radio communications, log book entries
Responsible for managing daily operations in accordance with BMW and Mitie policy and procedures within the confines of UK workplace and H&S regulations, best practice and law.
To manage the day to day operational requirements of the contract in line with customer and contractual expectations. To be the initial contact on operational security matters, ensuring a consistent quality service delivery and prompt responses to all incidents.
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Medical emergency response - responding to request, 1st aid medical treatment on scene, escalation to and liaising with external services, accident forms, report writing, Corsica.
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1st aid requests dealt with at Occupational Health Department (out of duty nurse hours of business)
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Accident report writing, medical reports, medical log, transfer requests from OHD to/from hospital.
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Responding to spillages that may have a contamination impact to the environment - oil, paint, solvents, petrol/diesel etc - contain, clean up, escalation, report BA trained, use of gas detection equipment, PPE, spill kits, vetta drainage inflation equipment
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Flood response - pumping, creation of dams, clean up, reporting.
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Plan, organize, conduct and control operations as per the individual site instructions.
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Carry out operational audits of site equipment and paperwork.
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Plan and participate in on-site training as per training programme.
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To act as a key contact for all daily operational security matters across the plant.
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Be responsible for all security activities & standards of all security personnel, and ensure that all incidents are managed and responded to in accordance with agreed policies and procedures.
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Provide a highly visible security presence on and around the site.
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To operate internal and external patrols.
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To provide car park patrols and apply restrictions as required.
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Respond to emergencies immediately and request for assistance where required.
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Reporting instances on and around the site.
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Operate search policy as per instructed by BMW.
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Carry out initial investigations and report writing on incidents, accidents, damage, suspicious activities and parking.
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Perform as instructed locking and unlocking duties.
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Ensure that all Policies and Procedures for BMW and Mitie are followed.
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To ensure that the security teams are briefed on events or changes in procedures that have been implemented or are due to be introduced.
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Report & liaise on a daily basis with the PA5S and Mitie Management teams to ensure effective communication of all matters pertaining to the delivery of a high standard
Professional security & response service to BMW.
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Ensure the Health & Safety Files (including Risk Assessments & Tool box Talks) are up to date, accurately reflect the legal & company requirements of Health & Safety legislation.
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Ensure a full understanding is obtained in relation to both the WI's, AI's & the H&S documentation.
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Report immediately to the Response Team Leader any action or inaction which compromises safety.
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Maintain a healthy and safe place of work, ensuring all posts are in a clean and tidy condition at all times.
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Report missing, damaged or unserviceable equipment to the Response Team Leader.
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Cooperate with Mitie and the client so that the company can carry out its statutory duty under Health and Safety at work etc Act 1974, and all relevant statutory provisions.
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Not intentionally or recklessly interfere with or misuse any property, equipment IT hardware or systems in the interests of health, safety and welfare.
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To provide first line response to all incidents, Fire, Security, Environmental and Health & Safety and manage these in accordance with laid down procedures.
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To provide effective support to the client's Incident Management representative and undertake incident management responsibilities as defined by the client.
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Work in partnership with service partners and customers' representatives, ensuring all aspects of site Security and Fire Prevention requirements are effectively managed.
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Ensure that all staff work in safe conditions, acting upon all reports of accidents and faults and that staff carry out their duties in accordance with procedures and policies.
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To raise the profile of security ensuring that customers are well informed at all times of procedures and processes.
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To undertake any other tasks as identified by the Mitie Management team or Client being for the good and benefit of the service to the customer.
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Any other duties deemed to be appropriate or necessary to the post.
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Be aware of policy and procedures owned and changed from time to time by Mitie.
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Be aware of policy and procedures owned and changed from time to time by the BMW.
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To follow any other reasonable, safe and ethical instruction as directed by the Mitie or BMW Management team.
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Control use of radios, Tablets, POP handsets and other equipment, ensuring regular audits are carried out.
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Ensure lawful, safe, efficient and economical use and recording of all supplies and consumables.
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Ensure accurate records are maintained covering all equipment including alarm systems, monitoring and recording devices, reported as defective and ensure appropriate and timely response and repair of equipment.
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Ensure that all equipment is managed, used, monitored and reported defective in accordance with BMW policies and procedures.
*
Ensure all BMW equipment is managed in accordance with the site process.
*
Ensure daily, weekly and monthly checks are completed with attention to detail and within the predetermined time frames.
*
Ensure all site keys are managed and accounted for at each daily handover.
*
Ensure medical equipment checks are completed in accordance with site procedures.
*
Take full ownership and responsibility for the equipment checks delegated to your team.
*
Ensure any missing or damaged items are escalated with a full investigation to both PA5S and the Mitie Contract Managers at the earliest opportunity.
*
The team leader will be held personally responsible for all discrepancies relating to their shift when assessed at monthly SLA meetings.
*
Ensure there are no gaps in the aforementioned checks prior to leaving for a period of rest days.
Provide accurate and timely information for the preparation of reports and planning.
*
Ensure all extra cover requests are accurately monitored and recorded and escalated to your line manager.
*
Ensure compliance with SLA requirements, minimising associated risks to the company and to the customer.
*
Ensure all staffing hours are correctly logged into the daily manning sheets and ensure that errors with payroll are dealt with directly & promptly by escalating to the Mitie Contract Managers
*
Ensure compliance with legal, Company and contractual obligations at all sites, such as the Data Protection Act, Health and Safety at Work Act, procedures outlined in the Company handbook, Work Instructions and Assignment Instructions.
*
To be responsive to all email communications from Mitie management and the PA5S team.
Qualification
-
A Level or equivalent in English & Math's preferred
-
NEBOSH or IOSH preferred
-
FREC 3 or FAAW as a minimum
-
Full and current driving license - HGV is desirable but not mandatory. License to be checked prior to driving company vehicles
-
Physically fit to pass a site related medical
-
Clean Shaven for (B/A) Breathing Apparatus Wear
-
No aversion to working at height or in confined spaces
-
Excellent communication skills are essential - report writing, 1-2-1 dialogues, radio communications, log book entries
A Level or equivalent in English & Math's preferred - NEBOSH or IOSH preferred - FREC 3 or FAAW as a minimum - Full and current driving license - HGV is desirable but not mandatory. License to be checked prior to driving company vehicles - Physically fit to pass a site related medical - Clean Shaven for (B/A) Breathing Apparatus Wear - No aversion to working at height or in confined spaces - Excellent communication skills are essential - report writing, 1-2-1 dialogues, radio communications, log book entries