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To manage the day-to-day operations of individual teams to productivity aspirations. To meet all safety, environmental and quality obligations and the needs of client and stakeholder both internally and externally. To achieve RIS East Midlands Business Plan Objectives., · Manage all aspects of the Depot you are responsible for
· To work safely and promote a safe environment for all operations
· To supervise the operational teams in line with productivity targets and to produce costs
· Capture and report all costs from Papyrus and put together measures to support the income gained
· Use Key Performance Measures to drive improvements
· To monitor the skills and experience of staff and operatives within the divisions and work with Contracts Manager to plan training and development.
· Carry out duties in line with all Company Procedures and Policies
· Ensure all work is carried out to correct specification / standard
· Use Action Reporting Procedure to plan and implement continuous improvements
· All work and operations to meet criteria of Environmental Policies
· To work in-line with the European Foundation of Quality Management (EFQM) Model
· Manage and promote the Groups IMS Processes "The Way We Work"
· Leadership - encourage all staff to use the suggestion scheme

· Attend and positively participate in Monthly Cascade Meetings
· To actively foster a positive staff morale
· Willingly carry out any reasonable task as requested by a member of the management team.
· Proven experience in a similar Site Agent or Site Manager role within highways or infrastructure. · Proficient in the use of site management tools and reporting systems. · SMSTS / SSSTS would be desirable

* Oversee the successful delivery of highway maintenance projects, from inception, through design development, mobilisation, implementation and completion.
* Lead and develop a team to achieve performance targets, operational excellence, and customer satisfaction.
* Manage resources effectively to optimise service delivery and meet contractual KPIs.
* Monitor budgets and financial performance, ensuring cost-effective operations.
* Build and maintain strong relationships with stakeholders, including clients, contractors, and local authorities.
* Drive continuous improvement initiatives, focusing on safety, compliance, and innovation in service delivery.
* Ensure all operations align with health, safety, and environmental best practices.
* Proven experience in contracts or project management, ideally within highways, infrastructure, or civil engineering. * Able to manage multiple projects simultaneously, at differing stages of delivery, with an ability to manage and prioritise workload effectively. * Strong leadership skills with the ability to drive performance and team development. * Commercial awareness, including budget and P&L management. * Knowledge of health, safety, and compliance regulations. * A proactive mindset with a focus on efficiency, innovation, and customer satisfaction.

To carry out a wide range of routine or cyclical works and operations. Where required, to respond to emergencies and call outs during or out of hours, and assist with winter maintenance.
*Banksman *Manual Handling *Abrasive Wheels *Emergency First Aid *Safe Dig *Current Driving Licence *CSCS card if client requirement *Minimum level of every day behaviour as set out in the company behaviours matrix *NRSWA *Relevant TM 12D Specialist Skills *All skills and experience for Basic Skill level PLUS *Able to carry out basic safety, quality and environmental audits and risk assessment *Able to understand and carry out work as set out in a specification *Able to take responsibility for traffic management *Generally hold 18 months+ experience *NVQ2 *HGV licence *Use a range of power tools and equipment including 180 degree JCB *Use of PDA as required *Able to give clear basic instructions *OR specialist skills in one of the following: Specialist driving / gully emptying / LGV Winter / VRS (basic) / TM 12 a, b, c or d / Dealing with the public / NVQ2 Winter - 6159 General Competencies *Prepared to participate fully in team work *Prepared to work varying hours to meet the needs of the business *Willingness to apply skills to a variety of tasks, with changing team members, providing support to others *Prepared to develop and undertake relevant training and qualifications *Able to complete record sheets, paper or electronic *Able to take responsibility for plant, equipment and vehicle defect inspections *To understand and be responsible for their own safety and that of others *To be available for emergency and/or winter call outs *Able to manage others, taking responsibility for the organisation of specific jobs

The role is to plan and coordinate the traffic management for technology works on the NH East contract. Take ownership of traffic management requirements. To meet all safety, environmental and quality obligations and the needs of client and stakeholders both internally and externally., * To work safely and promote a safe environment for all operations and for all personnel under your authority and others who may be affected by the company's activities such as the general public.
* Front line responsibility for service delivery of reactive and cyclic maintenance works.
* Take responsibility for arrangement and planning of traffic management requirements for delivery of the technology works.
* Coordinate the operational teams/subcontractors in line with productivity and quality targets
* Liaise with other depots across the contract as required.
* To actively foster a positive team spirit
* Actively promote and use the bespoke software available to deliver the service requirements.
* Assist with depot facilities and regular depot checks / audits.

Person Specification

The role will require occasional travel to and from sites on the NH East contract
* Working in fast paced environment
* Project coordination & planning
* Reviewing/Submitting road space applications
* Managing and reviewing RAMS
* Able to use basic computer programmes i.e. Word, Excel etc

Knowledge of the following desirable:
* 12 A/B
* 12 C
* 12D T7 For Managers and Client Officers or Ideally High-Speed traffic management knowledge
* Team player * Good communication skills * Attention to detail * Good organisational skills * Proactiveness and can-do attitude * Flexible in terms of working hours * Ability to work with minimum supervision.

To assist in the planning, control, management and co-ordination of all operational activities in line with contractual requirements, company policy, processes and procedures. Provide a safe and environmentally friendly operation, service delivery and customer satisfaction., To work with the Operations Manager to deliver contract performance in line with agreed budgets.
To work safely and promote a safe environment for all operations, including monthly safety audits.
To ensure effective programming & planning is carried out at all levels to ensure service delivery to clients.
To ensure strong relationships are maintained with client base & key stakeholders.
To ensure financial governance and timely accurate reporting
To manage subcontractors and supply chain partners
To develop team skills and performance
ONC/ City & Guilds/NVQ in relevant discipline/NRSWA- accredited (Supervisor) Experienced in working with Microsoft Office Software systems related to highway maintenance such as Confirm and Kheops Good written skills including report writing Accuracy/attention to detail Previous experience working and managing in the highway maintenance industry Local Isle of Wight road network knowledge would be desirable Applied understanding of safety, quality and environmental issues Experience in cost management and system utilisation

Leading the Cleansing Operations team to manage and maintain the street cleansing service across the Project Network.
To ensure that industry Codes of Practice, best practice operations and maintenance activities are carried out with the aim of raising the quality of life for those working in, living in and visiting Hounslow.

Duties

* Manage operational health, safety and environmental matters and promote improvements
* Develop, implement and improve the Plans and Strategies associated with the cleansing maintenance service.
* Set expectations and standards through all layers of the operational structure to ensure delivery is meeting all contractual and customer service targets
* Engage with key stakeholders externally to improve the understanding and delivery of the service.
* Ensure the Depot, Fleet and plant requirements are met and fit for purpose
* Ensure all Legal and environmental compliances are met.
* Provision of out of hours and planned cleansing regimes are planned, implemented and measured to performance in accordance with contractual operations.
* Provide a responsive, customer focussed maintenance and operations service
* Ensure compliance with the business and Authority's policies and strategies
* Ensure that Risk Assessments, Method Statements and COSHH Assessments are carried out in a timely way and that any improvement activities are fully resourced to deliver best value
* Develop, promote and oversee recycling activities and carbon and water reduction targets
* Attend and Participate in Team and Annual Briefings
* Manage operations to achieve the performance targets set within the Contract
* Deliver the business plan objectives and support the Divisional Director in operational objectives
* Prioritise resources and equipment to ensure successful delivery of the Contract
* Support internal client requirements and objectives (schemes, call off services etc)
* Assist with the formulating and reviewing of appropriate recruitment and training strategies
* Work with the HSE team under CDM to ensure safe construction and maintenance
* Plan and implement training and development plans
* Liaise with third parties to ensure obligations and collaborative working arrangements are in place.
* Able to Foster positive staff morale * Promote the company's core values * Experience working in a street cleansing or waste environment

To carry out a wide range of routine or cyclical works and operations. Where required, to respond to emergencies and call outs during or out of hours, and assist with winter maintenance.
*Banksman *Manual Handling *Abrasive Wheels *Emergency First Aid *Safe Dig *Current Driving Licence *CSCS card if client requirement *Minimum level of every day behaviour as set out in the company behaviours matrix *NRSWA *Relevant TM 12/a/b/c/d Specialist Skills *All skills and experience for Basic Skill level PLUS *Able to carry out basic safety, quality and environmental audits and risk assessment *Able to understand and carry out work as set out in a specification *Able to take responsibility for traffic management *Generally hold 18 months+ experience *NVQ2 *HGV licence *Use a range of power tools and equipment including 180 degree JCB *Use of PDA as required *Able to give clear basic instructions *OR specialist skills in one of the following: Specialist driving / gully emptying / LGV Winter / VRS (basic) / TM 12 a, b, c or d / Dealing with the public / NVQ2 Winter - 6159 General Competencies *Prepared to participate fully in team work *Prepared to work varying hours to meet the needs of the business *Willingness to apply skills to a variety of tasks, with changing team members, providing support to others *Prepared to develop and undertake relevant training and qualifications *Able to complete record sheets, paper or electronic *Able to take responsibility for plant, equipment and vehicle defect inspections *To understand and be responsible for their own safety and that of others *To be available for emergency and/or winter call outs *Able to manage others, taking responsibility for the organisation of specific jobs

To carry out a wide range of routine or cyclical works and operations. Where required, to respond to emergencies and call outs during or out of hours, and assist with winter maintenance.
*Banksman *Manual Handling *Abrasive Wheels *Emergency First Aid *Safe Dig *Current Driving Licence *CSCS card if client requirement *Minimum level of every day behaviour as set out in the company behaviours matrix *NRSWA *Relevant TM 12A/B/C or D *HGV licence Specialist Skills *All skills and experience for Basic Skill level PLUS *Able to carry out basic safety, quality and environmental audits and risk assessment *Able to understand and carry out work as set out in a specification *Able to take responsibility for traffic management *Generally hold 18 months+ experience *NVQ2 *HGV licence *Use a range of power tools and equipment including 180 degree JCB *Use of PDA as required *Able to give clear basic instructions *OR specialist skills in one of the following: Specialist driving / gully emptying / LGV Winter / VRS (basic) / TM 12 a, b, c or d / Dealing with the public / NVQ2 Winter - 6159 General Competencies *Prepared to participate fully in team work *Prepared to work varying hours to meet the needs of the business *Willingness to apply skills to a variety of tasks, with changing team members, providing support to others *Prepared to develop and undertake relevant training and qualifications *Able to complete record sheets, paper or electronic *Able to take responsibility for plant, equipment and vehicle defect inspections *To understand and be responsible for their own safety and that of others *To be available for emergency and/or winter call outs *Able to manage others, taking responsibility for the organisation of specific jobs

To carry out a wide range of routine or cyclical works and operations. Where required, to respond to emergencies and call outs during or out of hours, and assist with winter maintenance.
*Banksman *Manual Handling *Abrasive Wheels *Emergency First Aid *Safe Dig *Current Driving Licence *CSCS card if client requirement *Minimum level of every day behaviour as set out in the company behaviours matrix *NRSWA *Relevant TM 12D Specialist Skills *All skills and experience for Basic Skill level PLUS *Able to carry out basic safety, quality and environmental audits and risk assessment *Able to understand and carry out work as set out in a specification *Able to take responsibility for traffic management *Generally hold 18 months+ experience *NVQ2 *HGV licence *Use a range of power tools and equipment including 180 degree JCB *Use of PDA as required *Able to give clear basic instructions *OR specialist skills in one of the following: Specialist driving / gully emptying / LGV Winter / VRS (basic) / TM 12 a, b, c or d / Dealing with the public / NVQ2 Winter - 6159 General Competencies *Prepared to participate fully in team work *Prepared to work varying hours to meet the needs of the business *Willingness to apply skills to a variety of tasks, with changing team members, providing support to others *Prepared to develop and undertake relevant training and qualifications *Able to complete record sheets, paper or electronic *Able to take responsibility for plant, equipment and vehicle defect inspections *To understand and be responsible for their own safety and that of others *To be available for emergency and/or winter call outs *Able to manage others, taking responsibility for the organisation of specific jobs