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You will report to Senior Operations Manager

We are looking for a proactive, detail-oriented, and ambitious individual with a strong interest in data and operational analytics, ready to take the next step in their Operations career. This exciting opportunity within Fuse's Central Business Operations team is perfect for someone passionate about leveraging data to solve problems, improve processes, and drive measurable operational efficiency.

Operations is all about making things work better, and in this role, you will play a key part in ensuring the smooth running of the agency. From supporting day-to-day operations to helping introduce new tools and technology, you'll gain hands on experience across two key pillars: Business Operations & Business Transformation including elements of Automation and Technology.

Whilst office management forms a supportive component of the role, the core focus lies in data analysis, reporting, and business process optimisation. With the support of the team, you will identify areas for improvement, research new solutions, and help implement innovative ways of working across the agency. This role will give you hands on experience, working closely with different teams within Fuse and wider Group stakeholders.

The successful candidate will be joining a creative and dynamic team and supporting on on-going projects. Main day-to-day responsibilities will include, but not limited to, the following main areas:

Business Operations
* Collaborate with Fuse Ops and OMG Ops teams to explore automation and tech solutions that improve efficiency
* Assist in developing new methodologies, processes, and training materials to enhance operational effectiveness
* Support Senior Operations Manager with resource management, ensuring up-to-date allocation data is reflected in relevant tools and templates.
* Management and maintenance of our internal communications platform, working with central teams to keep documentation accurate and up to date
* Maintain and evolve business reporting dashboards, collaborating with the wider Operations team to identify additional areas for analysis
* Collaborate with centralised teams to identify new tools and technologies to support business operations as the company grows, implementing identified tools, and promoting their use across the business
* Serve as the primary contact with Omnicom tech team, supporting on ad hoc implementations
* Proactively research and recommend best practices across processes, efficiency, tech adoption and automation

Office Management
* Oversee the smooth running of the office, ensuring all operational needs are met
* Act as the main point of contact for building communications, distributing IT, catering, and facilities updates to the agency
* Manage office supplies, equipment purchases, and maintenance to support daily operations
* Take on the role of Health & Safety officer, attending training, overseeing first aiders/fire wardens, and ensuring compliance
* Managing the set-up of agency events, including managing weekly agency drinks
* Assist employees with office-related queries and logistical needs
* Oversee locker allocations and storage space management to maintain an organised workspace
* Communicating key events or business updates to the agency
* Analyse office data and working patterns to inform decisions on team office days
We are looking for someone who is personable, friendly and a natural problem-solver. You do not need to be an expert, but you should be eager to learn, comfortable with data, and able to communicate technical processes clearly., * Confidence in using Microsoft Excel, PowerPoint, with a willingness to develop skills in Power BI and Power Automate. * Strong time management, organisational and prioritisation skills, capable of managing multiple tasks and meeting deadlines consistently. * A problem-solving mindset, with a keen interest in data, analytics, and automation. * Proven ability to take full ownership of tasks, including follow-up, coordination, and independent decision-making. * A passion for new technologies and an interest in process improvements. * Great written and verbal communication skills. * Excellent attention to detail, with the ability to multi-task and think on your feet. * A collaborative, can-do attitude, working well with teams across the business. You need to have the ability & willingness to work flexibly, usually in the London office, with occasional UK travel, on-site at events, and some weekend work. This is a full-time role & you must be eligible to work in the UK.