Job search

PURPOSE OF THE JOB

* Provide all income management functions of the Council as far as they affect tenants to achieve the Council's housing objectives and the priorities of the Council.
* To contribute as a member of a multi-functional team of housing staff to provide a seamless, qualitative and customer focused service.
* To contribute as a member of the wider team in creating a positive working environment.
* To ensure that customer care is maintained to the agreed standards according to the Council's purpose, aims and values.
* Contribute to the delivery of a comprehensive Housing Services in accordance with the Council's policies and procedures.
* Work on own initiative under the general direction of the Senior Housing Officer.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIE
* Provide an income management service for all tenants of the Council's General Needs and Independent Living properties.
* Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e-mail, efficiently and courteously with particular emphasis on customer care.
* Liaise with the Senior Housing Officer, Housing Services Team Leader, and other officers of Rugby Borough Council, to ensure appropriate guidance and information is provided in the delivery of housing services and to identify and resolve any complaints or problems.
* Support new tenants to develop a culture of rent first, making rent payments a priority and work with all tenants to help reduce rent arrears through early intervention, effective communication, developing affordable payment plans and assisting with income maximisation.
* Work with internal departments and external organisations to ensure where possible tenancies are sustained through a multi-agency approach and individual support packages.
* Advise tenants on appropriate payment methods such as standing orders, direct debits, online payments, etc. In particularly encourage the take up of Direct Debit Mandates.
* Complete income and expenditure exercises with customers to ensure they are in receipt of all eligible benefits and are offered assistance on budgeting. Where appropriate, work with partner organisations to ensure the customer has access to specialist support.
* Review Introductory tenancies in respect of rent accounts in conjunction with the appropriate Housing Officer.
* Investigate, report and act upon breaches of tenancy conditions in relation to rent arrears using all appropriate methods including Court action to remedy breaches.
* Monitor rent accounts in accordance with policies and procedures and take appropriate action to secure the debt owing and make specialist referrals as appropriate to sustain the tenancy, working in conjunction with partner agencies, Citizens Advice and charitable organisations.
* Prepare rent arrears cases for final review by the Senior Housing Officer and prepare cases for instructing legal action, working with the Senior Housing Officer to conclusion of any legal action.
* Provide advice and guidance to Tenancy Support Officers in relation to specific arrears and income maximisation cases they may be working on.
* Promote tenant participation wherever possible, establishing and maintaining productive links and promoting equal opportunities within the service.
* Organise case conferences and attendance of all relevant agencies in appropriate cases to achieve a positive outcome for tenants in sustaining their tenancy.
* Ensure all work is recorded on the housing management systems and prepare cases notes and reports as required for senior officers.
* Ensure all monitoring records are accurately maintained.
* Prepare reports on statistical data for monitoring the service and recommend where improvements can be made.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.