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Responsibilities
To deliver a comprehensive enhanced housing management service that helps residents maintain their tenancy, access housing services and ensures effective sign posting to other service providers.

To consistently work to and meet key performance indicators for sheltered housing in order to provide and maintain excellent customer services to residents, colleagues and others.

To arrange viewings of accommodation, assist with the moving in process and assist with meeting the void turnaround targets as appropriate.

To enable new residents of sheltered housing to settle into the service.

To advise, assist and signpost residents to access appropriate services and support either within their sheltered housing scheme or the wider local community.

To monitor and report any breaches of tenancy agreements and support the housing management team in dealing with complaints and tenancy disputes.

To support scheme meetings and consultation events, ensuring residents
are involved in decisions relating to their accommodation and services.

To distribute service information on a regular basis.

To be knowledgeable about other schemes in the service and cover for
absent colleagues in those scheme, in order to provide the best possible
service to residents.

To provide a friendly welcoming point of contact for residents and visitors
entering or leaving the scheme.

To be a key holder for the building, allowing access where appropriate and
ensuring that communal facilities and the building are secure.

To maintain a high standard of cleanliness and order in the scheme,
ensuring that communal and office areas are clean and inviting for residents
and visitors at all times.

To manage and maintain the communal laundry facilities and (where
applicable) guest rooms.

To be conversant with emergency procedures and implement them when necessary.

To be conversant with all health and safety requirements for the scheme
and ensure the relevant risk assessments, health and safety checks,
communal and residents alarm testing, regular fire alarm testing, and
annual inspections are carried out.

To support residents to comply with health and safety requirements for the
scheme, and in the safe use of communal facilities, the alarm system, pull
cords and any other Telecare alarm equipment in their homes and around
the scheme.

To ensure that scheme and resident keys are kept safe and secure at all times, and tested regularly.

To carry out regular building walkabouts and inspections, including the
exterior, maintaining security, and identifying and reporting any repairs or maintenance required.

To organise building, communal and alarm system repairs for the scheme,
as needed, and ensure access arrangements are in place.
To liaise with and oversee the work of any staff or contractors providing maintenance or other services to the scheme.

To comply with requests for information such as utility meter readings,
repairs to common parts and exterior, and services provided to residents
through the service charge e.g. cleaning.

To report any concerns relating to Safeguarding using the organisational procedures.

To deliver services that promotes equality, diversity and fair access.

To maintain accurate records and ensure all confidential data and
information is securely held and complies with data protection requirements.

To actively participate in service and policy reviews and inspections to ensure best practice at all times.

To keep up to date with information relating to changes in service, working practices or legislation affecting older people, and to advise residents accordingly.

Any other duties relevant to the scope of the role.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.