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Company name:

Mitie

Job Title:

Training and Development Officer

Reporting to (position)

Senior Operations Manager

Our values and behaviours

An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.

Job objectives and responsibilities

· To manage and support an individual site or multiple sites in all aspects of operational training with particular reference to DFT Maritime sector.

· Evaluate individual development needs.

· Implement various training methods (e.g. coaching, hands on, etc)

· Identifying and assessing future and current training needs

· Identifying development and implement training requirements to upskill officers.

· Designing of a training plan

· Conduct effective induction training program.

· Monitor and evaluate performance and level of training.

· Maintain a keen understanding of training trends, developments and best practices.

· Produce reports of training received and future training requirements.

Main duties

· To undertake the role of Training and development officer for the allocated site(s) and ensure that the site staff are carrying out their duties effectively and efficiently, in accordance with Company Policies and Procedures and DFT maritime procedures.

· To act as first point of contact for Site, Training needs.

· To deliver the agreed services and accurately record information relating to training.

· Liaise with the main site team and client and executive team to provide them with the confidence that the site is meeting our Exceptional Everyday ethos and that all officers are fully trained and competent.

· Identify and manage potential risk and opportunities.

· Be aware of and monitor the training program in regard to the KPIS that effect training.

· To ensure all officers carry out their roles professionally and to the required standard as per the training provided.

· Assist the site manager and also Regional Manager in the design and fulfilment of new training packages that are required.

· Site reporting requirements advising on the status of training completed, required and any issues.

· Implement and carryout t penetration tests on the site and staff to check on their training.

· To be responsible for the compliance of training conducted on the site and ensure that this sis recorded and logged.

· Ensure all training is conducted as per DFT regulations and Mitie policies and procedures.

· To undertake any other related duties which are within the job holder's capability, according to the needs of the business.

Person Specification

· Proven track record as a training officer/Manger desirable

· Track record in designing and executing successful training programs.

· Familiarity with traditional and modern training methods (mentoring, coaching, on-the job or in classroom training, workshops, simulations etc.

· Excellent communication skills, influencing skills.

· Ability to plan, multitask and manage time effectively.

· Must be flexible as training could be required evenings, weekends etc based upon the staff availability.

· Strong writing and record keeping ability for reports and training manuals.

· Ability to quickly build credible relationships with the officers, management team and clients, and challenge when necessary.

· The ability to work on own initiative.

· Flexible, adaptable and a collaborator.

· PC literate with Outlook, Excel, and Word skills.

· Ideally from a port or Maritime background (but not essential)

· DFT Maritime knowledge would be an advantage (but not essential)

· X-ray equipment usage would be desirable (but not essential)

· Must hold an SIA LICENSE

Working within the Mitie values and behaviours

People Mitie is a people business. It is our people, and their drive to do their jobs to the best of their ability that makes us different.

Trustworthy -

We do what we say we will

How we behave...

· We treat all colleagues with respect.

· We challenge people when they do not do the right thing.

· We welcome advice from anyone that might improve what we do.

· We are open and honest.

· We think safety and always follow rules for safe working

Helpful -

We go out of our way to make a difference

How we behave...

· We work with each other to achieve the best for clients and for Mitie.

· We share information to help colleagues succeed.

· We build great relationships.

· Our first response to requests will always be positive.

· We look out for each other, never walking by unsafe actions or situations

Inspiring -

We help others to be the best they can be

How we behave...

· We support and encourage each other to develop.

· We lead by example.

· We set clear expectations.

· We listen to and learn from others.

· We learn from mistakes and incidents to prevent recurrence

Passion Take our people, add their passion, and you get something special.

Spirited -

We give it everything we have got

How we behave...

· We do good things for each other, the environment, and the community.

· We appreciate diversity and encourage it.

· We demonstrate team spirit.

· We are committed to doing things better and setting new standards in all that we do.

· We take pride in what we do and have fun doing it.

· We celebrate success and say thank you

Fresh thinking We want our people to find inspiration from skill development and career progression and enjoy respect and recognition for a job well done.

Pioneering -

We do things that excite and amaze

How we behave...

· We bring innovative ideas to the way we do things.

· We are willing to try new things.

· We encourage and support innovation.

· We consider things from other peoples' points of view.

· We embrace new thinking and technologies.

· We build health & safety into everything we do

Health and Safety responsibilities

· Follow Group and always company policies and procedures.

· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.

· Use all work equipment and personal PPE properly and in accordance with training received.

· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Note

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
· Proven track record as a training officer/Manger desirable · Track record in designing and executing successful training programs. · Familiarity with traditional and modern training methods (mentoring, coaching, on-the job or in classroom training, workshops, simulations etc. · Excellent communication skills, influencing skills. · Ability to plan, multitask and manage time effectively. · Must be flexible as training could be required evenings, weekends etc based upon the staff availability. · Strong writing and record keeping ability for reports and training manuals. · Ability to quickly build credible relationships with the officers, management team and clients, and challenge when necessary. · The ability to work on own initiative. · Flexible, adaptable and a collaborator. · PC literate with Outlook, Excel, and Word skills. · Ideally from a port or Maritime background (but not essential) · DFT Maritime knowledge would be an advantage (but not essential) · X-ray equipment usage would be desirable (but not essential) · Must hold an SIA LICENSE Working within the Mitie values and behaviours People Mitie is a people business. It is our people, and their drive to do their jobs to the best of their ability that makes us different. Trustworthy -