SEN Mediation and Complaints Officer
Ref: 9083800afbec4d17a74924c8168e1389We are looking for a SEND Mediation and Complaint Officer to lead work within the Mediation and Complaints team to support children and young people locally, manage cases, and work collaboratively to resolve issues and reduce Tribunal escalations., * Manage a caseload of SEND complaints and mediation cases for children and young people aged 0-25
* Promote safeguarding, continuous improvement, and collaborative working across teams and partners
* Resolve conflicts and engage directly with stakeholders to achieve early resolution.
* Coordinate and attend mediation/complaints meetings to present and defend the Local Authority's case.
* Produce reports with data analysis and recommendations to improve service delivery.
* Line manage Complaint Officers and oversee team performance.
* Legal background or Relevant NVQ in SEND Casework * Experience of representing a local area at the mediation or SENDIS Tribunal and of leading on the handling of complaints * Expert knowledge of the SEND Code of Practice
* Promote safeguarding, continuous improvement, and collaborative working across teams and partners
* Resolve conflicts and engage directly with stakeholders to achieve early resolution.
* Coordinate and attend mediation/complaints meetings to present and defend the Local Authority's case.
* Produce reports with data analysis and recommendations to improve service delivery.
* Line manage Complaint Officers and oversee team performance.
* Legal background or Relevant NVQ in SEND Casework * Experience of representing a local area at the mediation or SENDIS Tribunal and of leading on the handling of complaints * Expert knowledge of the SEND Code of Practice
SEN Mediation and Complaints Officer
Ref: 9083800afbec4d17a74924c8168e1389
Birmingham, England
Venn Group
Education & Training