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The Retail Assistant role will be a brand ambassador, knowledgeable about Guinness products with a passion for creating memorable experiences for our customers through exceptional service standards.

This role will support the Retail Team in all matters in the Mercers Walk and Neal Street stores.

They will help ensure a customer centric, efficient, profitable, reputable, world class retail operation. They will ensure that the standards of service, merchandising, presentation and customer experience are consistently at the highest level.

The type of person we are looking for is bursting with energy and drive. The person will be an individual that inspires contagious passion, and gets things done. The person will be a winner by nature and encourage the same from the people around you., * Assist the strategic direction and drive commercial performance of the Mercer Walk and Neal Street retail stores.
* Help deliver the GOGBL retail P&L through the achievement of revenue targets and KPI delivery.
* Ensure personal presentation consistently adheres to Guinness uniform and brand standards.
* Warmly greet customers entering the store and actively engage with them to understand their purchase requirements.
* Employ a selling approach and increase basket value through the recommendation of additional merchandise that is relevant and appropriate for the customer's purchase.
* Maintain a flexible approach to the execution of tasks and duties in pursuit of an highly effective retail operation.

* Collaborate with the GOGBL Catering operating partner on cross-site retail opportunities.
* Ensure regulatory compliance, and compliance to the Diageo Marketing Code, for all GOGBL merchandise.

Retail Marketing
* Help drive effective promotional activities.
* Support in delivery of a calendar of exciting and innovative retail collaborations with external brands, working with Diageo GB Culture & Entertainment team on wider cultural collaborations.

Retail Operations
* Operate the retail point of sale and inventory management system (LS Retail) in accordance with the Global Brand Homes team process guidance.
* Take accountability for maintaining shop floor, merchandising and store maintenance standards across the GOGBL retail stores
* Take ownership of customer experience across the GOGBL retail stores.
* Follow all Diageo Health & Safety and Compliance & Ethics policies across all GOGBL Retail spaces.
* Demonstrated ability to support on the floor retail operations, sales strategies, merchandising, inventory management and customer service. * Has an understanding of consumer behaviour and retail trends * Demonstrated ability to deliver exceptional customer experiences and drive customer loyalty. * Excellent time management skills with the ability to work under pressure and to regularly re prioritise to meet deadlines in a fast-paced, dynamic environment * Resilient; prepared to tackle problems head on and persist despite setbacks or difficulties * Combine intellectual rigour and people engagement with the ability to represent Guinness and GOGBL brand values and purpose. * Highly effective team player, able to recognise, value and utilise the strengths of the team around them Working with Us Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.