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Job Overview
* Deliver a five start VIP front of house service to a newly refurbished corporate building within central London.
* To live and breath our client VIP Customer Service Strategy and to be a role model of that Strategy.
* Consistently drive performance and introduce best in class working practices.
* To ensure guests receive a warm welcome to MMC in compliance with the MMC Security Policy, building requirements and Health and Safety Regulations.
* To take pride In your appearance, presenting yourself in a highly polished and well groomed fashion at all times in accordance with MMC grooming standards.
* To ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy is adhered to at all times.
* To be knowledgable of local transport information and amenities such as restaurants and entertainment.

Main Duties
* Meeting and greeting clients; Ensuring all guests are checked in a timely manner and informing the relevant host of their arrival, taking and storing luggage as and when required. Provide all our clients and collegues with that VIP 5 Star service and welcome.
* To communicate regularly via email and over the phone with member's of the business ensuring all their needs are met.
* To have good building knowledge for assisting in customer and business enquiries.
* Regularly maintain and update guest registration via Proxyclick ensuring the information is accurate and as current as possible.
* Proactive 'visual maintenance' of communal areas, staircases, coffee points and copy areas, engaging with the relevant section of the FM teams as appropriate.
* Report issues through the FM Helpdesk (Edison)as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily.
* Enthusiastically support colleagues across the team and at all levels, promoting and sharing best working practices.
* Receive objectives and projects from Front of House Tea, leader as required.
* Be flexible in approach to work requirements in order to maintain the standards required as a Mitie employee.
* Cross Train with our Hospitality Service Desk and Concierge Team to provide cover as necessary.
* Be familiar with all fire, emergency and health and safety procedures that apply to the site acting as Fire Marshall in case of evacuation.

What we are looking for
* Experienced in delivering VIP customer service in a corporate / hospitality enviroment
* Customer Service / Hospitality based qualification
* Strong communication skills (both written and verbal).
* Competence in computers and software packages including MS Outlook, Word, Excel and PowerPoint.
* The ability to interact confidently with all levels of business and guests.
* Proactive and forward thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.
* Strongly self motivated individual possessing a can do attitude and a drive to learn.
* A positive, outgoing personality looking to be part of a strong and established team.
* Experienced in delivering VIP customer service in a corporate / hospitality enviroment * Customer Service / Hospitality based qualification * Strong communication skills (both written and verbal). * Competence in computers and software packages including MS Outlook, Word, Excel and PowerPoint. * The ability to interact confidently with all levels of business and guests. * Proactive and forward thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices. * Strongly self motivated individual possessing a can do attitude and a drive to learn. * A positive, outgoing personality looking to be part of a strong and established team.