Responsive Repairs Manager - Electrical Services
Ref: 12febf99f4434e5f89226ac322ad192a* Lead and manage a team of staff and supervisors delivering electrical testing, responsive repairs, and planned maintenance across council-owned dwellings
* Ensure high-quality, compliant service delivery that meets housing legislation, building regulations, and Social Housing (Regulation) Act 2023 standards
* Develop team capability through onboarding, training, and performance management, ensuring service continuity and staff growth
* Monitor and manage contractor and trade team performance, resolving issues promptly and driving improvements in service quality and customer satisfaction
* Contribute to policy development and compliance, ensuring alignment with best practice, legislative changes, and customer engagement feedback
* Proven experience managing electrical or property repairs teams within social housing or a similar regulated environment * Strong knowledge of building regulations, electrical compliance (including HHSRS), and housing legislation, with a track record of delivering safe, efficient, and compliant services * Experience managing contractors, budgets, KPIs, and service level agreements to deliver high-quality, cost-effective outcomes * Skilled in leading teams, coaching performance, and implementing training and development plans that promote continuous improvement * Demonstrated ability to drive service innovation, engage with stakeholders, and champion the customer voice in service delivery
* Ensure high-quality, compliant service delivery that meets housing legislation, building regulations, and Social Housing (Regulation) Act 2023 standards
* Develop team capability through onboarding, training, and performance management, ensuring service continuity and staff growth
* Monitor and manage contractor and trade team performance, resolving issues promptly and driving improvements in service quality and customer satisfaction
* Contribute to policy development and compliance, ensuring alignment with best practice, legislative changes, and customer engagement feedback
* Proven experience managing electrical or property repairs teams within social housing or a similar regulated environment * Strong knowledge of building regulations, electrical compliance (including HHSRS), and housing legislation, with a track record of delivering safe, efficient, and compliant services * Experience managing contractors, budgets, KPIs, and service level agreements to deliver high-quality, cost-effective outcomes * Skilled in leading teams, coaching performance, and implementing training and development plans that promote continuous improvement * Demonstrated ability to drive service innovation, engage with stakeholders, and champion the customer voice in service delivery
Responsive Repairs Manager - Electrical Services
Ref: 12febf99f4434e5f89226ac322ad192a
Bristol, England
Venn Group
Manufacturing & Production