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Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company including Signature Front of House, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices including Network Rail. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

As a member of the Front of House team, our clients, guests and team expect an individual whose appearance and demeanour reflect the high standards of Signature.

Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through team member services and performance is what is required to create an authentic experience.

To ensure all guests are received in a #Be Authentic manner and our culture and values are presented every day. To make sure the front of house is efficiently managed to the standards of which Network Rail expect. This role is diverse between front of house and administrate tasks; this will require you to be proactive and efficient in your delivery to create a smooth daily operation.

Guest Services Co-ordinator at our Training Centre in the heart of Bristol!

We are looking for professional and smart individual to join our mite team in partnership with network rail!
Do you love providing excellent customer service? Thrive in a fast paced and professional environment? putting customer and clients at the front of all you do?

Bristol Parkway Training Centre
Monday - Friday 07:00 - 16:00
£26,280

Day to day duties will include:
* To sign in visitors, issuing the health and safety brief, answering and solving telephone queries and booking meeting rooms for our clients if required.
* Responsible for unlocking and locking the building daily, this includes carrying out daily checks to make sure the building is secure.
* Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, no show report, stock take of audio-visual equipment, producing the Signature Network Rail newsletter, internal auditing and staff passes report.
* Responding to the Reception Inbox making sure all emails are replied to in a timely manner.
* Elements of travel to relieve other sites if needed (Full licence holders would be preferred but not essential).
* Reviewing the security check list ensuring all faults have been corrected or logged to maintenance.
* Ensuring all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
* Being the representative on behalf of the team for the engagement team.
* Collating and ordering lunches from catering suppliers for each classroom.
* Maintain up to date health and safety folders, with direction from the regional front of house manager.

Along with reception duties, you will assist with additional tasks such as:
* Dealing with planned and reactive works as and when required.
* Work with our Compliance Manager to ensure all reactive and pre planned maintenance jobs are completed within our agreed Service Level Agreement with the client.
* Conducting floor walks and logging any faults that are present.

If this sounds like you, then we want to hear from you!