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Whether you’re talking about length, mass, time, temperature, electric current, amount or the brightness of light, the National Physical Laboratory sets the standards by which these things are all measured. As we move forward, we’re putting our customers at the heart of what we do. As a Customer Service Specialist, it’s down to you to treat our customers as you’d like to be treated. So that if they need to contact us, they feel listened to and confident that their query is in hand. At NPL, we touch ordinary lives in extraordinary ways, and you could too. 
 
Our customers are important. We want their experience with us to be positive every step of the way. You’ll help us do exactly that. You’ll get to the crux of the matter quickly, professionally and efficiently. By managing and logging enquiries in the correct way, you’ll either resolve their query on-the-spot or put them in contact with the person who can help. Then, you’ll keep them updated on progress. It’s about building relationships and getting to know our customers – something that allows you to deliver superb customer service but also spot sales opportunities too (so you’ll need to take an avid interest in what we do). Updating orders will also fall to you, allowing us to invoice customers when they expect it so that there are no surprises. And, finally, as one team we work together and support each other as needed.