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Job Overview

? To support households to remain in their own home proactively preventing homelessness
? To assist households who are homeless and living in temporary or emergency accommodation to secure a longer-term housing solution.
? To work within a team to find creative and sustainable housing options for customers
? As part of a wider team to deliver a responsive front line duty service
? To support customers in a variety of tenure types including the private sector, social housing, and family arrangements.
? To deliver support in a variety of community settings including customers' homes.
? To empower customers to live independently and sustain their accommodation.
? To work with vulnerable people who have a wide range of needs that may impact on their ability to sustain their home and
? To work effectively with partner agencies to implement a holistic support package tailored to household needs.

Key Responsibilities
* To be responsible for managing a caseload and to conduct planned regular home visits.
* To lone work adhering to the Council's Lone Working policy.
* Work with customers to follow and contribute to their housing and support plans to prevent and relieve homelessness
* Follow risk management and safeguarding procedures in line with Council policy.
* Offer advice and assistance to prevent households becoming homeless, by taking a proactive approach to preventing homelessness.
* Work and negotiate with landlords and tenants to find solutions to prevent eviction from the private sector
* Support customers living with family or friend arrangements to sustain their arrangements with appropriate support in place.
* Develop and maintain effective working links with other services to prevent homelessness. This will include agencies such as drug and alcohol services, Social Care for children and adults, social and private landlords, primary care services and mental health teams.
* Ensure that potentially homeless households are given advice and assistance to claim housing, support and other welfare benefits available to them with the aim of preventing or delaying homelessness.
* Effective data collection and accurate prevention case note recording

Prevention of Homelessness
* Assist households to maintain the current accommodation in all sectors to prevent homelessness by regular consistent contact.
* To assist clients in the private sector to prevent eviction by supporting to rectify tenancy issues.
* Ensure that households at risk or threatened with homelessness are assisted to maximise their income and rectify benefit issues to prevent eviction and sustain tenancies.
* Provide specialist advice on matters relating directly to tenancy advice.
* Work in partnership with landlords, clients and relevant agencies to support the prevention of homelessness.
* To work with clients and family members to prevent eviction using negotiation techniques.
* Where remaining in current accommodation is not possible, support clients to move to alternative suitable accommodation to prevent homelessness

Relief of Homelessness
* To be responsible for the effective delivery of a high-quality resettlement support and resettlement service for homeless people.
* To support households in emergency and temporary accommodation in
finding alternative settled accommodation including the Private Rented Sector, support housing and Social Housing.
* To ensure a swift response to Housing Benefit queries from both landlords and applicants.
* To closely monitor households placed in temporary accommodation and move on from hotel accommodation as soon as possible.
* To assist Housing Options Officers to review Personal Housing Support Plans including identifying suitable exit accommodation.
* To assist and review the support a client requires to maintain accommodation and carry out appropriate referrals (e.g. Drug and Alcohol support services and Mental Health services).
* To work with relevant partner agencies to provide support to clients whilst in temporary accommodation and aid the transition to settled accommodation.
* To ensure the client is assisted to meet their health needs by providing a link into primary health services
* To support the client to maximise their income and ensure they have appropriate documents to enable access to settled accommodation (e.g. ID and bank account)
* To assist clients to assess affordability of prospective accommodation, i.e. completion and review of income / expenditure and to provide basic budgeting advice and guidance.
* To assist clients to secure essential items required for resettlement into their accommodation
* To provide robust housing advice and assistance in line with current legislation and council policies to anyone with a housing related need.
* Construct accurate case notes and record all activity on relevant case management systems.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.