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Job Title: Security Guard

Location: Birmingham New Street Station
Pay Rate: £12.21 - £13.00 per hour (DOE)
Hours: Full-time & Part-time roles available
Shifts: Days, Nights, Weekends (Flexible Rota)
Start Date: ASAP
️ Job Description

We are currently seeking professional and reliable Security Guards to join our dedicated team at Birmingham New Street Station. You will play a vital role in ensuring the safety and security of passengers, staff, and the premises.
Key Responsibilities
* Patrol station platforms, concourses, and surrounding areas
* Monitor CCTV and respond to incidents
* Assist with crowd management and passenger queries
* Perform bag checks and access control when required
* Work closely with British Transport Police and station staff
* Write clear and concise incident reports

Requirements
* Valid SIA Door Supervisor or Security Guard licence
* Excellent communication and conflict resolution skills
* Must be physically fit and able to work on foot for extended periods
* A calm and professional manner under pressure
* Previous experience in a transport or high-footfall environment is preferred

Desirable
* CCTV Licence (bonus but not essential)
* Experience working in public transport or busy urban location
* What We Offer

* Competitive pay: £12.21 - £13.00/hour (based on experience)
* Paid holiday and pension scheme
* Uniform provided
* Ongoing training and development opportunities
* Immediate start available

* Can you describe a time when you successfully handled a conflict or difficult situation in a public setting?"
Purpose: Assesses communication, de-escalation, and conflict resolution skills.
* "How do you stay alert and maintain focus during long or quiet shifts?"
Purpose: Evaluates awareness, discipline, and attention to detail - critical in a busy transport hub.
* "What would you do if you noticed someone acting suspiciously on the station platform?"
Purpose: Tests judgment, adherence to protocol, and understanding of potential threats.
* "How do you approach working as part of a team with transport staff, cleaners, and police officers during peak times?"
Purpose: Explores teamwork and collaboration in a fast-paced, high-footfall environment.
* "What steps would you take in the event of an emergency evacuation at the station?"
Purpose: Assesses knowledge of emergency procedures, calmness under pressure, and readiness.
* Competitive pay: £12.21 - £13.00/hour (based on experience) * Paid holiday and pension scheme * Uniform provided * Ongoing training and development opportunities * Immediate start available * Can you describe a time when you successfully handled a conflict or difficult situation in a public setting?" Purpose: Assesses communication, de-escalation, and conflict resolution skills. * "How do you stay alert and maintain focus during long or quiet shifts?" Purpose: Evaluates awareness, discipline, and attention to detail - critical in a busy transport hub. * "What would you do if you noticed someone acting suspiciously on the station platform?" Purpose: Tests judgment, adherence to protocol, and understanding of potential threats. * "How do you approach working as part of a team with transport staff, cleaners, and police officers during peak times?" Purpose: Explores teamwork and collaboration in a fast-paced, high-footfall environment. * "What steps would you take in the event of an emergency evacuation at the station?" Purpose: Assesses knowledge of emergency procedures, calmness under pressure, and readiness.
* Valid SIA Door Supervisor or Security Guard licence * Excellent communication and conflict resolution skills * Must be physically fit and able to work on foot for extended periods * A calm and professional manner under pressure * Previous experience in a transport or high-footfall environment is preferred Desirable * CCTV Licence (bonus but not essential) * Experience working in public transport or busy urban location * What We Offer