Careers
Ref: 564129f8ea8f4e129f1798d203c205f7We have an exciting opportunity to build a career in customer service with a leading educational organisation, supporting exam centres and candidates globally as a Centre Development Manager., As a Centre Development Manager, you will play a key role in supporting Cambridge English exam delivery by providing high-level support across a range of products.
You will ensure our global network of centres is kept up to date with operational and compliance changes through effective communication and training. You will also respond to escalated issues, including complaints and appeals, helping to maintain high standards and customer satisfaction.
This is a chance to influence how we deliver our tests, working closely with internal and external stakeholders to implement new systems and processes. You will act as a Key Account Manager for high-stakes customers, tailoring support to local market needs, and driving continuous improvement in service delivery and customer experience., * Manage operational communications to centres, including newsletters and ad-hoc communications requests.
* Provide expert support for Key Account Management and collaborate across teams to align service and reporting.
* Manage relationships with high-stakes customers, delivering personalised support and training.
* Plan and deliver training for centres and Exam Day Staff via webinars, self-service tools, and face-to-face sessions.
* Handle escalated enquiries and ensure service recovery plans are in place for major incidents.
* Monitor and resolve centre compliance issues, contributing to root cause analysis and process improvements.
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family- friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4 x annual salary * Green travel schemes We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.
We are looking for someone who has proven experience in a customer support role, ideally within a Customer Service or Service Desk environment. You will be confident using Microsoft Office products and open to learning new systems and tools. Strong communication skills are essential, particularly in writing clear and professional messages, and you should be comfortable working under pressure to meet tight deadlines. You will have experience designing and delivering training and be adept at handling complaints with empathy and professionalism. While not essential, experience in key account management and familiarity with Cambridge English's product range would be advantageous.
You will ensure our global network of centres is kept up to date with operational and compliance changes through effective communication and training. You will also respond to escalated issues, including complaints and appeals, helping to maintain high standards and customer satisfaction.
This is a chance to influence how we deliver our tests, working closely with internal and external stakeholders to implement new systems and processes. You will act as a Key Account Manager for high-stakes customers, tailoring support to local market needs, and driving continuous improvement in service delivery and customer experience., * Manage operational communications to centres, including newsletters and ad-hoc communications requests.
* Provide expert support for Key Account Management and collaborate across teams to align service and reporting.
* Manage relationships with high-stakes customers, delivering personalised support and training.
* Plan and deliver training for centres and Exam Day Staff via webinars, self-service tools, and face-to-face sessions.
* Handle escalated enquiries and ensure service recovery plans are in place for major incidents.
* Monitor and resolve centre compliance issues, contributing to root cause analysis and process improvements.
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family- friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4 x annual salary * Green travel schemes We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.
We are looking for someone who has proven experience in a customer support role, ideally within a Customer Service or Service Desk environment. You will be confident using Microsoft Office products and open to learning new systems and tools. Strong communication skills are essential, particularly in writing clear and professional messages, and you should be comfortable working under pressure to meet tight deadlines. You will have experience designing and delivering training and be adept at handling complaints with empathy and professionalism. While not essential, experience in key account management and familiarity with Cambridge English's product range would be advantageous.
Careers
Ref: 564129f8ea8f4e129f1798d203c205f7
Cambridge, England
Cambridge University Press & Assessment
Human Resources & Legal