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As a Housing Officer they will be providing housing management services to customers living within our independent housing properties, taking a holistic approach, ensuring an enhanced service is offered.

They will be seen a someone who is able to deliver a reliable customer service in a professional and confident manner. They will need great communications skills and will be a natural problem solver, ensuring the job gets done.

Our aim is to enable our customers to live as independently as possible in their homes, ensuring that additional support is put into place when needed.

They will be present in the community meeting customers in their homes and will be a dedicated point of contact. They will need the ability to adapt each day to suit change in demands and won't be phased by a busy workload.

They may also find themselves, arranging scheme meetings, facilitating social inclusion activities and completing health and safety risk assessments, so no two days will be the same.

Ideal candidates will -

Come to the role with knowledge of the housing sector and current housing issues. Alongside a strong understanding of the needs of older, disabled and vulnerable customers and the services that can be accessed for them.

Be able to demonstrate resilience, giving examples of when they have worked in challenging, emotive situations and how they've been able to apply empathy and patience.

Will be a natural problem solver, a 'can do' person, always keen to see a task through to the end. Very organised, a strong record keeper and someone who is able to meet deadlines.

A great communicator, able to adapt their style to the audience and be confident with admin and IT skills, to complete the 'paperwork' element of the role.

Will need a full UK driving licence and access to a vehicle for work purposes.

Eden Brown Synergy is an equal opportunities employer.

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