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Administration & Customer Service
Contractor
2025-08-12 01:00:45Bridge of HopeCompany Logo

Customer Support Operator

Ref: b64cd07e7b86449681562bb577b0c35a
Mitie
Administration & Customer Service
Competitive
Job Title: Customer Support Operator

Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK

Hours: 42hrs per week, shift patterns are 4 days on 4 days off working rotation shift patterns (6am-6pm, 11am-11pm and 6pm-6am)

Salary: £12.60 per hour

What is in it for you?
* A competitive salary
* A friendly and supportive team
* Training, career development & progression
* Overtime opportunities
* A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
* Free on-site parking

Main Duties
* Managing high levels of incoming and outgoing telephone calls to both clients and branches.
* Utilise software to ensure the required monitoring and compliance standards are met.
* Work as part of a monitoring team liaising with different branches nationally.
* Follow correct procedures for incident reporting and real time monitoring.
* Work as part of a team, communicating effectively with team members and others.
* To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures.
* To undertake additional duties in line with management requests as required.
* Comply with IS) 27001 standards and procedures.
* Meeting individually set KPIs.
* Stay current with system information, changes, and updates.

What we are looking for
* Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
* Ability to work in a fast-paced environment.
* Ability to manage workload to meet team deadlines.
* A willingness to learn and develop and show high level of commitment and professionalism.
* Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.

Desired experience
* Alarm receiving centre
* Call centre
* Customer service

Essential
* Applicants must have a 5-year checkable history.
* You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.
Hours: 42hrs per week, shift patterns are 4 days on 4 days off working rotation shift patterns (6am-6pm, 11am-11pm and 6pm-6am) Salary: £12.60 per hour What is in it for you? * A competitive salary * A friendly and supportive team * Training, career development & progression * Overtime opportunities * A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc. * Free on-site parking
* Must have excellent interpersonal skills and be able to work on own initiative and as part of a team. * Ability to work in a fast-paced environment. * Ability to manage workload to meet team deadlines. * A willingness to learn and develop and show high level of commitment and professionalism. * Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint. Desired experience * Alarm receiving centre * Call centre * Customer service Essential * Applicants must have a 5-year checkable history. * You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Craigavon, Northern Ireland
Mitie
Administration & Customer Service
Competitive
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