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Job Overview
* Responsible for up to 26 High Street Retail Stores for all FM Hard Services
* The Proactive ownership of the client CAFM System and the quality and the delivery of PPMs and Reactive Works within the retail outlets you control.
* Analysis of Client CAFM data looking at outstanding work orders and management of these working with Help Desk and Planners.
* The management of the Customer Relationship across all stores under your geographical area of management
* Analysing KPI data to identify issues, trends and improvement opportunities on all works
* Carry out Audits and engaging / developing customer relationships with Management team and area Managers with a requirement of visiting all stores within 8-week period.
* Attend Client Meetings documenting and explaining performance and compliance targets.

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Main Duties
* Health & Safety Compliance & Quality Assurance Management - Site Audits, Compliance Reviews, assist in any Investigations with internal and external QHSE and follow up on EHS audit findings relating to FM.
* Leadership & Management -Demonstrate strong leadership capabilities at all times, excellent organisation, time management, procedure and process management.
* Identification of improvements and efficiencies on plant and equipment and help build the life cycle assets.
* Ensure proactive management and drive to reduce reactive work orders with high levels of First Time Fix and ensuring a strong partnership exists with the Help Desk.
* Management of Supply Chain - Proactively manage Self-Deliver Team and Subcontractors and there performance working with supply chain management.
* Monitoring all contract budgets, focus on meeting budget and controlling and approving costs through the quotes team and directly dealing with the client expectations and monitor KPI for turnaround.
* Have a good understanding of the P&L utilising reports and efficient team management.
* Excellent Customer Relationship - Develop strong relationships with all of your stores ensuring escalations reach you first, develop trust and high levels of communication at all times.
* Planning - Support the Helpdesk Agents in ensuring that the monthly PPM plans are accurate and maximised for excellent utilisation of the engineers and support any escalations.
* To be flexible and undertake other duties to accommodate operational requirements.
* Attend FM Handover to sign off and manage new equipment and manage the asset register.
* Working closely with SME's on Lifecycle across all service lines on building the Budgets

Person Specification
* Relevant technical qualifications
* Able to demonstrate experience in FM industries.
* Demonstrate experience of direct Management of internal and external supply chain
* Organising and job planning.
* Determined to own problems to solution.
* Create and work within a strong team environment.
* Demonstrate the ability to understand and evaluate quotations.
* A good understanding of Customer Service Levels and Key Performance Indicators
* Commercially aware.
* Ability to work on own initiative, to a high level of accuracy and meet deadlines.
* Strong communication and IT skills, Power Point, and Ostara, Excell, etc
* Strong people management leadership and Influencing Skills
* Good decision maker
* Passion for customer service and experience of developing strong relationships with customers.
* Relevant technical qualifications * Able to demonstrate experience in FM industries. * Demonstrate experience of direct Management of internal and external supply chain * Organising and job planning. * Determined to own problems to solution. * Create and work within a strong team environment. * Demonstrate the ability to understand and evaluate quotations. * A good understanding of Customer Service Levels and Key Performance Indicators * Commercially aware. * Ability to work on own initiative, to a high level of accuracy and meet deadlines. * Strong communication and IT skills, Power Point, and Ostara, Excell, etc * Strong people management leadership and Influencing Skills * Good decision maker * Passion for customer service and experience of developing strong relationships with customers.