Receptionist
Ref: 88cf3d2013fe40bd9e01efc58717f941Contract: Permanent
Type: Full Time
Hours: 37.5 (bet. 7am-6pm)
Pay/Salary: £12.97 per hour
Location: 7&8 Wellington Place, Leeds, West Yorkshire, England, LS1 4AP
As Receptionist, you will serve as the first point of contact for our organisation, providing exceptional customer service to clients, visitors, and employees. Your role is crucial in creating a positive and professional impression of our company. In addition to delivering outstanding customer service, you will maintain high levels of security awareness and adhere to uniform standards to ensure a safe and consistent environment.
Main Duties:
As a member of the reception team, our clients, guests and team expect an individual whose appearance and demeanour reflect the high standards of Signature. Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through team member services and performance is what is required to create an authentic experience.
Reception Desk Management:
Greet visitors with a warm and friendly demeanour, promptly attending to their needs, Answer and direct incoming calls in a courteous and efficient manner, Manage the reception area, ensuring cleanliness and organisation at all times and Proactively assisting with any client events. To report any faults or health and safety concerns to the relevant person or department. Collaborate with other receptionists, WPM team, Security Team, FM Team, and administrative staff to ensure smooth operations across the organization and work within the business events centre providing refreshments and support for meetings.
Security Awareness:
Monitor and control access to the premises, following established security protocols.
Verify visitor credentials and issue visitor badges as necessary.
Remain vigilant for any suspicious activity and report concerns to appropriate personnel.
Customer Service Excellence:
Provide personalised assistance to clients, guests, and employees, anticipating and addressing their needs proactively. Offer accurate information about the company, its services, and facilities. Handle inquiries and resolve issues promptly and effectively, maintaining a high level of professionalism at all times.
You will:
Assist with administrative tasks such as booking meeting rooms, Responding to the Reception Inbox making sure all emails are replied to in a timely manner. Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, internal auditing and staff passes report. Keeping the front of house QHSE folder and documentation up to date. Maintain electronic and physical filing systems to ensure efficient record-keeping. Support other departments with various administrative duties as needed. Uniform Standards: Adhere to company uniform guidelines, maintaining a neat and professional appearance at all times. Ensure uniform cleanliness and proper grooming standards are upheld to reflect the company's image positively. Serve as an ambassador for the organization, embodying its values and standards through your attire and demeanour. Complete meeting room checks ensuring all stationary is stocked up, white boards are clear and flipchart paper is stocked up. Check
each meeting rooms after each booking to make sure its in a suitable condition for the next meeting. Complete monthly checks of First Aid boxes, checking the date and content is correct. Complete floor walks are report any maintenance & cleaning issues. Ensure that stationary stock levels are kept at an adequate level, reorder when required.
Company Policy & Training
All team members must read and sign the site SOP & Uniform standard. Absence Management process should be followed at all times. All mandatory training should be completed by all employees. Person Specification
Experience
Previous reception and hospitality experience is desirable but not essential. Skills and Knowledge
Strong communication skills (both written and verbal). Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint. The ability to interact confidently with all levels of the business and guests. Excellent organisational and multitasking abilities, with a keen attention to detail. Ability to maintain composure and professionalism in fast-paced or challenging situations.
Previous reception and hospitality experience is desirable but not essential. Skills and Knowledge Strong communication skills (both written and verbal). Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint. The ability to interact confidently with all levels of the business and guests. Excellent organisational and multitasking abilities, with a keen attention to detail. Ability to maintain composure and professionalism in fast-paced or challenging situations.
Type: Full Time
Hours: 37.5 (bet. 7am-6pm)
Pay/Salary: £12.97 per hour
Location: 7&8 Wellington Place, Leeds, West Yorkshire, England, LS1 4AP
As Receptionist, you will serve as the first point of contact for our organisation, providing exceptional customer service to clients, visitors, and employees. Your role is crucial in creating a positive and professional impression of our company. In addition to delivering outstanding customer service, you will maintain high levels of security awareness and adhere to uniform standards to ensure a safe and consistent environment.
Main Duties:
As a member of the reception team, our clients, guests and team expect an individual whose appearance and demeanour reflect the high standards of Signature. Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through team member services and performance is what is required to create an authentic experience.
Reception Desk Management:
Greet visitors with a warm and friendly demeanour, promptly attending to their needs, Answer and direct incoming calls in a courteous and efficient manner, Manage the reception area, ensuring cleanliness and organisation at all times and Proactively assisting with any client events. To report any faults or health and safety concerns to the relevant person or department. Collaborate with other receptionists, WPM team, Security Team, FM Team, and administrative staff to ensure smooth operations across the organization and work within the business events centre providing refreshments and support for meetings.
Security Awareness:
Monitor and control access to the premises, following established security protocols.
Verify visitor credentials and issue visitor badges as necessary.
Remain vigilant for any suspicious activity and report concerns to appropriate personnel.
Customer Service Excellence:
Provide personalised assistance to clients, guests, and employees, anticipating and addressing their needs proactively. Offer accurate information about the company, its services, and facilities. Handle inquiries and resolve issues promptly and effectively, maintaining a high level of professionalism at all times.
You will:
Assist with administrative tasks such as booking meeting rooms, Responding to the Reception Inbox making sure all emails are replied to in a timely manner. Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, internal auditing and staff passes report. Keeping the front of house QHSE folder and documentation up to date. Maintain electronic and physical filing systems to ensure efficient record-keeping. Support other departments with various administrative duties as needed. Uniform Standards: Adhere to company uniform guidelines, maintaining a neat and professional appearance at all times. Ensure uniform cleanliness and proper grooming standards are upheld to reflect the company's image positively. Serve as an ambassador for the organization, embodying its values and standards through your attire and demeanour. Complete meeting room checks ensuring all stationary is stocked up, white boards are clear and flipchart paper is stocked up. Check
each meeting rooms after each booking to make sure its in a suitable condition for the next meeting. Complete monthly checks of First Aid boxes, checking the date and content is correct. Complete floor walks are report any maintenance & cleaning issues. Ensure that stationary stock levels are kept at an adequate level, reorder when required.
Company Policy & Training
All team members must read and sign the site SOP & Uniform standard. Absence Management process should be followed at all times. All mandatory training should be completed by all employees. Person Specification
Experience
Previous reception and hospitality experience is desirable but not essential. Skills and Knowledge
Strong communication skills (both written and verbal). Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint. The ability to interact confidently with all levels of the business and guests. Excellent organisational and multitasking abilities, with a keen attention to detail. Ability to maintain composure and professionalism in fast-paced or challenging situations.
Previous reception and hospitality experience is desirable but not essential. Skills and Knowledge Strong communication skills (both written and verbal). Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint. The ability to interact confidently with all levels of the business and guests. Excellent organisational and multitasking abilities, with a keen attention to detail. Ability to maintain composure and professionalism in fast-paced or challenging situations.
Receptionist
Ref: 88cf3d2013fe40bd9e01efc58717f941
Leeds, England
Mitie
Administration & Customer Service