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The post holder is an integral role responsible for managing both the Front of House and Back of House retail operations whilst ensuring world class service is delivered and operational excellence is achieved.

Please note: this role will require weekend and evening work, with opening and closing responsibilities.

You will be responsible for:
* Daily management of all operational activities; retail, experience, and F&B offerings
* Ensure compliance in accordance with Diageo's global standards and policies
* Ensuring excellent customer service standards are adhered to; escalation point for resolving customer issues as required
* Coach, develop and mentor experienced operations team with clear purpose, personal accountability, and well-defined performance goals and processes
* Identify individual team members' strengths and create developmental plans to prepare all for future growth.
* Lead the implementation of new operational procedures and/or systems
* Directly supply to Malt Brand Home performance with a detailed understanding of KIP's and levers required to deliver.
* Responsible for implementing the Retail Strategy
* Priorities time on the shop floor; mentoring and developing the team; and leading by example
* Key holder, personal license holder and premise manager as required Recruitment & onboarding of staff
* Direct line management responsibilities
Join us and you can also expect a highly competitive and flexible rewards and benefits package including: * Contemporary work life balance policies and wellbeing activities * Contributary pension scheme * Annual bonus (dependent on performance) * Share options * Generous holiday allowance * Product allowance Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this. We believe the most inclusive and diverse culture makes for a better business and a better world. We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. Join us, and you'll be part of an organisation that embraces diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of - and help build - an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, attitudes, and more. And you'll help us champion inclusion and diversity across our entire business: with our employees, our suppliers, across our brands, and within the communities in which we operate.
* 2+ years' experience in a management/leadership/supervisory role * Strong desire to learn more about the whisky story, brand, and its characteristics * Be familiar with sales protocols and customer service procedures * Strong understanding and experience of inventory management * Be guided by a customer-first attitude; ability to understand and interpret consumer insights * Must be analytical, and possess good knowledge of budgeting processes and important metrics management * Consistent record of achieving operational critical metrics, revenue, and profit targets * Validated experience leading teams and business units; be a true leader, acting as a role model for the team * Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization * Results driven, with a desire to work in a fast-paced environment * Must have ability to prioritize and plan work activities in a timely and efficient manner * Ability to adapt to changes in the work environment, lead multiple work demands, and adjust to delays and unexpected events * Possess strong digital literacy skills * Proficient in Microsoft applications Working with Us Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.