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Administration & Customer Service
Contractor
2025-08-09 01:00:44Bridge of HopeCompany Logo

Switchboard Operator

Ref: 90d7393536ae44d4a660b96b72372cef
Mitie
Administration & Customer Service
Competitive
Switchboard Operator

Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK

Hours: 40hrs per week, working 5 shifts between Monday - Saturday. Operational hours are Mon - Fri 08:00-18:00 and Sat 09:00-17:00

Salary: £12.60 per hour

What is in it for you?
* A competitive salary
* A friendly and supportive team
* Training, career development & progression
* Overtime opportunities
* A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
* Free on-site parking

About the role:
* Managing high levels of incoming calls that require redirected to the relevant department
* Answer calls in a professional and efficient manner, demonstrating a high level of customer service
* Capture and log call details to track workload and productivity
* Ensure correct procedures are adhered to
* Work as part of a team to achieve operational expectations
* To undertake additional duties in line with management requests as required.
* Meet individually set KPIs

About you:
* Previous switchboard/call centre experience is desirable
* Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint
* Must have excellent interpersonal skills and be able to work on own initiative and as part of a team
* Ability to work in a fast-paced environment.
* Ability to manage workload to meet team deadlines
* A willingness to learn and develop and show high level of commitment and professionalism

Essential
* Applicants must have a 5-year checkable history.
* You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.
Hours: 40hrs per week, working 5 shifts between Monday - Saturday. Operational hours are Mon - Fri 08:00-18:00 and Sat 09:00-17:00 Salary: £12.60 per hour What is in it for you? * A competitive salary * A friendly and supportive team * Training, career development & progression * Overtime opportunities * A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc. * Free on-site parking
* Previous switchboard/call centre experience is desirable * Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint * Must have excellent interpersonal skills and be able to work on own initiative and as part of a team * Ability to work in a fast-paced environment. * Ability to manage workload to meet team deadlines * A willingness to learn and develop and show high level of commitment and professionalism Essential * Applicants must have a 5-year checkable history. * You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Craigavon, Northern Ireland
Mitie
Administration & Customer Service
Competitive
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