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Our values and behaviours

Delivering the exceptional, every day

· Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.

· Our promise to our people: a place to work where you can thrive and be your best every day.

· Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

· Our culture - our core values and how we behave:

o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

o We go the extra mile: whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

o Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities

To provide comprehensive administrative support to the Sainsbury's account team, ensuring smooth day-to-day operations and efficient coordination across the contract. The role plays a vital part in supporting the Senior Leadership Team through effective communication, organisation, and service excellence.

Main duties

· Provide administrative support to the Senior Leadership Team (SLT) as required.

· Organise internal and external meetings on behalf of the SLT, including preparation of materials and logistics.

· Coordinate customer complaints daily to ensure timely resolution and appropriate escalation.

· Ensure completion and accurate tracking of all daily work orders.

· Maintain and regularly update the contract organisational chart.

· Produce and distribute the duty manager rota on a weekly basis.

· Provide weekly updates and reports for the Senior Leadership Team.

· Support the creation and design of presentation packs and documentation as required.

· Oversee the contract's volunteering initiatives, ensuring all volunteer hours are accurately logged and reported.

· Assist in the planning and delivery of on-site and off-site events.

· Lead initiatives to celebrate success across the contract, including recognition of Mitie STARs, long service awards, and other reward & recognition programmes.

· Take accurate minutes and follow up on actions from meetings as needed.

· Manage and respond to queries from multiple shared mailboxes in a timely and professional manner.

· Operate in a zone-specific role, being directly accountable for administrative and support tasks within an allocated zone, ensuring consistent communication and delivery standards.

· Provide cross-zone support as required, including covering responsibilities during periods of annual leave or absence to ensure continuity across the contract.

· Support the Project Manager in the delivery of projects across the contract, assisting with coordination, communication, documentation, and progress tracking to ensure successful outcomes.

· Undertake any other tasks or responsibilities as reasonably required by the business.

Person Specification

· Excellent organisational and time management skills

· Confident and professional working approach

· Strong customer service, client focused attitude with the ability to build good working relationships

· Exceptional verbal and written communication skills

· Ability to work individually and as part of a team

· Resilient and tenacious with a 'can do' approach
* Flexible and adaptable
* Effective team player and leader with strong communication skills.
* Ability to work in a fast-moving services business
* Adaptable communication style to meet the needs of different people groups

· Good attention to detail

· Excellent organisation, time, and self-management skills

· Strong presentation skills

Health and Safety responsibilities
* Always follow Group and company policies and procedures.
* Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
* Use all work equipment and personal PPE properly and in accordance with training received.
* Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

· Ensure compliance with Mitie's information security procedures in all activities.

· Proactively identify and report security risks to your manager.

· Report actual and suspected security incidents
· Excellent organisational and time management skills · Confident and professional working approach · Strong customer service, client focused attitude with the ability to build good working relationships · Exceptional verbal and written communication skills · Ability to work individually and as part of a team · Resilient and tenacious with a 'can do' approach * Flexible and adaptable * Effective team player and leader with strong communication skills. * Ability to work in a fast-moving services business * Adaptable communication style to meet the needs of different people groups · Good attention to detail · Excellent organisation, time, and self-management skills · Strong presentation skills