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Job Overview:

As the Area Soft Service Coordinator, you will be reporting into the Regional Soft Services Manager and responsible for ensuring consistent, professional delivery of soft services across various locations. The role involves managing reactive issues, client interactions and service presentation, while also being part of the Site and Area Management team. Demonstrating strong leadership, operational experience, commercial awareness and a proactive attitude are essential.

Main Responsibilities:
* Client & Team Leadership: Act as the main point of contact for clients and lead Front of House and cleaning teams, ensuring professional service delivery and high standards.
* Service Oversight: Manage all soft service lines including cleaning, waste, visitor management, and meeting room coordination across multiple sites.
* Recruitment & Training: Oversee hiring, onboarding, and continuous training of cleaning staff and supervisors, including toolbox talks and refresher sessions.
* Operational Excellence: Ensure smooth day-to-day operations, including visitor pass systems, conference room setups, and efficient use of booking systems.
* Performance Monitoring: Track and report KPIs, audits, service failures, and rota compliance to the Regional Soft Services Manager.
* Quality Assurance: Conduct regular site inspections and building tours to identify issues, ensure cleanliness, and maintain a safe, presentable environment.
* Emergency Preparedness: Be fully trained in emergency evacuation procedures and ensure team readiness.
* Continuous Improvement: Drive service enhancements, cost-saving initiatives, and support client mapping and occupancy planning.
* Team Development: Coach and motivate staff, manage performance, hold regular briefings, and foster a culture of accountability and recognition.
* Flexibility & Coverage: Provide shift flexibility, support during absences and act as deputy to the Regional Manager when needed.

What we're looking for:
* Extensive experience as a coordinator within facilities management (soft services).
* Strong people skills, with effective customer engagement focus.
* Good verbal and written communication.
* Excellent computer proficiency utilising Office 365 packages such as Excel (formulating data).
As the Area Soft Service Coordinator, you will be reporting into the Regional Soft Services Manager and responsible for ensuring consistent, professional delivery of soft services across various locations. The role involves managing reactive issues, client interactions and service presentation, while also being part of the Site and Area Management team. Demonstrating strong leadership, operational experience, commercial awareness and a proactive attitude are essential., * Extensive experience as a coordinator within facilities management (soft services). * Strong people skills, with effective customer engagement focus. * Good verbal and written communication. * Excellent computer proficiency utilising Office 365 packages such as Excel (formulating data).