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The post is responsible for a portfolio of services which may be altered from time to time but currently includes responsibility for.
* To provide a rapid, effective, and efficient response to enquiries at the front of house at the Town Hall, related to housing Advice specific.
* To deliver a customer friendly experience that supports the resolution of customers housing needs at first contact in the Housing Solutions Service.
* To provide advice, initial decision letters, sign posting to service users that prevent with an enquiry.
* To ensure all service user information is correctly input on all relevant Council IT systems and official government data requirements are met.
* To coordinate all front-facing responsibilities such as Inbox, web forms, telephone calls, outreach surgeries and liaison with other key partners such as hospitals, probation, police and other housing departments.

* To co-ordinate duty team appointment schedules, visiting officers and tenancy relations officers.
* To support the Housing Solutions Senior Officers in developing innovative and creative solutions for the prevention of homelessness on the day where possible, and a tangible reduction of the use of temporary accommodation, this would be involved with the resolution of issues on the day, including mediation, negotiation and conveying client rights.
* Developing Homeless Prevention initiatives and associated literature for clients.
* To become the local intelligence and community link for the key areas of homelessness presentations within the borough.
* To ensure that all assessments of customers housing needs are completed in accordance with the Homelessness Reduction Act 2017. A percentage of customers presenting as homeless will be vulnerable and it is essential to assess the customer's needs accurately in accordance with the Care Act 2014, the Children's Act 1989 and all relevant housing legislation.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.