Portfolio Change & Comms Manager (Consumer Digital Transformation)
Ref: 9fda356f34be4888848924a1d0f69bfaThe CDT Portfolio Change & Communications Manager plays a vital role in ensuring that this transformation is not only delivered but also fully adopted and embedded across Diageo's global, regional, and local teams. Reporting into the MarTech Transformation Office (MTO), this role is responsible for designing and implementing change management strategies and internal communications that build awareness, enable adoption, and foster sustained engagement with the CDT portfolio.
In this role you will be responsible for:
1. Change Strategy & Planning
* Develop and own the integrated change management plan for the CDT portfolio, aligned to the Engine roadmaps and Project Monarch ways of working.
* Collaborate with Capability Leads and Product Owners to assess change impact and readiness for each deployment.
* Coordinate with Regional Digital Hubs and Engagement Leads to localise plans and ensure cultural relevance.
2. Communications & Engagement
* Design and deliver engaging internal communications campaigns to build awareness and advocacy for CDT tools and initiatives.
* Create content including newsletters, leadership talking points, Yammer posts, playbooks, case studies, and event materials.
* Manage the CDT communications calendar and ensure timely updates through regular forums, townhalls, and showcases.
3. Partner Enablement
* Equip Product and Capability teams with change & comms toolkits to support rollout (e.g., adoption journeys, launch packs, training assets).
* Facilitate onboarding sessions, capability demos, and knowledge share events with markets, GBTs, ABCs, and CCTs.
* Monitor feedback loops and adjust plans to maximise user engagement and capability uptake.
4. Adoption & Impact Tracking
* Work with PMO, Product Teams and Performance Leads to define and track adoption metrics (e.g., usage rates, satisfaction, value Key Performance Indicators).
* Provide visibility of adoption health and risks across capabilities and markets through dashboards and reports.
* Share success stories and lessons learned to drive continuous improvement.
5. Change Governance & Ways of Working
* Embed standardised change approaches in alignment with PACE, Project Monarch, and Enterprise Change standards.
* Lead or contribute to change working groups, ensuring alignment and consistency across CDT Engines and enabling functions.
* Champion a user-centred mentality and change agility across the CDT community.
Flexibility is key to success. From part-time and compressed hours to different locations our people work flexibly in ways to suit them. Talk to us about what flexibility means to you and we'll work together so that you're supported from day one. We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including: * Contemporary work life balance policies and wellbeing activities * On site gym or subsidised gym membership * Contributary pension scheme * Comprehensive health insurance for you and your family * Annual bonus based on your base salary (dependent on performance) * Share options * 28 days' vacation per annum Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, attitudes, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
* 6-8 years of experience in change management, internal communications, or digital transformation roles within global organisations. * Experience working within marketing, technology, or digital product environments. * Strong writing, storytelling, and partner engagement skills. * Familiarity with enterprise change frameworks (e.g., PROSCI, ADKAR) and tools (e.g., Planview, SharePoint, Yammer, MS Teams, ADO). * Proven ability to manage multiple workstreams and deliver change in complex, matrixed environments. * Experience partnering with brand, regional, or capability teams across geographies and functions.
In this role you will be responsible for:
1. Change Strategy & Planning
* Develop and own the integrated change management plan for the CDT portfolio, aligned to the Engine roadmaps and Project Monarch ways of working.
* Collaborate with Capability Leads and Product Owners to assess change impact and readiness for each deployment.
* Coordinate with Regional Digital Hubs and Engagement Leads to localise plans and ensure cultural relevance.
2. Communications & Engagement
* Design and deliver engaging internal communications campaigns to build awareness and advocacy for CDT tools and initiatives.
* Create content including newsletters, leadership talking points, Yammer posts, playbooks, case studies, and event materials.
* Manage the CDT communications calendar and ensure timely updates through regular forums, townhalls, and showcases.
3. Partner Enablement
* Equip Product and Capability teams with change & comms toolkits to support rollout (e.g., adoption journeys, launch packs, training assets).
* Facilitate onboarding sessions, capability demos, and knowledge share events with markets, GBTs, ABCs, and CCTs.
* Monitor feedback loops and adjust plans to maximise user engagement and capability uptake.
4. Adoption & Impact Tracking
* Work with PMO, Product Teams and Performance Leads to define and track adoption metrics (e.g., usage rates, satisfaction, value Key Performance Indicators).
* Provide visibility of adoption health and risks across capabilities and markets through dashboards and reports.
* Share success stories and lessons learned to drive continuous improvement.
5. Change Governance & Ways of Working
* Embed standardised change approaches in alignment with PACE, Project Monarch, and Enterprise Change standards.
* Lead or contribute to change working groups, ensuring alignment and consistency across CDT Engines and enabling functions.
* Champion a user-centred mentality and change agility across the CDT community.
Flexibility is key to success. From part-time and compressed hours to different locations our people work flexibly in ways to suit them. Talk to us about what flexibility means to you and we'll work together so that you're supported from day one. We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including: * Contemporary work life balance policies and wellbeing activities * On site gym or subsidised gym membership * Contributary pension scheme * Comprehensive health insurance for you and your family * Annual bonus based on your base salary (dependent on performance) * Share options * 28 days' vacation per annum Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, attitudes, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
* 6-8 years of experience in change management, internal communications, or digital transformation roles within global organisations. * Experience working within marketing, technology, or digital product environments. * Strong writing, storytelling, and partner engagement skills. * Familiarity with enterprise change frameworks (e.g., PROSCI, ADKAR) and tools (e.g., Planview, SharePoint, Yammer, MS Teams, ADO). * Proven ability to manage multiple workstreams and deliver change in complex, matrixed environments. * Experience partnering with brand, regional, or capability teams across geographies and functions.
Portfolio Change & Comms Manager (Consumer Digital Transformation)
Ref: 9fda356f34be4888848924a1d0f69bfa
London, England
Diageo
Information Technology & Digital