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Join our brand-new team in Sutton right from the start and be part of something special!

We're opening the doors to our state-of-the-art, purpose-built surgery in Sutton in December 2025, and we want you to join us on our journey! We are keen to welcome a skilled professional Veterinary Receptionist to our friendly and dynamic team.

About us
The brand-new surgery is situated inside one of our stores in the heart of Sutton high street and has been designed to deliver not only the highest clinical standards, but also a pleasant working environment for the whole team. We pride ourselves on fostering a collaborative and positive work environment where every team member is valued.

Sutton is a delightful suburban area in the London Borough of Sutton offering excellent transport links into the centre of London and south coast. The area boasts an array of local amenities, including independent shops, cafes, and restaurants, as well as larger retail options. The High Street area constitutes the sixth most important retail centre in London and is home to many restaurants and major retail names.  

As a brand-new practice, we are happy to offer full or part time hours. We understand the importance of a healthy work/life balance and so we are open to discussions and welcome you to come and talk to us about what shifts would work best for you. There will be some weekend work included but no OOH required.

What your typical day will look like

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.  
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.  
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role.  Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.  
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. 

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

We can offer you

• An attractive salary of up to £26,000 (Dependant on experience/full time equivalent)
• 5.6 weeks initial holiday, rising to 6.6 weeks after 2 years’ service!
• A generous extra days’ leave for your birthday
• Access to private health insurance
• A contributory pension scheme
• In-house career development opportunity
• Access to the reward hub including wellbeing support and pastoral care
• Cycle to work scheme
• 20% discount at Vets for Pets, Pets at Home and the Groom Room
• Access to Colleague Assistance Programmes – Retail Trust, Port of Call and MHFA

If you'd like any further information about this vacancy, the practice or our company please contact Ryan from our Talent Acquisition team via email; [email protected] for an informal and confidential conversation.

Alternatively, you can submit your application directly to us now and somebody will be in touch with you to discuss this further. We look forward to hearing from you!

Location SM1 1AN

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!