Disrepair Case officer - Lambeth
Ref: 3436433225_1754486103Main responsibilities
1. To minimise the risk, incidence and cost of Disrepair to the Council by ensuring all threats are resolved without litigation, and any cases received are dealt with speedily and effectively.
2. To monitor progress on cases, both time and costs to ensure that the budget holder has accurate and up to date information on the potential liabilities for thet area to make recommendations to the budget holder regarding settlement of cases based on that information.
3. To ensure that the Repairs Team Manager is provided with regular updates on all cases identified as high risk (in addition to 121's and performance reviews).
4. Where cases are subject to litigation to submit necessary information to legal services in a timely manner to ensure that legal documents can be prepared to deadlines.
5. To ensure that any cases that can be settled speedily are and that any cases that go to court are with the express agreement of legal services
6. To work with the surveyors (both internal and external) to ensure all appropriate works are ordered promptly in line with the Council's procurement policy (including the use of a waiver report as appropriate) and to ensure works are carried out as specified to the appropriate timescale to the required standard.
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7. To represent the Council, as required, in court proceedings.
8. To advise on responses for Stage 2 and Ombudsman repairs complaints (and any
other repairs complaints where there is a threat of litigation)
9. To be aware of Council Complaints Procedures. To be responsible for ensuring that all complainants are kept informed of action proposed, taken, and planned.
10. To work actively and co-operatively as an effective team member, collaborating and informing colleagues across the service, To ensure effective communication and information sharing as appropriate.
11. To be responsible for ensuring that all correspondence is responded to within target time scales.
12. To provide support and assistance to other members of the team and provide cover as and when directed. This may include working at other locations.
13. To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes the Data Protection Act, the Health and Safety at Work Act, Equalities and Diversity, Standing Orders and Financial regulations.
14. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults.
15. To take responsibility, appropriate to the post, for tackling racism and promoting good race, ethnic and community relations.
16. To work flexibly in undertaking the duties and responsibilities of this job, and participate as required in multi-disciplinary cross-department and crossorganisational groups and task teams.
17. To undertake any other duties that may be required. These may be varied from time to time to meet the needs of the service.
Eden Brown Synergy is an equal opportunities employer.
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Disrepair Case officer - Lambeth
Ref: 3436433225_1754486103