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Main responsibilities

To provide comprehensive housing advice to customers at the first point of contact to maximise their housing opportunities and to prevent homelessness.

Provide advice on the homelessness, rehousing options and allocations including Home Choice via telephone, written and electronic communication.

To establish cases on the database, effectively filter cases for appointments with Housing Options Officers ensuring all relevant documents are available in advance of the appointments.

To undertake eligibility and homelessness checks, ensuring that documents provided are valid, that evidence of current income sources are obtained and reasons for homelessness are evidenced.


To undertake administrative functions related to the Council's Choice Based Lettings Scheme (Home Choice), including registering and banding of new applications, reviewing and amending applications, placing bids on behalf of customers, inputting data and keeping accurate case notes. homelessness.
To administer the allocations of the Council's garages ensuring that empty garages are relet in accordance with agreed processes including dealing with applications, offers and sign up of garages. To respond to customer enquiries relating to garages.
To liaise with internal colleagues, statutory agencies and voluntary organisations to ensure appropriate referrals and sign posting to other services are undertaken
Update and maintain customer casework records on the system in a timely and accurate manner.
To participate in the team weekly rota

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.