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Administration & Customer Service
Contractor
2025-08-05 01:00:30Bridge of HopeCompany Logo

Employee Relations Advisor

Ref: 073905895d844f2ea6fa5629f98895ec
Mitie
Administration & Customer Service
Competitive
Be part of a team that's shaping a workplace where people thrive.

At Mitie, we're on a mission to make our company a truly Great Place to Work. As we grow, we're looking for passionate and knowledgeable Employee Relations (ER) Advisors to join our expert team. If you're a confident communicator, a trusted advisor, and a champion of fair and effective people practices, this is your opportunity to make a real impact.

This is a hybrid position, with a regular in-office day every Friday in our Birmingham office. We offer flexible working patterns to support your lifestyle and wellbeing.

What are the day-to-day responsibilities?
* Lead with Confidence: Manage a varied caseload of complex ER matters, providing expert guidance aligned with employment law and best practice.
* Empower Managers: Coach and support leaders to handle ER issues effectively and fairly.
* Collaborate Across the Business: Work closely with HR colleagues, senior stakeholders, legal teams, and Occupational Health providers.
* Drive Innovation: Review and enhance ER policies and processes to improve employee experience and operational efficiency.
* Work Smart: Use our advanced case management system to deliver consistent, high-quality service remotely.
* Gain Broad Exposure: Support contracts across both public and private sectors, adding depth and variety to your experience.

What will you bring to the role?
* Strong knowledge of UK employment law and ER best practices.
* Proven ability to manage a high-volume caseload (up to 60 cases).
* Experience in a HR Shared Service Centre is a plus.
* A people-first mindset with a commitment to confidentiality, fairness, and respect.
* A curious, solutions-focused approach to problem-solving.
* Confidence in providing clear, commercially aware advice to managers.
* CIPD Level 3 or 5 qualification (or working towards it - we'll support your development
* Strong knowledge of UK employment law and ER best practices. * Proven ability to manage a high-volume caseload (up to 60 cases). * Experience in a HR Shared Service Centre is a plus. * A people-first mindset with a commitment to confidentiality, fairness, and respect. * A curious, solutions-focused approach to problem-solving. * Confidence in providing clear, commercially aware advice to managers. * CIPD Level 3 or 5 qualification (or working towards it - we'll support your development
Birmingham, England
Mitie
Administration & Customer Service
Competitive
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