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Role and responsibility;
* To have full responsibility for the delivery and management of sufficient resources, ensuring a secure and safe environment for the customer to operate within.
* To manage all Mitie services operating on across the customers locations to ensure they meet the SLA's and financial agreements
* Responsible for direct reports and development of (operation manager's/training manager/QHSE manager/administrators) assigned to support the retail account.
* The position will be pivotal to the successful delivery and as such will have extensive interaction with the customer and the company.
* To be responsible for the day to day contact, and the key customer decision maker for local arrangements and therefore, must be able to think and deliver at a strategic, operational and day to day level.
* The successful delivery of this role will be achieved through the development of a collaborative working relationship with the customers senior stakeholder and Mitie management. Strong relationships with key stakeholders which must be built on trust and mutual respect, to develop a partnership to shape the customers future strategy.
* The execution of the responsibilities, of the role, paying due regard to the lawful and ethical standards involved, ensuring compliance with relevant legislation.
* Directing the operational management team and site based team responsible for employees across a range of services, disciplines and retail sites, delivering an integrated security and facilities
* Achieve commercial objectives for both Mitie and the customer with profit and loss accountability

The ideal candidate would have;
* Demonstrable skills and knowledge in a regulated field
· A solid understanding of health and safety in the workplace.
· Previous experience in a retail security based, senior managerial role
· Experience in management of systems backed physical security.
· Previous experience in managing P&L and costing services.
· A pro-active management style, and ability to demonstrate high level of people skills
· High standard of numeracy and literacy skills
· Minimum five years' experience in a retail security environment or similar
· Minimum three years' experience in an operational or senior role
· Proven account management experience
· Proven experience in problem solving and issue resolution on large accounts
· Positive communication - internal / external
Essential to role;

5 year checkable background screening to BS7858 standards
Valid SIA licence
Clean UK Driving Licence
* Demonstrable skills and knowledge in a regulated field · A solid understanding of health and safety in the workplace. · Previous experience in a retail security based, senior managerial role · Experience in management of systems backed physical security. · Previous experience in managing P&L and costing services. · A pro-active management style, and ability to demonstrate high level of people skills · High standard of numeracy and literacy skills · Minimum five years' experience in a retail security environment or similar · Minimum three years' experience in an operational or senior role · Proven account management experience · Proven experience in problem solving and issue resolution on large accounts · Positive communication - internal / external Essential to role; 5 year checkable background screening to BS7858 standards Valid SIA licence Clean UK Driving Licence