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Reporting to the Operational Support Team Supervisor, an exciting opportunity has arisen to join a dynamic operational support department in a new team that is responsible for ensuring the operational data held in our ERP is robustly maintained.

The shift pattern is as follows:
* Monday, Tuesday, and Friday: 08:00 - 16:00 (7.5 hours each day)
* Wednesday and Thursday: 08:00 - 12:00 (4 hours each day)

Operational Support Team Administrator
* Create and maintain employee/PWS records on the ERP system
* Process Employee and PWS E-Forms
* Create and maintain TUPE pay rate override records
* Ensure all changes to pay rates comply with our authorisation matrix
* Investigate and resolve pay queries
* Liaise with the payroll department and finance department to ensure information uploaded into the ERP system is correct
* Run all Compliance Reports according to department deadlines
* Complete weekly and monthly invoicing and reporting on the system, requesting daily system exports

* Create & maintain charge rates within the system
* Create new rates and records within the system following validation from the funder.
* Investigate and resolve any finance / invoice queries
* Deactivate and archive old data
* Comply with agreed SLA to create users and action changes
* Provide support to the wider operational team when required and maintain weekly compliance calls and data
* Manage team inboxes, responding within agreed SLA
* Ensure e-learning is kept up to date
* CM2000 System Management
* E-Form Training for the Operational Teams
* Other ad hoc duties as required.
* Attention to detail. * High level of accuracy. * Knowledge of Coldharbour yet not essential