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Do you want to be part of a World Class Hospitality Assured and PFM award winning team?

We are recruiting for a Facilities Coordinator for our new office location within the heart of Edinburgh. Our client is a world renowned Financial Institution and operates out of two premises within close proximity.

What We Are Looking For:
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o A passion for customer service.
o The drive to succeed and achieve high standards.
o Excellent communication and interpersonal skills.
o Experience in a similar role is preferred.
o Ability to understand, follow, and drive company standards (e.g., Standard Operating Procedures).
o Capability to challenge service delivery when it falls below SLA/SOP/KPI standards.
o Informed knowledge of contractual KPIs and SLAs. QHSE and Wellbeing:
o Report any near misses, dangerous occurrences, or incidents immediately.
o Work safely at all times and in line with SOPs and the QHSE folder.
o Challenge behaviors that fall short of expectations as outlined in the Mitie QHSE policy.
o Understand Mitie Health & Safety values detailed in the well-being handbook.

Key Responsibilities
* Courier and Mail Management: Facilitate and oversee courier deliveries, data archiving, and mail distribution.
* Stationery Management: Manage and maintain the stationery stock for the business.
* Reception Support: Provide necessary support to the reception area.
* Maintaining Cleanliness: Ensure a tidy and presentable environment across the floor, including desks, collaboration spaces, and breakout areas.
* FM Issues Point of Contact: Serve as the initial point of contact for FM-related issues, logging calls on behalf of building occupants and ensuring they are directed to the appropriate department.
* Work Orders Management: Log and track work orders on behalf of the client.
* Visible Presence: Maintain a visible presence to ensure proactive assistance to building occupants.
* Proactive Assistance: Regularly walk the floor to check that shared areas are kept clean and tidy, and proactively assist building occupants.
* Locker Management: Assist with and conduct locker resets in accordance with the client's procedures.
* Fire Emergency Role: Actively participate during fire emergencies in line with the building's procedures.
* Information Coordination: Coordinate and collate management information as required by the Soft Services Manager (including reports, reportable service failures, work volumes, contract performance, and audit results).
* Kitchen and Fridge Maintenance: Collaborate with other service lines to ensure kitchens and fridges are cleared of perishables at the end of each week.
* Service Delivery Reviews: Conduct periodic reviews of service delivery to identify areas for improvement and cost savings for the benefit of customers and the business.
* Training Attendance: Attend assigned training sessions and complete any training allocated on iLearn within the stipulated timeframe.
* Event Support: Provide support for events as required.
* Workplace Team Support: Assist the Workplace Team in covering holidays and training periods.
* Additional Requests: Fulfil any reasonable request made by the line manager.

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o A passion for customer service. o The drive to succeed and achieve high standards. o Excellent communication and interpersonal skills. o Experience in a similar role is preferred. o Ability to understand, follow, and drive company standards (e.g., Standard Operating Procedures). o Capability to challenge service delivery when it falls below SLA/SOP/KPI standards. o Informed knowledge of contractual KPIs and SLAs. QHSE and Wellbeing: o Report any near misses, dangerous occurrences, or incidents immediately. o Work safely at all times and in line with SOPs and the QHSE folder. o Challenge behaviors that fall short of expectations as outlined in the Mitie QHSE policy. o Understand Mitie Health & Safety values detailed in the well-being handbook.