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Job title: Quality Assurance Coordinator - Reactive Lead

Job title: Quality Assurance Coordinator - Reactive Lead

Location: BMW - Oxford - Cowley

Mitie are seeking a Quality Assurance Coordinator in the Reactive team to manage the day to day contract delivery for all reactive work orders across a large manufacturing plant!

Key responsibilities will include:
* Ensure all open Reactive tickets across the BMW Account are allocated to appropriately skilled resource
* Required to fulfil operational KPI's as indicated on the SLA scorecard
* Working with operational teams to ensure open Reactive tickets are progressed within contractual SLA's
* Working with operational teams to ensure mitigatory reasons are discussed/agreed with client, ensuring Maximo is updated and SLA's are met
* Record and keep logs of remedial work and trends
* Liaising with Operational teams and co-ordinating responses to accidents, Incidents and complaints from the client
* Route cause analysis of day to day issue for continuous improvement of processes and data
* Resolving issues that impact first time fix, double job handling and unnecessary sub-contracting
* Working with Service Assurance Manager to compile the monthly performance reporting related to Reactive Works
* Report/escalate to Management regarding all Reactive works in jeopardy
* To attend/host Operational ticket management review calls/meetings
* To carryout duties to comply with account compliance/auditing requirements

Skills & Behaviours:
* Excellent communication / customer services
* Microsoft Office skills
* Ideal to have basic knowledge/understanding of using a CAFM system
* Ability to solve problems positively
* Proactive and solutions driven
* Team player and accountable

#MISCM
* Excellent communication / customer services * Microsoft Office skills * Ideal to have basic knowledge/understanding of using a CAFM system * Ability to solve problems positively * Proactive and solutions driven * Team player and accountable #MISCM