Job search

Job Overview
* This role will support the retained in house Compliance activities as well as supporting the business by ensuring that all of the Payroll Compliance services provided by the offshore team are fit for purpose and meet business requirements. As a Shared Services expert, this role will act as a conduit between the business and offshore team, this role will review the service levels provided and work to ensure the services are at the right level. Supporting with escalations and designing new processes, this role will shape the service that is delivered to the business. This role will drive manager education and engagement with processes across the function and will partner with the business to deliver initiatives and projects.

Main Duties
*
+ To be a subject matter expert (SME) on all offshored and retained Compliance services
+ Delivery of any retained Compliance and Pensions Administration service activities, including but not limited to:
+ Oversight of overpayment recovery process, instruction to solicitors for further action, providing breakdown of overpayment calculations
+ Escalations from the Offshore team in complex cases
+ All Pensions related administration
+ Overseeing Benefits administration
+ Overseeing P11D processing
+ Reconciliation and resolution of historic PAYE schemes
+ Overseeing HMRC reconcilaitions
+ Checking correct allocation of HMRC payments
+ Overseeing third party reconciliation and payment raising
+ Investigating any payroll data compliance failures and liaising with offshore team to resolve
+ SAO related compliance checking
+ Management of offshore payrolls, including payment arrangements
+ Supporting the business with ad-hoc requests and engaging with the offshore provider for delivery
+ Overseeing and managing any audits from 3rd parties, instructing the offshore provider to collate documentation, but revewing and signing off prior to release
+ Dealing with the distribution of any physical documentation, post etc.
+ Approving banking requests
+ Act as the point of contact for the offshore partner to support with escalations or queries
+ Support on projects as required, partnering with the business to support projects and drive service enhancements
+ Support any Compliance projects using the offshore team to support delivery
+ Audit the work of the offshore team and track performance
+ Prepare data / reports for the Payroll Operations Managers to have performance conversations with the offshore partner
+ Support Line Manager education and engagement with Mitie Shared Services (MSS) processes and ways of working
+ Contribute to Root Cause Analyses (RCA's) as needed
+ Review and track any RCA's ensuring that all actions are completed
+ Advocate high levels of service and support the offshore team by delivering training for new services / process changes
+ Act as a point of escalation for the offshore teams for Compliance processes
+ Audit Compliance-related data entry and ensure that offshore teams are sufficiently trained to correctly maintain this data
+ Provide training to both line managers and offshore teams as necessary on process documentation and procedures
+ Support with the production of monthly reports on data quality and risks
+ Monitor payroll compliance and data integrity in relation to statutory compliance and risk management

What we are looking for
* · Strong background in payroll processing (essential)
· Strong knowledge of Payroll Compliance disciplines and SME experience (preferred)
· Previous experience of working in a Shared Service Centre (preferred)
· Hold or working towards a Chartered Institute of Payroll Professionals (CIPP) Payroll Technician Certificate, a CIPP Certificate in Pensions Administration, or an equivalent qualification (preferred)
· Stakeholder management skills
· Experience of organising the activity of others or Line Management (preferred)
· Strong ability in process review and re-engineering using LEAN methodology (preferred)
· A self-starter with a drive to identify and implement process improvements
· Ability to think outside of the box and challenge the status quo
· Excellent customer service focus
· Very well organised, with ability to work to tight deadlines and varying and sometimes conflicting priorities
· Experience of working with outsourced service provisions (preferred)
· Ability to work well in a team and to work on own initiative
· Ability to manage the expectations of business stakeholders
· Strong understanding and respect for confidentiality
· Excellent attention to detail and accuracy
· Ability to use payroll related and Microsoft Office Applications
* · Strong background in payroll processing (essential) · Strong knowledge of Payroll Compliance disciplines and SME experience (preferred) · Previous experience of working in a Shared Service Centre (preferred) · Hold or working towards a Chartered Institute of Payroll Professionals (CIPP) Payroll Technician Certificate, a CIPP Certificate in Pensions Administration, or an equivalent qualification (preferred) · Stakeholder management skills · Experience of organising the activity of others or Line Management (preferred) · Strong ability in process review and re-engineering using LEAN methodology (preferred) · A self-starter with a drive to identify and implement process improvements · Ability to think outside of the box and challenge the status quo · Excellent customer service focus · Very well organised, with ability to work to tight deadlines and varying and sometimes conflicting priorities · Experience of working with outsourced service provisions (preferred) · Ability to work well in a team and to work on own initiative · Ability to manage the expectations of business stakeholders · Strong understanding and respect for confidentiality · Excellent attention to detail and accuracy · Ability to use payroll related and Microsoft Office Applications