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Job Objectives and Responsibilities

General Duties
* Represent Mitie in a professional, proficient, and personable manner at all times.
* Maintain a high standard of personal hygiene and appearance, wearing clean and pressed uniform in accordance with Mitie policy.
* Report all feedback, concerns or complaints to the Front of House Manager.
* Attend all relevant training and meetings, and support in training new starters.
* Deliver exceptional customer service to all guests and Vodafone employees.
* Report faults or Health & Safety concerns promptly to the relevant contact (Customer Experience Manager or Account Manager).
* Follow Mitie absence and sickness procedures.

Main Duties

Reception Responsibilities
* Provide a warm welcome to all Vodafone employees, contractors and visitors which includes having the ability to stand for regular periods during guest greeting shifts.
* Provide a proactive engagement service to those using our meeting and event spaces, building relationships and making sure customers are happy with the facilities provided.

* Manage visitor registration via Proxyclick and issue access passes.
* Introduce visitors to the appropriate amenities and ensure they are looked after.
* Use VGreet and direct contact (phone/email) to notify hosts of guest arrivals.
* Offer assistance and guidance on meeting room bookings (self-service model).
* Maintain clean, presentable reception areas, meeting rooms and seating spaces.
* Conduct regular checks and promptly report maintenance issues.
* Assist visitors with taxi bookings or transport information (bus, train, etc.).
* Ensure accurate shift handovers and punctuality in accordance with the rota.
* Answer all calls promptly and professionally using the agreed greeting.
* Provide switchboard cover for lunch and annual leave (training provided).
* Support event delivery across all relevant spaces including The Pavilion.
* Perform floor walks and room/host checks, ensuring proper usage of spaces.

Security Awareness
* Stay vigilant and report suspicious individuals or activities immediately.
* Maintain communication with building security and onsite managers regarding risks or incidents.

Health & Safety Compliance
* Follow all procedures as defined by the Health and Safety at Work Act 1974.
* Be familiar with and follow site-specific fire and evacuation procedures.
* Report any Health and Safety concerns to the relevant site representative.

Person Specification

Essential
* Prior experience in a reception or front-of-house role.
* Excellent interpersonal and communication skills (written and verbal).
* Proficient in Microsoft Office (Word, Excel, Outlook).
* Proactive team player with a can-do, flexible attitude.
* Able to remain calm under pressure and provide exceptional customer service.
* Ability to stand for regular periods during guest greeting shifts.

Desirable
* Fire Warden and First Aid trained (training can be provided).
* Knowledge of Visitor Management Systems (e.g., Proxyclick, VGreet).
* Event support or coordination experience.
Essential * Prior experience in a reception or front-of-house role. * Excellent interpersonal and communication skills (written and verbal). * Proficient in Microsoft Office (Word, Excel, Outlook). * Proactive team player with a can-do, flexible attitude. * Able to remain calm under pressure and provide exceptional customer service. * Ability to stand for regular periods during guest greeting shifts. Desirable * Fire Warden and First Aid trained (training can be provided). * Knowledge of Visitor Management Systems (e.g., Proxyclick, VGreet). * Event support or coordination experience.