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Pensions Coordinator

Hybrid (Office in Handforth / WFH) / Permanent/Full-time

Are you ready to take the next step in your payroll career? We’re looking for a detail-oriented and proactive Pensions Coordinator to join our growing team, supporting over 19,000 colleagues across the business.

About the role

As Pensions Co-ordinator, you’ll play a key role in delivering a flawless pension service. You’ll manage complex pension tasks, ensure accurate processing, and provide excellent support to colleagues and stakeholders. Reporting to the Pensions Manager, you’ll work closely with the Payroll Team and have opportunities to develop your skills and grow your career.

What you’ll be doing

• Administer pension requests, opt-outs, and changes across multiple payrolls.
• Conduct auto-enrolment assessments and submit returns to The Pensions Regulator.
• Reconcile pension contributions and liaise with providers.
• Handle queries and provide clear, supportive guidance to colleagues.
• Support audits, analyse pension data, and produce management reports.
• Collaborate with the team and coach peers to ensure consistent service delivery.

What we’re looking for

Essential:

• Experience in payroll administration within an office environment.
• High attention to detail and accuracy.
• Strong written and verbal communication skills.
• Proficiency in Word, Excel, and Outlook.
• Trustworthy with confidential data and GDPR compliance.

Desirable:

• CIPP Payroll Technician qualification (preferred).
• Knowledge of payroll legislation.
• Experience with SAP payroll (advantageous).

Personal qualities:

• A confident communicator and problem-solver.
• A collaborative team player who can also work independently.
• Passionate about creating a great place to work.
• Positive, responsive, and eager to learn.

Why join us?

You’ll be part of a supportive team that values development and collaboration. This role offers a chance to grow professionally while making a meaningful impact across the business.

Ready to apply?
If you’re excited by this opportunity and meet the criteria, we’d love to hear from you!

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!