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Purpose of the job role:
To be part of delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including tenancy management, new tenancies and tenancy changes interviewing service users and dealing with general enquiries.
To be responsible for a range of tenancy management duties and be a visible presence with residents on our estates.
To be responsible for achieving and maintaining tenancy management performance outcomes and standards and providing a customer-focused VF service and assume responsibility for liasing with residents, gathering information, carrying out relevant checks and solving resident issues effectively, as they arise.
Duties and responsibilities
Tenancy Management
1. To take take part in the organisation's response to emergencies, helping to co-ordinate actions and providing support to residents.
2. To respond to and manage incidents of low level anti-social behaviour, including harassment, nuisance, and neighbour disputes, taking appropriate action in liaison with Haringey Council, Police and other agencies. To take enforcement action to resolve anti-social behaviour and breach of tenancy matters and to refer particularly complex issues to a Senior Neighbourhood Housing Officer.
Homes for Haringey Ltd HLO job description and candidate specification August 2021 Page 2 of 6
3. To support the effective management and re-letting of void properties by carrying out pre-termination visits accompanied viewings sign-ups and welcome visits promptly and ensuring that new tenants are aware of their responsibilities under the tenancy agreement.
4. To give general advice on housing options including transfers or any other tenancy related issues including supporting new tenants as appropriate.
5. To ensure robust tenancy sustainment working across the patch, where possible, working with internal and external partners to bring about successful outcomes, escalating particularly complex cases to the Tenancy Caseworker where appropriate.
6. To carry out tenancy checks, referring possible issues for further investigation. Serve Notice to Quit or Notice of Seeking Possession/Notice of Possession Proceedings and investigate reports of unauthorised occupation, working the tenancy fraud officer to ensure appropriate action is taken.
7. To undertake visits to tenants and their representatives as and when necessary. This will include both routine visits and ad hoc visits in response to specific issues such as arrears, anti-social behaviour, rehousing need or vulnerability and following visits to agree and implement a plan of action to address concerns and issues arising from visits, including liaison with other teams and agencies to ensure required services are provided and cases are resolved.
8. To carry out regular visits to vulnerable residents, act on and identify cases of vulnerability devising a plan of action and co-ordinating with other agencies to ensure that needs are addressed.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.