Customer Experience Manager
Ref: fe67b5ebff974a469dd8e61499486cbbMain Duties
* Manage all site based operatives, overseeing all aspects of their work, to include; carrying out safety inductions; tool box talks; controlling quality of work; ensuring method statement / Risk Assessments, order fulfilment, cleanliness & tidiness; the use of plant and tools, waste reduction; upkeep of plant and facilities; use of personal protection equipment/wear are in place.
* Ensure that all works carried out are undertaken within current codes of practice and that works are are to the required high standard
* Ensure that all works carried out are undertaken within current codes of practice and that works are are to the required high standard
* Check that all materials used, including those used by sub contractors, are compliant with technical and quality specifications.
* Communicate effectively at all times with the client, client's representative, project architect, project engineer, local authorities and all persons affected by the project
* Liaise daily with the local GSK client on performance and risk.
* Maintain accurate and up to date records for site attendance, site induction, tool box talks, accidents, good received, weekly site records, site safety inspections, plant register records, scaffold report records and all staff related forms / administration.
* Knowledge and understanding of P&L reporting and management.
* Focus on driving growth within existing services as well as new oppertunitites
* Manage and drive the team on continuous improvements that will enhance service levels while driving cost control.
What we are looking for
*
+ Must have nature to represent Mitie with professionalism, integrity and honesty at all times.
+ Must have engineering background and relevant certificates
+ Pro-active good at planning ahead as far as possible as the project progresses, checking back to plans/programmes regularly
+ Strong sense of achievement; able to drive projects forward, expects good standards of work and able to overcome barriers/ solve problems.
+ Organised, good at time management and prioritisation of work
+ Reliable, punctual and responsible
+ Must have nature to represent Mitie with professionalism, integrity and honesty at all times. + Must have engineering background and relevant certificates + Pro-active good at planning ahead as far as possible as the project progresses, checking back to plans/programmes regularly + Strong sense of achievement; able to drive projects forward, expects good standards of work and able to overcome barriers/ solve problems. + Organised, good at time management and prioritisation of work + Reliable, punctual and responsible
* Manage all site based operatives, overseeing all aspects of their work, to include; carrying out safety inductions; tool box talks; controlling quality of work; ensuring method statement / Risk Assessments, order fulfilment, cleanliness & tidiness; the use of plant and tools, waste reduction; upkeep of plant and facilities; use of personal protection equipment/wear are in place.
* Ensure that all works carried out are undertaken within current codes of practice and that works are are to the required high standard
* Ensure that all works carried out are undertaken within current codes of practice and that works are are to the required high standard
* Check that all materials used, including those used by sub contractors, are compliant with technical and quality specifications.
* Communicate effectively at all times with the client, client's representative, project architect, project engineer, local authorities and all persons affected by the project
* Liaise daily with the local GSK client on performance and risk.
* Maintain accurate and up to date records for site attendance, site induction, tool box talks, accidents, good received, weekly site records, site safety inspections, plant register records, scaffold report records and all staff related forms / administration.
* Knowledge and understanding of P&L reporting and management.
* Focus on driving growth within existing services as well as new oppertunitites
* Manage and drive the team on continuous improvements that will enhance service levels while driving cost control.
What we are looking for
*
+ Must have nature to represent Mitie with professionalism, integrity and honesty at all times.
+ Must have engineering background and relevant certificates
+ Pro-active good at planning ahead as far as possible as the project progresses, checking back to plans/programmes regularly
+ Strong sense of achievement; able to drive projects forward, expects good standards of work and able to overcome barriers/ solve problems.
+ Organised, good at time management and prioritisation of work
+ Reliable, punctual and responsible
+ Must have nature to represent Mitie with professionalism, integrity and honesty at all times. + Must have engineering background and relevant certificates + Pro-active good at planning ahead as far as possible as the project progresses, checking back to plans/programmes regularly + Strong sense of achievement; able to drive projects forward, expects good standards of work and able to overcome barriers/ solve problems. + Organised, good at time management and prioritisation of work + Reliable, punctual and responsible
Customer Experience Manager
Ref: fe67b5ebff974a469dd8e61499486cbb
Ware, England
Mitie
Administration & Customer Service