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Are you ready to take on a role that is at the heart of our educational assessment integrity? We are looking to recruit an Assessment Specialist Support Manager who will be the cornerstone in ensuring the quality and reliability of our assessments, impacting millions of learners globally., As the Assessment Specialist Support Manager, you will be responsible for the engagement, recruitment, and management of Assessment Specialists, ensuring that our exams are marked to the highest regulatory standards., * Leadership & Management: You will ensure that your team and indirect reports execute a variety of documented, business-critical processes accurately and within set timescales
* Systems Mastery: Oversee the use of a wide range of systems and processing platforms, ensuring tasks are completed efficiently and customer queries are addressed promptly.
* Quality & Standards: Be pivotal in defining and implementing KPI's and trend reports to support business compliance and process accuracy
* Innovation & Improvement: Identify and lead the implementation of process improvements and projects, enhancing customer service, accuracy, and profitability
* Customer Service & Collaboration: Develop and maintain a deep understanding of internal and external customer needs, ensuring clear and informative communication and success exam delivery through collaboration
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * 28 days annual leave plus bank holidays * Private medical and Permanent Health Insurance * Discretionary annual bonus * Group personal pension scheme * Life assurance up to 4 x annual salary * Green travel schemes
You will be a leader who is adept with Microsoft Office products like Outlook, Word, Excel, and Teams, and who brings a logical and methodical approach to the workplace. As the Assessment Specialist Support Manager, your high attention to detail and problem-solving skills will be crucial as you oversee the documentation and implementation of our processes. Your ability to identify and implement process improvements will be key to our continuous growth and improvement. You will be responsible for providing a high level of customer service while managing multiple processes and systems. A strategic thinker, working effectively under pressure with the ability to adapt quickly to change.