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These are exciting times for Cambridge University Press & Assessment as we look to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers. To enable us to meet the ever-increasing demand for our services, we are seeking to appoint an experienced, enthusiastic and dynamic Operations Manager, who will thrive in this changing environment and is motivated by delivering excellent customer service.

This role, within the Cambridge English Qualifications team, encompasses a range of tasks and responsibilities. Reporting to a line manager, you will need to establish a high standard for the following activities:
* Ensuring your team completes a variety of business critical and strategic activities accurately and within pre-agreed timescales
* Supporting Operations Support Managers and Senior Operations Co-ordinators as they manage their own direct reports and variety of documented, business critical processes
* Defining and implementing KPI and trend reports on progress to support business compliance and ensure process accuracy
* Ensuring that peak processing periods, bespoke sessions, and projects are suitably planned for and reviewed after
* Ensuring that identified issues, risks and non-conformances are accurately recorded, investigated, and suitably mitigated against in a timely manner
* Appropriately addressing wellbeing, engagement, and performance with direct reports through continuous conversations
* Identifying ways of developing processes and working collaboratively with colleagues to implement improvements
* Supporting in the scoping and delivery of major strategic projects and developments
* Developing an understanding of our internal and external customers and ensuring your direct reports share that understanding
* Establishing and subsequently maintaining constructive working relationships with colleagues across the organisation and key external stakeholders
* Overseeing a bi-annual documentation review, where comprehensive and compliant Process Flows and Work Instructions are created, reviewed, updated and signed-off
* Maintaining Standard Operating Procedures to support business compliance and ensure high-level process understanding
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: * Group personal pension scheme * Discretionary annual bonus * Life assurance up to 4 x annual salary * Private medical and Permanent Health Insurance * Green travel schemes * 28 days annual leave plus bank holidays
If you are innovative, customer focused, a great team player and looking for a new and exciting challenge this could be the role for you. We are looking for an experienced, highly motivated and encouraging manager to join our team and help ensure strategic projects and our exam services are delivered on time and to a high standard., The successful candidate will be an instinctive collaborator, consistently demonstrate a high-attention to detail and be able to work effectively under pressure and to demanding deadlines. They will also have a passion for helping others to realise their potential, through empowerment, recognition of progress and mutual respect. In addition, the successful candidate will have a keen interest in process revision and improvement and be driven to develop their knowledge in key areas, such as change management and regulatory compliance.