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To be responsible for housing management case work on a dedicated patch and ensure that as a neighbourhood officer, they are accessible to residents and other agencies/teams.
To identify and assist tenants that are struggling to maintain their home or who are suspected of being subjected to abuse, neglect or other safeguarding matters within their home.
To develop estate action plans that are designed to improve the environment, reduce anti-social behaviour, environmental crime and ensure that action plans include relevant agencies, such as Police, Community Safety, Environmental Services.
To respond to reports of anti-social behaviour (ASB) promptly and effectively, ensuring that the ASB policy is adhered to and that regular communication with the resident reporting the incidents is in place. To action plan ASB cases to ensure that the relevant tools are used to abate the ASB.
To attend estate inspections with the caretaking team and ensure that any issues identified are progressed to resolution. To track any issues that are reliant on other service areas until completion. To report back to residents and residents' associations on the outcomes of estate inspections and the actions identified from these inspections.
To ensure that property viewings and signing up of new tenancies is acted upon promptly, to prioritise this area of work so as not to impact on void turnaround times. To work with the Lettings Team with the aim of continually improving the voids end to end process and making sure that void properties are being acted on according to legislation and best practice.
To ensure that all tenancy management matters are acted on promptly and according to legislation and policies, this includes, succession, assignments, changes of tenancy, subletting and any other tenancy related matter.
To identify and work with residents who have accumulated items in their homes to a level that is affecting their safety, that of others residing in neighbouring properties and where it is causing

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.