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Job Title: Senior Customer Service Advisor / Training Support Officer (Revenue and Benefits)

We are currently seeking an experienced Senior Customer Service Advisor / Training Support Officer with a strong background in Revenue and Benefits to join our team.

Please note: Although this position is titled for Senior Customer Service Advisors, candidates must have experience in Council Tax, Housing Benefit, and Council Tax Benefit, along with a working knowledge of the Northgate SX3 computer system. Applications without this experience will not be considered.

Key Requirements:

Proven experience in Council Tax, Housing Benefit, and Council Tax Benefit

Proficiency in the Northgate SX3 system

Strong customer service and communication skills

Ability to support and train team members in system processes and procedures

Ability to handle complex queries and deliver service excellence

Role Responsibilities:

Deliver high-quality customer service for Revenue and Benefits enquiries

Support and train staff to ensure consistent and accurate service delivery

Resolve complex cases using specialist knowledge and system expertise

Work closely with other teams to ensure efficient case management

If you meet the criteria and are ready to bring your expertise to a high-performing team, we'd like to hear from you.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.