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Reporting to: Account Director, Fuse is looking for an experienced Senior Account Manager who is an excellent leader and thrives within a fast-paced agency environment. You will report to an Account Director and will be the day-to-day point of contact with 2 key clients who have Football partnerships with Premier League Clubs and also the Four Home Nations. The role includes managing the communications, requesting and approval process, delivery of the clients tickets, events and hospitality activations across their respective match days, and overseeing the financial reconciliation for both clients. There may be an additional need to support around certain Premier League and Home Nations match days., The successful candidate will be joining a creative and dynamic team and supporting with on-going projects. Main day-to-day responsibilities will include, but are not limited to:
* Being the day-to-day point of contact with 2 clients
* Managing one or more Account Executives
* Oversee the management and distribution of ticketing assets across the two clients
* Oversee the management and execution of global communications to be distributed to markets of each client, having final review and approval of all comms
* Oversee the management of 2 dedicated inboxes, ensuring clients are responded to in a timely manner
* Be a point of escalation for the team to the client as required
* Manage and lead on all financial reconciliation across both clients
The successful candidate will be a good communicator, have good organisation skills, a keen eye and attention to detail, have excellent Microsoft Excel skills and knowledge of ticketing guest management systems would be a bonus., * Experience in marketing, specifically in managing partnerships, ticketing and hospitality * Project/Account management experience across a range of sport brands would be ideal * Experience with online ticketing portals and guest management systems preferred * Strong or advanced Microsoft Excel skills * A thorough understanding, and comfortable in managing, financial processes with strong numeracy and analytical skills * Strong reporting capability * Experience in managing mid to senior level clients and internal stakeholders * Experience of people management and ability to motivate and manage project teams * Proactive mindset and can-do attitude You need to have the ability & willingness to work flexibly, usually in the London office, with occasional UK travel, on-site at events and some weekend work. This is a full-time role & you must be eligible to work in the UK.