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Reporting to: Director/Account Director, The Senior Account Manager will be responsible for managing and executing top-tier guest experiences and bespoke events for a high-profile client sponsoring the UEFA Club Competitions. The ideal candidate will have a deep understanding of event management, strong project management skills, and a passion for delivering exceptional guest experiences. The main day-to-day responsibilities will include, but are not limited to:
* Develop and implement event strategies and plans for UEFA Finals Guest programme, ensuring alignment with the Client's brand and objectives.
* Manage the end-to-end execution of guest experiences and bespoke events, from planning and coordination to on-site management and post-event evaluation.
* Act as the primary point of contact for the UEFA sponsor, maintaining strong client relationships and ensuring high levels of satisfaction.
* Coordinate with internal teams, external suppliers, and UEFA representatives to ensure seamless event delivery.
* Analyse event performance and guest feedback to continuously improve future experiences.
* Stay current on industry trends and best practices to bring innovative ideas and solutions to the team.
* Identify and develop new business opportunities within the account, driving growth and expansion.
* Prepare and present proposals, pitches, and strategic plans to clients and stakeholders.
* Maintain thorough documentation and records of all project activities, communications, and agreements.
* Project Management: Manage multiple projects simultaneously, ensuring all deliverables are met and stakeholders are kept informed of progress. Utilize project management tools and methodologies to ensure efficient workflow and effective communication.
* Manage day-to-day client relationships, providing regular updates and reports on project status and performance.
* Conduct comprehensive briefings for all relevant teams and staff, clearly outlining roles, responsibilities, and expectations for event execution. Ensure every member understands their tasks and the overall vision, fostering coordination and efficiency.
* Event Scheduling: Create comprehensive event schedules, production plans, and installation design plans that detail every aspect of the event from setup to teardown. Ensure all timelines are realistic and achievable while coordinating with relevant teams to guarantee smooth execution and adherence to deadlines.
* Budget Management: Develop and manage event budgets, ensuring all expenditures are tracked and reported accurately. Identify cost-saving opportunities without compromising the quality of events and activations.
* Collaboration: Work closely with internal teams, including creative, production, and digital, to ensure cohesive and integrated execution. Foster a collaborative environment that encourages innovation and excellence.
* Drive Efficiencies: Identify opportunities within the team and processes, and implement strategies to improve workflow and productivity. Streamline operations and foster a culture of continuous improvement.
* Contract review: Review supplier contracts and agreements to maximize value for both the client and the agency. Ensure that all contract terms are in line with company standards and policies.
* Client Billing: Oversee the accurate and timely billing of client fees, ensuring that all invoices are prepared in accordance with contractual agreements and that any discrepancies are promptly addressed. Monitor and manage accounts receivable, working closely with the finance team to ensure that payments are received on time.
* Support wider event project teams as needed in areas including but not limited to hospitality management, production and build, food and beverage, logistics, operations, project management and content
* Compliance and Standards: Ensure all events and activations comply with UEFA regulations, sponsor guidelines, and industry best practices. Maintain the highest standards of professionalism and integrity in all interactions.
Fuse is looking for an experienced Senior Account Manager from an event management background who is an excellent leader and thrives within a fast-paced agency environment., * Agency experience is ideal, but not essential * A passion for sport and entertainment * Experience in venue and catering management * Experience working with production suppliers * Proficiency in project management tools and methodologies. * Experience executing events for 250+ guests * Experience managing and developing Client accounts * Experience working on projects with multiple stakeholders * Excellent written and verbal communication skills * Strong use of MS Office: Word, Excel, PowerPoint * Excellent attention to detail, yet * Ability to multi-task and be solutions focused * Experience in end to end financial processes and budget management * A can-do, positive, friendly attitude * Experience of working with international clients/suppliers would be a bonus but not essential You need to have the ability & willingness to work flexibly, usually in the London office, with occasional UK/International travel, on-site work at events and some weekend work. This is a full-time role & you must be eligible to work in the UK.