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We are currently recruiting for x 1 Deputy Operations Manager. This role is a deputy duty manager role, working in our Security Control Centre based onsite.

Shift Pattern: 7/3/7/4 (3 days, 4 nights, 3 days off, 4 days, 3 nights, 4 days off).

Shift Times: 07.00 - 19.00 and 19.00 - 07.00

Rate of Pay: £16.80 per hour, plus shift allowance of £10.74 per complete shift once completed CIM training.

Duties include, but are not limited to:
* Responsibility for the day-to-day operation of the Security Control Centre
* Reporting directly to the duty Operations Manager
* Contractual compliance
* Maintaining & delivering 'Excellent Customer Service'
* Ensuring all officers are competent to undertake their duties
* Assisting the management team with officer training, disciplinary and welfare issues.
* Monitoring and responding to emails sent directly to the SCC
* Monitoring and responding to alarms
* In-depth knowledge of the Assignment Instructions
* Knowledge of the building and its occupants
* Covering other roles when required to do so for operational requirements, including the role of Operations Manager.
* Assist the Operations Manager with incident response and reporting
* Assist the Operations Manager in covering any gaps on the roster and forward planning for any potential gaps
* Health & Safety awareness.

Essential
* SIA SG/DS & CCTV licenses required.
* IT literate, proficient in using Microsoft Office & Google Mail
* Excellent communication skills, both written and verbal.
* CTC cleared prior to commencing work (completed as part of application process). Three year minimum residency criteria applies.
* Flexible attitude to work
* Excellent 'Customer Service' skills
* Planning and organisational skills
* Previous experience of working in a security Control Room
* Previous supervisory experience
* Attention to detail
* Ability to cover the Operations Manager role and the willingness to undertake further training as and when required
* Ability to contribute to the team.

Desirable
* First Aid at Work certificate

Please note, you will need to have completed and passed a communication assessment & Critical Incident Management training prior to commencing work in the Control Room.
* SIA SG/DS & CCTV licenses required. * IT literate, proficient in using Microsoft Office & Google Mail * Excellent communication skills, both written and verbal. * CTC cleared prior to commencing work (completed as part of application process). Three year minimum residency criteria applies. * Flexible attitude to work * Excellent 'Customer Service' skills * Planning and organisational skills * Previous experience of working in a security Control Room * Previous supervisory experience * Attention to detail * Ability to cover the Operations Manager role and the willingness to undertake further training as and when required * Ability to contribute to the team. Desirable * First Aid at Work certificate Please note, you will need to have completed and passed a communication assessment & Critical Incident Management training prior to commencing work in the Control Room.