Job search

Retail Quality Assurance Analyst

Location: Doncaster or Wimbledon (Hybrid)

Contract Type: 12-Month Contract

Working Hours: Monday to Friday

Start Date: ASAP

Pay: £300 per day (via Umbrella)

Role Overview

We are seeking a detail-oriented and analytical Retail Quality Assurance Analyst to join a dynamic team within the Chief Controls Office. This role supports the delivery of high-quality oversight across retail operations, ensuring compliance with regulatory standards and internal policies. The successful candidate will play a key role in identifying risks, improving processes, and ensuring positive customer outcomes.

Key Responsibilities

• Conduct quality assurance testing of retail processes to ensure compliance with internal standards and regulatory requirements (UK and ROI).
• Perform outcome testing to identify actual or potential customer harm.
• Analyse data to identify trends, root causes, and areas for improvement.
• Maintain and update testing records and assurance frameworks.
• Support the preparation of Management Information (MI) and reports for senior leadership.
• Collaborate with internal teams and third-party providers to promote high-quality performance.
• Report findings and incidents, ensuring timely escalation and resolution.
• Review and suggest improvements to manual processes and administrative tasks.
• Maintain risk logs and follow up on outstanding actions.
• Conduct root cause analysis of risk events and support mitigation efforts.

Skills & Experience

Essential:

• Strong knowledge of regulatory frameworks (e.g., DISP, CONC 7, Consumer Duty, Vulnerable Customers).
• Advanced Excel skills.
• Excellent attention to detail and analytical thinking.
• Strong communication and stakeholder management skills.
• Proven ability to manage time effectively and meet deadlines.
• Team player with a proactive and systematic approach to problem-solving.

Desirable:

• Experience with Tableau and/or Alteryx.
• Familiarity with complaint handling procedures and DISP regulations.

Education & Qualifications

Essential:

• GCSEs, A-Levels, Degree, or equivalent

Desirable:

• Specialist Automotive Finance certification (or similar)

Key Competencies

• Relating & Networking: Builds strong relationships across all levels.
• Persuading & Influencing: Communicates effectively and gains buy-in.
• Applying Expertise & Technology: Leverages technical knowledge and tools.
• Analysing: Breaks down complex data to identify patterns and solutions.
• Process Management: Continuously improves business processes.
• Learning & Researching: Quickly absorbs new information and applies it.
• Following Instructions & Procedures: Adheres to policies and meets deadlines.
• Coping with Pressure: Maintains performance under stress.
• Achieving Goals: Demonstrates drive and commitment to personal development.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.