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Job Title : Inquiries and Decisions Officers
Council : Islington
JD :
through the work you conduct on a daily basis.
To place the residents at the heart of our services and to treat every resident as if we are providing a service to an important member of our family.
To promote the spirit of the Homelessness Reduction Act 2017 and prevention of homelessness every day of your work.
Responsibility for the assessment, enquiries and main duty decisions (singles and families) with particular reference to assisting people under the relevant homelessness legislation and informing them of the Council's decision in relation to their application.
To specifically assist with pre-existing applications to clear the homeless decisions backlog.
To operate to the highest professional customer care standards for the delivery of the homelessness service.
This includes the provision of a responsive and empathetic service that places the customer at the heart of service delivery.
All work undertaken should be through a trauma informed lens with the awareness that trauma and its affects can impact people differently.
To participate and contribute to relevant case conferences with internal council services (eg. Adult Social Care, Childrens Services, MARAC, DSM, hospitals etc) and provide advice on matters related to homelessness.
To support Council initiatives for complex and vulnerable persons for eg. Rough sleepers, asylum seekers/refugees, victims/survivors of domestic abuse. LGBTQ+, care leavers etc.
To ensure responsibilities with regard to the safeguarding of adults and children at risk are met at all times and promotes the council's safeguarding work.
Responsibility in delivering a co-ordinated approach to inquiries and decisions for families and vulnerable persons through developing and maintaining effective working relationships with other Council teams (within Housing Needs and Strategy), services and external agencies.
To ensure effective implementation an adherence to processes and protocols with Social Services, for effective liaison and for discharging statutory joint obligations and duties.
To be alert the possibility of housing fraud and work in conjunction with the council's Housing Investigation team to prevent fraud.
To make onward referrals to the relevant support agencies, public sector bodies and voluntary sector organisations. To support the Homeless Assessment Manager with the provision of detailed information in response to Councillor enquiries, complaints and Local Government and Social Care Ombudsman (LGSCO) enquiries.
To develop and maintain effective on-going working relationships and partnerships with other Council services and external agencies, including Registered Social Landlords, advocacy services and public bodies eg. prisons, hospitals, probation services and health services that supports the Council's objectives.
This could be through attendance at meetings, training events and workshops. To ensure that the services which are provided are clear, accountable, responsive to customer/client needs and person centred.
Verbal contact and written communication should be provided in plain English which takes account of any special requirements and conforms to Islington's write first time and customer service standards.
To undertake periodic home visits as required as part of the enquiries process when investigating main duty applications. To undertake other duties commensurate to the grade of the post.

Eden Brown Synergy is an equal opportunities employer.

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