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Job Title: Control Room Operator

Pay Rate: £12.60 p/h

Shift Pattern: 12 hour shifts - 6am-6pm Saturday and/or Sunday (weekends only)

Job Objectives:
* Responding to alarms in a timely and accurate manner
* Customer service and good knowledge of Microsoft applications
* Hit Daily KPIs
* Individual KPIs
* Incident reporting on alarms

Main Duties:
* Managing incoming and outbound calls in an timely and efficient manner
* Placing clients sites on test for alarm systems, I,e - Fire Alarm Testing
* Being able to remain calm when a genuine incident is taking place, noting down all details and sending off emails to the relevant people
* Capture and log all details relevant to alarms actioned and recorded in incident reports which then get sent to clients.
* Ensuring correct procedures processes are adhered to.
* Working as part of a team to achieve operational expectation.
* Become a Primary operator for our key accounts. I.e - NBS, FUJI, RR, SAINS, EE etc
* Carry out proactive monitoring for specific clients and further adhoc tasks (Camera checks, audio checks)
* Use of intercoms and passwords for clients to operate access control systems for certain sites.

Person Specification:
* Previous switchboard/call centre experience
* Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
* Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
* Ability to work in a fast-paced environment.
* Ability to manage workload to meet team deadlines.
* A willingness to learn and develop and show high level of commitment and professionalism.

Essential
* Applicants must have a 5-year checkable history.
* You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.
* Previous switchboard/call centre experience * Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint. * Must have excellent interpersonal skills and be able to work on own initiative and as part of a team. * Ability to work in a fast-paced environment. * Ability to manage workload to meet team deadlines. * A willingness to learn and develop and show high level of commitment and professionalism. Essential * Applicants must have a 5-year checkable history. * You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.